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November 2023 by Khoa T.
Great service, spoke to Joel and Maria they have been a great help throughout this process. I got my rear bumper fixed and it looks great. Just want to say thank you to crew for the great service thank you guys
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November 2023 by Michelle Bakker
Kraemer Carstar did a BEAUTIFUL job on my car! I was a bit nervous bringing my car in after I got hit, but so relieved when I got my car back looking brand new again like nothing ever happened! They didn’t get a 5-star rating because I actually had to bring my car back in due to a tail light out. A small, quick fix, nothing major. Overall, great experience, I would definitely come back to Kraemer Carstar in the future. They do awesome work!!!Service: Body & Trim
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November 2023 by Joshua Ellis
The process of getting my car repaired here was basically painless. They got everything processed through my insurance and my car repaired in less time than I initially expected, plus it was completed in the amount of time that the estimator, Derrick told me it would be. They did a great job on the repairs and I’m satisfied overall.Services: Painting
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August 2023 by Yi L.
After the car accident, the insurance company recommended KRAEMER CARSTAR COLLISION CENTER. Unfortunately, my experience with them has been quite disappointing. The day after my car was supposedly fixed, it started making a loud noise while driving, and the engine light came on. When I returned to the repair shop, they informed me that their expertise is limited to bodywork and technical repairs are beyond their capabilities. They recommended that I take my car to another auto repair shop for the necessary work.This situation has left me frustrated and dissatisfied. It's disheartening to think that the repairs might not have been completed properly or that the issues were overlooked. Regardless of whether these problems are directly related to the car accident, it's common sense that the repair shop should have promptly informed the insurance company about the new issues that arose just after their repairs were done. Instead, they seem to have washed their hands of any responsibility, telling me that any post-repair issues are not their concern once I drive away from their premises.Overall, I expected better service and a higher level of accountability from a recommended repair shop like KRAEMER CARSTAR COLLISION CENTER.
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July 2023 by Michelle Marie
I want to thank Joel and his staff for an excellent job on my vehicle repair. I was referred to them through Allstate, and it was my first time using them. I was very impressed with the work that was done on my car! Derek was wonderful to work with, as he was very accommodating to my situation. Both him and Joel, the owner, were very courteous. You can tell this company truly puts their best foot forward to achieve great customer service. Overall, a great experience and I highly recommend them for future repairs!
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July 2023 by Michelle Perez
I want to thank Joel and his staff for an excellent job on my vehicle repair. I was referred to them through Allstate, and it was my first time using them. I was very impressed with the work that was done on my car! Derek was wonderful to work with, as he was very accommodating to my situation. Both him and Joel, the owner, were very courteous. You can tell this company truly puts their best foot forward to achieve great customer service. Overall, a great experience and I highly recommend them for future repairs!
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July 2023 by R N
The body work was excellent and was finished on time. I was not informed my engine light had gone on while they were servicing my vehicle. When I asked Derek, my technician, he was not very forthcoming except to read me it wasn’t there problem. I was then told the issue. I understand that it isn’t there problem but I would have appreciated a heads up.
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April 2023 by Alvaro Amaya
Unfortunately had my car hit and was in need of a good body shop. Glad I chose Kraemer CARSTAR! They were able to fix my Mazda in a timely manner with great communication and they left it like new! 10/10 would recommendServices: Painting
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March 2023 by Brittany Ewing
Joel and Kim were incredibly helpful and attentive throughout the whole process! For once getting my car fixed was not stressful or overwhelming. I received updates in a timely manner and the work was completed on schedule and to a high quality. Highly recommend!Services: Steering & suspension repair
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March 2023 by Joanna Garcia
Didnt even get a service yet my insurance sent me here for an estimate and it was horrible not going back either that’s for sure , the woman who opened the door was rude and said she couldn’t do anything because her estimator wasn’t there i called yesterday too and didn’t answer the phone. the woman has the audacity to say i should have left a message , uhhh no you should have answered your phone in the first place knowing it was ringing. Also if you couldn’t do anything why would you even be opened this lady was something else there was a lot more in our 2 minute conversation but this review is long enough basically unprofessional from the start im glad my insurance wont send me here again waste of time.
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March 2023 by Pepe Lira
I want to thank you for breaking down my Toyota, forcing it to turn on, missing screws and putting on a different color rearview mirror, taking my truck running and receiving it in a tow truck, disrespecting my wife and saying that my vehicle is oldService: Painting
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February 2023 by Alejandro Guerrero
Was a great experience working with kramer collision. Was a long road waiting for parts but its because of whats going on with the car industry itself. But through it all they ensured I got informed when parts will come in and messaged me frequently with updates on process. Once I got the car back looked amazing! 10/10.Services: Body & Trim
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December 2022 by Bernie Luna
Service was great! Kim is awesome!The work on my Honda CRV was magnificent and the car detailing just upped the excellent work!Service: Body & Trim
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November 2022 by Susan Carter
This business did an excellent job repairing the damage on my car. They kept me informed via text and met all my expectations.Services: Painting
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November 2022 by J Tuna™
We were in San Francisco and someone smashed our back window out and stole luggage on our vacation and we drove from San Fran to Anaheim with no back window, left our vehicle with Carstar and Kim took care of us and made the rest of our vacation trip enjoyable!! Thanks again Carstar and KIM!