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January 2024 by Lilli Cole
Love this bank! Staff is so friendly & helpful.
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December 2023 by MARY DELGADO
Personel friendly and ready to help.
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August 2023 by Ray Nulod
Small staff and great personal service
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July 2023 by John L
Horrible ***************** Disrespectful and doesnt care about their customers. And they are not Military/Veteran friendly! Stay away!
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July 2023 by TL Y.
I received a car loan with Cu SoCal. I then paid it off but had the required $10 in savings. Over a period of 3 months the $10 was drained as a "withdrawal fee" of $3, $3, $2, and $2 due to the "default" not being e-statements. Why isn't the default e-statements? All the loan docs and membership app were electronic! Also during my loan app I literally had to call them a dozen times to get the loan finalized at the last minute. If I could give zero stars I would.
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June 2023 by Liz D.
Friendly staff I love this bank very trust worthy Very low interest rate the best for auto loans & everything
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May 2023 by Cristian Bravo
Swipe CC to enter at night
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May 2023 by Cris Bravo
Swipe CC to enter at night
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February 2023 by Anna J.
Been a member of this bank for a couple years & i can honestly say from member services to their actual banking system i have (knock on wood) had any issues at all. Im beyond pleased with all their services.
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January 2023 by Candace G.
They will not allow you to take your own money out of your own account after you provide them with the correct identification.
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December 2022 by Anne Pauline Pua
Everything is great except for the mobile app!
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December 2022 by Roni Zuniga
I will be honest have always felt very welcomed and treated with professionalism. Maria know me by name and she is so sweet. I do wish we could have the option to choose our bills when using the ATM. Hope it’s a feature that can be used in the future.
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November 2022 by David T.
The Center Street branch is amazing! Due to a bunch of overdraft fees the credit union charged over the Thanksgiving Holiday Weekend, I decided to terminate my business with CUSoCal after almost 10 years. I literally went to another branch, closed my account and was about to walk into a Chase Bank to open a new relationship when my wife called. She told me not be an idiot and get my money back from them. She also told me the manager at the Center Street branch would be willing to talk to me. Since I couldn't find the entrance to the Chase branch and the suits inside knew I was pulling on a locked door but didn't acknowledge me, I decided to mosey on over there.My wife and I walk into this branch and were greeted by a friendly smile for once. It's rare nowadays. She acknowledges us and asks us to wait a few moments while she finishes with another customer. The young lady who sits at that center desk has a smile that could probably save the world.She directs us to the manager, Heidi, who sits us down and we start to discuss the issues. Heidi, wasn't just interested in refunding the overdraft fees but she wanted to find out why I never got notified through text or email of this. I was very impressed with her professionalism and ability to speak to me on a human level. I know it sounds funny but a lot of businesses have employees who have trouble with actual human interactions. It was a delight to deal with her and I'm happy this happened. I ended up staying because of her. Thank you Heidi and your team. You've gotta know there's not many businesses left that has what you and your team have. Not many places have the ability to look you in the eye under tough circumstances and walk out with a handshake and a smile. You welcomed it and we are very grateful. Happy Holidays.David
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October 2022 by Josh Harvey S.
0 stars for them because they waisted my time! Went there with an appointment to open an account, I gave the requirements and all of a sudden the representative told me that they'll open me an account with a $15 monthly fee! I was like, no thank you.
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August 2022 by Scilla Corella
Never workers at there desk. Many ppl in line waiting to get help everytime I come in. Hire more workers!
