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January 2024 by Karen C.
Save your time and money and go to a store that respects you. I've never experienced such horrible customer service during a routine grocery run. There was no wait at the meat counter and yet the two employees working the counter kept trying to push me off to each other with one of the workers calling the other "pinche huevón". I checked out and as i passed the bakery i remembered that i needed to place an order for cake, i recalled that on Tik Tok someone had bought a cake from the case and it had mold inside at this location so i wanted to place a custom order. The lady working the counter looked annoyed that I interrupted her decorating Roscas De Reyes and then wasted my time by going around in circles behind the counter like she was looking for stuff only to tell me that she needed to get the person who takes the orders. She left and came back by herself and told me i had to wait more for the person who takes the orders. Already having waited 10 mins at this point to put an order in, i started a timer for 5 minutes and if the person didnt show up i was gonna leave. The person showed up around the 4 minute mark and took my order. He then instructed me to pay and ask for two receipts. Standard practice at El Super. When i paid i asked the cashier, Jayme Cabrera, to give me two receipts, she refused. I explained that the bakery asked me for two. She said no and asked me again why they want two. I said they asked me for two and she insisted that no she wouldn't give me two and why i wanted two. i told her to ask the bakery. Making more faces at me she went to talk to lady at the bakery who was there by herself again. After they talked the lady came to me with my order form and gave me a carbon copy claiming that I didnt understand and that the carbon copy was all i needed. Fed up with the bad customer service and Jayme acting like printing me another receipt was going to dock her pay,I asked for the manager. The manager came and apologized, told me they were new ( I dont knew how many months you are considered new since ive seen her many times before) and that she would explain that yes you need two receipts. She asked for my receipt back from the bakery and gave me a copy with a smiley face. I thought that was that. Come pick up day, i send my husband to pick the cake up and the same bakery lady wastes his time. She says she doesn't know where the cake is and asks my husband if he wants the red or blue cake from the case. I ordered a Mil Hoja cake. my husband says no i want what was ordered. She then leaves and comes back with other worker who then located the cake and finally was husband was able to complete a 5 minute task in 20. Will never be coming here again and I hope store director David Rubio takes a good look at the service his store is providing and directs them better.
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January 2024 by Vanessa Vilchez
Thank you for the fake Tamales cheese??? Where is my cheeseI run inside for cheese tamales and the were no cheese inside the…..what a bomer….. Please kindly don’t do this for anyone else. This was supposed to be the last meal of this year’s. Thank you for ruin my last supper with my family and friends.
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January 2024 by BeaTriz Torres
I can find anything I need to cook Mexican food
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December 2023 by Jerry Aubrey
It was my 1st time there, and it's definitely a Spanish market they don't have a lot of American food, although the civeche is awesome. They had a sign by their front door advertising pre-made holiday dinners, but when I tried to order one, no one spoke English, and when I found someone, they told me the sign was from Thanksgiving.
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October 2023 by Adriana Cienfuegos
The Cashier was really rude her name was Rosa M. Salvidrez very bad customer service I was in line and I ask her for more bags and she ignore .....
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October 2023 by Alesia Marruffo
Lots of pan dulce yummy, the security officer was nice and cashier who checked me out ! Also they have a meat market in side, with a variety of different meats, ect. Check it out
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September 2023 by Stefan Babicz
Awesome prices for quality products. Much better than Whole Foods when shopping for specific Hispanic ingredients.
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August 2023 by Yesenia “Kika” Zambrano Villegas
They mostly have everything you need for anything, they have cleaning supplies, a bakery, cakes, meat, dairy, veggies and so on
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August 2023 by Hector N.
No recomiendo este lugar todo hechado a perder Compre carne para tacos y pescado molido y los dos podridos con horrible olor Este lugar debe ser checado por la ciudad alquien puede salir enfermo o intoxicado !TODO ESTA HECHADO A PERDER!
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August 2023 by Cupid Midnight
They mostly have everything you need for anything, they have cleaning supplies, a bakery, cakes, meat, dairy, veggies and so on
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July 2023 by Jennifer M.
Lazy employee and lazy managers. Didn't want to serve cake. Don't get whats the big deal to sell a cake.
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July 2023 by Adan Sanchez Nava
Everything is great. The only thing is that they put only two people to attend the checkout line, that is horrible.
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June 2023 by Jose R.
La peor tienda de todas, en cuanto entras el olor de la tienda es repugnante, y el area de la carne no se diga, nada amables. Últimas ves que compro ahí.
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May 2023 by Luis Ceva
I found Jamaica and Tamarindo. ? Excelent service, especially cashier, is so friendly!
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May 2023 by Melody H.
dont buy bakery items! they clearly dont rotate or follow food safety requirements!!