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March 2024 by Mike S
Our family stayed at this hotel at the end of January. It was conveniently close to Disney only being a short 15 min walk away. The rooms were clean and very nice. We enjoyed the hot tub in the evenings after all the walking at Disneyland. The breakfast was just ok and housekeeping only comes every 3rd day. Customer service was excellent. We left some AirPod Pros and a portable battery pack in our room after checking out and they found them and had them mailed to us. We would recommend Desert Palms to anyone and would definitely stay here again.
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March 2024 by K M
The staff were great. The room and the hallways felt quite dated. The roof was leaking rain water. The elevators are old, slow and janky. The breakfast was good.
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February 2024 by Kevin H
Really horrible experience overall. We chose this hotel because of the location, and the pictures on their website paint it to be a pretty good looking hotel.Our check in experience was sub par. The front desk agent was very fake and her "hospitality" voice was droning and not genuine. After completing the check in process, we had to try several different elevators until we found one that actually let us go to our floor. Each elevator accesses different floors.. Some skip floor, floor 3, so on, and some are keycard access only.We got to our room which was a two "deluxe" queen bed room to find that the queen beds were actually full size; the mattresses and pillows were rock hard and awful.The carpet was stained all over, and there was some popcorn we found on the floor when we arrived. It was not cleaned up by housekeeping that accessed our room each of the 3 nights we stayed. Thete was also a gigantic gap underneath the door leading into the hallway which let all of the noise in making it even harder for me to sleep.Very disappointing. I hope I save at least one person from staying at this horrible hotel with this review.
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February 2024 by Natalia Holmes
I had a wonderful stay here. The front desk staff was very helpful and kind. They let us park there early before check-in so we didn't have to pay for the Downtown Disney parking. And upon check-in, they upgraded our room! The rooms were sparkling clean and their above and beyond service is the reason I felt the need to write a review. Stay here if you're going to Disneyland! It's 100% worth it.
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February 2024 by Frog N Friends
Clean and service was great, pool was clean and breakfast was nice. You could easily hear through the rooms but overall it was a great stay. Also its Short walk to disney :)
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February 2024 by Fongsamouth Samonthy
Very clean, friendly
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January 2024 by Justin Howat
WARNING TO POTENTIAL GUESTS. THIEF WORKS HERE.I Checked out of my room jan 1st 2024. When i arrived back in Canada i looked in my bag and realized i forgot my coat back in the room at Desert Palms Hotel. I called the establishment. No coat found by staff. *the coat lost is a $1100 arcteryx coat, so of course the person who made up the room didnt find the it and turn it into lost/found. BE WARNED if you stay here lock up everything.Also the fitness centre isn't what they advertise. And the pillows on the bed are old, flat, and smell.Good breakfast though.Nearby activities: Disneyland, corner stores, and restaurants
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January 2024 by Meena Gella
Pros: So many!- Literally the cleanest hotel that we have ever stayed at!!!- The property was impeccable and everyone is very kind.- They even have a kids’ section in the lobby with a Disney movie always playing, books and toys for all ages.- Additionally, this property is a 7-8 minute walk to the Disney theme parks.- There’s a great and fast restaurant on property.Cons- It was loud at times until the pool closed- One of the front desk clerks was a little rude at times.Rooms: The rooms are a little dated, but literally the cleanest we have ever stayed at!Nearby activities: Disney theme parks, lots of restaurants, local pharmaciesSafety: We felt really safe during our stay!Walkability: Under 10 minute walk to the Disney theme parks!Food & drinks: There’s a great restaurant on site that offers and array of food.
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January 2024 by Greg Ensey
On the south side of California Adventures, just a short walk to both parks. Nice lobby, great service and staff. Pool, continetal breakfast, and dryers that came in handy after riding the water rides at the park.
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January 2024 by Celeste Pacheco
Super convenient hotel for Disneyland! The service was so amazing we came back every night from the park to our rooms clean and beds made and fresh towels, definitely nice after a long day. Breakfast was alright they do offer a lot of food. The pool and hot tube was nice. The only thing we didn’t like was they didn’t have a shuttle do to being to close to the park but the hotel next to us did. Everyone was sooo friendly and the hotel so clean. We would stay again
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January 2024 by Randy Long
Garbage hotel. I was trying to figure out why no one else could connect to the WIFI. I logged in easily. However, my wife, kids weren't able to. On a hunch, I disconnected my phone and logged in with their pho e. It worked. So, you're allowed 1 person to log in per room? Garbage. Period.Noteworthy details: Garbage wifi.
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January 2024 by adriana de la hidalga
It is excellent for a family vacation, it is affordable in terms of prices and super close to the Disney parks, the rooms are perfect for a family of 4 or 5 travelers, they have a refrigerator and microwave oven, pool and breakfast included but it is a buffet and it's not that delicious but it's very practical to have breakfast at the hotel before going out to the parks, you already leave with breakfast.Nearby activities: There is a fast food, pizza and hamburger restaurant next to it, also a seven eleven on the cornerWalkability: Yes you can walk on the main avenue
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January 2024 by Mikayla Gorcak
Very friendly staff. Every time we came back and forth from the hotel they greeted us and wished us a good day. Breakfast was amazing. I wish they cleaned the rooms every day. But otherwise very happy!
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January 2024 by Greg Brooks
Make sure to use the occupied card if you don't want the maid's to enter, otherwise did a great job making sure we were ready for our dayRooms: We were visiting Disneyland, it's a reasonable walk from this hotel. There's a nice swimming pool and hot tub for mid day breaks from the chaos of parks.Safety: Very safe. Occasional tweaker, but that's normal nowadaysWalkability: Elevators take you wherever you need to be
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January 2024 by Tova Taller
2nd time at this hotel for Disneyland visit!We love the hotel! Walking distance 15min. Breakfast is not the best, but we managed. They have a lovely pool and Jacuzzi. Store next door to buy souvenirs
