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January 2024 by Jake
Best towing and roadside assistance in all orange county, services is great, prices are greater, fast & reliable, highly recommended.
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December 2023 by Herbert Herrera
It started over the phone with Bernice who was able to assure me that help would be available and that James was on his way. James was extremely helpful and quick.I will definitely be recommending him and the company as well.
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November 2023 by Hoa Nguyen
Poor communication. This provider was dispatched by my insurance roadside assistance. I was quoted 30-45 minute wait. Over an hour later and with no text, phone call, or messages from provider, I received a call from my insurance company checking to see if everything was resolved. Like even the insurance company assumed it would’ve been completed already. When I tried to call Lacoste directly, there was no answer, and it appeared that the line was disconnected. They texted me afterward but claimed they didn’t show up because I told insurance company to cancel the call. I only spoke to insurance company after over 75 minutes had passed. They also claimed to have been onsite at the time. How come I didn’t get any tracking, any message, any communication or answer on the phone? If they were onsite, I definitely would’ve seen them, since I was in a wide open space. I didn’t appreciate the lack of communication or accountability. I was luckily able to locate another service provider through my Life 360 app who arrived very promptly and sent tracking to keep me apprised of their location. If you have a choice of roadside service providers, avoid this one, unless you like to be kept in the dark. I will also be connecting with my insurance company to provide additional feedback about this provider in their network.Response to owners reply: your understanding of the situation is incorrect and falsified. You claim you didn’t call BECAUSE I cancelled. How could that be when I cancelled almost an hour and half from scheduling time? This is gaslighting. Admit you failed to communicate. Most reputable roadside service providers give you: 1) accurate time estimates, and 2) updates as to when they are on their way, when thet are near, or when they have arrived. Please explain if this lack of communication is typical and expected from you. I don’t know why anyone would choose to enlist help when there’s not even a confirmation that you’re coming. Are we just supposed to sit tight forever?Lastly, feedback is a gift. Use this to get better, or be defensive and don’t.
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October 2023 by Victoria Garavito
Great service! Very responsive, showed up in 20 minutes, not hours like other providers. Courteous and professional service called ahead to notify of arrival time. Would highly recommend.Service: Fuel delivery
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October 2023 by Diego Morales
They got here fast and efficient and got me back on the road
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October 2023 by Jenny Nguyen
I got stuck on the side of the road at 2AM. Every single roadside assistance service I called was somehow unavailable despite claiming to be 24/7, but Lacoste’s actually picked up! Definitely the most reliable place to go to if this happens to you.
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October 2023 by King Of Cali
They are the best got me out of a jam quick and fast so thank full for them will def use them if ever in need aging…
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September 2023 by Jose Mercado
My car battery dies after leaving the doors open for 4 hours. I requested a jump start. They were unable to get it started. They said it was because the battery had to be replaced. The car was able to be jump started after they left. When I called back to let them know about this, James said that it was because a car was used to jump start it, and that makes a difference. Charging it is different than jumping. They only jump. I told him that I was going to let my insurance carrier would be made aware. James said, "I don't care if you're not happy." No problem, here is my experience for other people to see that you try to upsell a battery, instead of getting a customer going...Service: Battery service
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August 2023 by Brenda Leiva
They were very fast service. They got there quick for me less than 35 minutes like they said it would take but it wasn’t in 35 minutes. The guy is a gentleman he’s patient and understanding.
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August 2023 by Dawn Ulrich
Amy was super prompt and extremely helpful! Got my car up and running quickly and gave me really helpful advice and info. Definitely recommend!Service: Battery service
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July 2023 by R Marquez
Best roadside services , super fast very friendly James is awesome took care of it right away and very professional.Thank you Lancoste Roadside Services
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July 2023 by Walter Carino
I couldn't believe my luck when my truck broke down on the side of the road. But thanks to the amazing towing service provided by this business, my day went from bad to good in no time! The tow truck arrived promptly and the driver was not only skilled, but also had a great sense of humor that helped lighten the mood. They carefully loaded my truck onto the tow truck, making sure to secure it properly. The whole process was quick and efficient, and I was impressed by their attention to detail. Plus, their rates were reasonable, which is always a bonus. Overall, I had a fantastic experience with this towing service and would highly recommend them to anyone in need of a tow
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June 2023 by Amanda Maxie
James provided the most amazing service I've ever had! He was phenomenal, professional & kind!! Give this man a raise!
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June 2023 by Tsu Hui Yeh
James comes very fast and give us a ride home. Although the tire can’t be fixed.
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June 2023 by Kathleen Cassandra
We were on our way to Disneyland when we got a flat tire. He was super fast and nice. Great quality work! Totally recommendService: Tire change