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October 2023 by Kim R.
I've never written a review about a bank before - I suppose I should have as I've been with some really crappy banks in the past (and I'm talking about the big guys).We came to City National because the bank we were using at the time apparently didn't want our business (it's a long story and I won't bore anyone with it). I did a huge amount of research and happened upon City National as they are a bank that deals with and understands the entertainment industry. This industry has its quirks and oddities that most banks just don't understand. After a phone conference, we decided to open our new business and personal accounts with City. Let me say, it was definitely the right choice.Jessie, Josie, Kassandra and Pedro have all been absolutely a joy to work with. They go above and beyond when we need their help. They always greet everyone with a smile. Here is a brief little story about why this team is amazing:Several years ago I needed to send a wire but I was out of the country. Jessie was also out of the country but when he found out that I was inquiring about sending a wire while I was out of the country, he literally called me directly to make sure that I was well. He was afraid that I might have been kidnapped! Mind you, he was on holiday himself and took the time to call me. He even had Josie try to reach me as well. I don't know about you, but to me, that is the very definition of amazing service and an amount of caring that one doesn't find with any other financial institution. As a business owner, it is so important to have a team of banking professionals that are responsive to one's needs and this is definitely the team!!Thank you Team Anaheim - you are the best!!!!
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May 2023 by Jada H.
My husband and I started our property management business in 2022. We've both worked with CNB in other parts of the country with previous employers and were happy with their service. The local branch in Anaheim has exceeded our expectations. Our business requires multiple bank accounts for each property we manage. Each time we request new accounts they get them set up quickly. Whenever we have a question or concern, they quickly respond by email or even just give us a call. We recently had a situation that we suspected was fraud. When we reached out to them about it, they jumped right on it and had it resolved in less than 24 hours. They also set up a call with us to discuss how to prevent this in the future.The bottom line is we are small potatoes. They never make us feel less than. They treat us like we are their biggest, most important client. Their customer service is personalized. It almost feels like we are banking with an old school neighborhood bank. We can't say enough about the team at the Anaheim branch. Highly recommend.
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February 2023 by Jerry C.
This branch has to be given a second look now that Karyn Cecchini is the branch VP and manager - her relationship skills and care is extraordinary and I would refer anyone seeking a bond with their banker. This is a first class bank, and as such you have to expect that there will be costs associated with working with that kind of institution, but I find the value is extraordinary and worthy of a five-star rating.
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May 2022 by Wayne Schrier
Our business has banked with CNB for many years. We never needed many extra services until the Covid era. Our banking rep is George Villacis. I cannot say enough to thank George for his diligent and thorough help through this entire 2 years. Without George our future was in question. Whether it was about our current loans or helping us through PPP he was always there. Not only is he very pleasant but he is very competent. As we return to normal we are happy to have George and CNB in our corner.
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February 2021 by John B.
Jesse Pietro and his team at City National Bank were fantastic in providing my wife and I with a loan for both our California house as well as a house in Hawaii. Their service was impeccable and I would highly recommend them to anyone seeking a home loan.
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February 2021 by Mike P.
As a business owner it is critical to have a good banking partner especially in these difficult times. The CNB Anaheim Branch constantly exceeds my expectations. George Villacis understands our business needs and is very responsive to our issues, whether it be credit cards for employees, understanding PPP Loans, applying for commercial loans, and any other banking needs that may arise. Rosy Vargas is always there for us also. They have a great team there. Highly recommend them for any business owner.
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September 2020 by Javier B.
Drove all the way to this Bank which are few and far between already only to use ATM and it was closed along with the bank in Anaheim. Would have to drive All the way to a branch in La Palma to use ATM. Called Bank and only other way is to mail check, really who mails anymore?
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May 2020 by Bruce Velpone
We have been with CNB for about a year now. The Team, George, Rosy and CJ are great to work with and very responsive to our requests. Very happy with CNB.
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May 2020 by Mike Powers
I applied for a PPP loan with CNB. George Villacis helped me every step of the way. He was responsive anytime I had questions. My loan funded recently and I want to thank George and CNB on a job well done.
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May 2020 by James Lin
George is very helpful and responsive.
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February 2020 by Frank Portillo
(Translated by Google) I super in sing this bank. # 1 they gave me confidence and all the time they are cordial and super friendly ... more Mr. Pedro González ... whenever I arrive I feel ... that I am a millionaire. They serve me super well ... God bless you all and your work and thank you for giving me a new opportunity.
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August 2019 by Roman P.
I have had a account with them for a while and the branch manager left and now the new branch manager Rosy which is Horrible. I ask for a solution to a problem we had but when she couldn't resolve it I asked for someone above her she responded with "there is no one above me". I told her maybe I need to switch my account and she responded maybe you should. This is the worst customer service I have ever had and especially how she kept talking over me and cutting me off. I think I'll take her up on the offer and move my account.
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May 2019 by Diana R.
I have no idea how this bank can only have 3 stars! The staff is amazing and goes above and beyond! I can't even tell you how enjoyable it is to go to this bank! Everyone there is very sweet but my go to's are Sean, Maggie and Rosy, my Favs! They all go above and beyond and make banking easy. The bank itself is out of date but he team members make up for the lack of technology! I recommend this bank to everyone!
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October 2018 by nelson borjas
I've been banking here for years!! I've seen people come and go, but their new management is their best Soo far, they are efficient, professional and have a very positive vibe.
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October 2018 by Nelson B.
Great branch, manager Rosie is very helpful. Luis, Shaun and Maggie always make sure that that I'm in and out, they are very efficient and professional.
