-
March 2024 by Lindsey B.
Came here today (abit further away from my home) for the sole reason on Chelsea . I was calling different shoe stores around me to see if they carried the HOKA brand and there was another shoe store closer that I called that carried them, and then I called Lucky Feet and just by the customer service alone from the phone call I decided to drive 20 minutes out of my way to come to this shoe store because of Chelsea. I am beyond happy I did, the customer service continued the instant I walked into the store! I was instantly helped and listed too, I was shown to this feet device to see where I put all my pressure, then we tried on different shoes in the HOKA brand. She even help me with my slight shorter leg problem that I didn't even know could be fixed by a heel cushion! I am so happy I came here, I am excited to go back and will be taking my grandmother and my brother-in-law to come hopefully Chelsea will be there! And the man (I wish I got his name) that was there with her today was also AMAZING, sweet and funny!!!! I have never felt more comfortable talking about my feet to someone before (ever my own podiatrist)!
-
February 2024 by Alexis R.
I just drove all the way up from San Diego again this time to visit Lucky Feet Shoes in Long Beach and once more left with a smile thanks to Mr. Seron who helped me out to pick another pair of HOKA trail code GTX boots for hiking. These boots come with a 200 dolar price tagg after taxes but my boy Seron hooked it up with a sweet deal and ended up paying $172 dolars and some change for my new boots. Thanks Seron your the best I will keep driving up from San Diego to buy me and my wife our Hiking boots here.
-
December 2023 by Andrea H.
Be careful with this company. I returned shoes and they were delivered on the 19th. I did call the company about a refund and the girl told me that it would be done whenever she got around to checking them in. As of today they want answer the phone nor have I received the full refund as told I would on Friday. I would not buy from this company.
-
December 2023 by Katherine P.
Thank you for all your help, Jasen! I came in as my physical therapist had recommended this store after my visit with her. I'm currently 18 weeks pregnant and am experiencing major lower back pain. With that said, my physical therapist suggested getting inserts for my shoes to provide additional arch support. I'm so glad we came here! Jasen was super attentive and knowledgeable with what I needed. We did a feet test and he educated me on what "flat feet" really meant. Within minutes, Jasen showed me the proper insert for my current tennis shoes and how to select future shoes for better support. Additionally, he reminded me about walking around the house and how a good supported house sandal would be helpful too which I truly appreciate because these are little things we don't think about in our day to day routine, so thank you Jasen! The price of my inserts came out to $96.93 after taxes which I think is reasonable as I've seen and heard customizable inserts being anywhere from $200-$500. I think the inserts Jasen recommended to me is sufficient and I hope it lasts for a while. I forgot to ask how long before needing to replace, but I'm sure I'll be able to tell as soon as it's worn down. They also have a 60 day money back guaranteed, so that's a break amount of time to break in the insert and truly know if it's worth the investment. Thanks again Jasen and team for your help and literal support! (:
-
December 2023 by Cynthia G.
My podiatrist recommended get specific brands such as Hoka and Brooks for my wide feet with bunions due to tight shoes. Cheri extended a warm welcome greeting, did feet analysis and explained what was happening with my feet. I asked for Hoka shoes and she gave me the proper size for my feet. She was spot on and informed Cheri that I would be back with my hubby to get his opinion about the shoes. Cheri offered to hold the shoes for me and introduced me to Daily, The next day, Daily welcomed us back and was super friendly and helpful. She also offered insoles for maximum support; put an extra side pad for my bunion and shoes protection. Daily and Cheri delivered exceptional service. I would highly recommend this store for their service and selection of shoes.
-
November 2023 by Natalie M.
I went in there the other day and the management smells so strong like cigarettes she made the whole place smell . She really needs to be careful with the elderly or people with asthma. I've came here in the past but had a better experience last time with the other young lady who helped me ! I believe her name was Alyssa she wasn't there this time . Hopefully if I ever decide to come back to this bar smelling environment the other young lady can help me because she doesn't smell and is more professional!!!!
-
November 2023 by Kay L.
I purchased my first pair of Hokas today. Cody was so patient with me and my indecisiveness. After showing me boxes and boxes of different styles and colors, I selected the first pair he originally suggested. He explained the pros and cons with clarity and expertise. Thank you, Cody!
-
November 2023 by Wasim S.
Daily was amazing and she had a great customer service.. I totally recommend the shoes and the slippers is really nice
-
October 2023 by Linda M.
Had the most wonderful experience today with Cheri the store manager. She always greets you with a smile. My husband and I bought walking shoes to go on a special trip during the summer. I had to exchange because they felt too heavy my husband felt his your fine until after he had knee surgery. His therapist recommended a lightweight more flexible shoe. Cheri was glad to help us fine new pairs. She now has customers for life. Keep up the good work!
-
October 2023 by Jeannine Rosete-Burgonio
I went in knowing what shoe I was looking for. Daily was very welcoming the minute I walked in and was familiar with the shoes I wanted. She was so helpful during my time shopping in the store. I was happy that the store had the exact shoe I wanted in stock and I am glad that I came here for the shoes! I also got the shoe protectant that Daily recommended. I can’t wait to use my shoes. I highly recommend Lucky Feet Shoes!
-
October 2023 by Dilla M.
Let's discuss the dated feel of this place - it falls short in several areas. Their shoe selection is quite limited, and the staff doesn't come across as very friendly. They're severely understaffed, and it's evident that this store doesn't hold a candle to the likes of RoadRunner Sports. According to the owner's account, this establishment primarily caters to elderly individuals or those with minimal shoe knowledge seeking a quick solution, which makes sense for that niche but may not be ideal for everyone.
-
October 2023 by Jackie P.
Anaheim Hills is a bit out of my way but I guess I'd rather drive there than place an online order then have to return the shoes. When I walked in the store, I immediately got greeted and Cheri approached me right away and asked what I was looking for. I told her that I like cute shoes but with WFH and not wearing high heels for a long time, now the heels are killing me. She said "I got you girl!" Within minutes she measured my shoe size, scanned my feet and told me that my feet are not flat but "pronated." Something that I never heard of before. She recommended a couple of cute sandals. Anyhow, I walked out, 2 pairs of shoes, 1 insert and over $400 poorer . But my feet feel so nice. Highly recommended for people with foot pain!
-
September 2023 by Bob S.
I just went in to check out some shoes and Daily Sanchez went above and beyond helping me out finding the perfect shoe. She analyzed my foot pressure point and gait and picked out a bunch of options for me to try out. I couldn't have been happier with my experience here!!
-
September 2023 by Rex C.
My wife and I visited this Anaheim Hills store location because she needed a new set of insoles. Cody immediately greeted us and showed us their selection. I also decided to try their recovery sandals and Cody gave us some ways to adjust the fit since they were a bit snug. He offered to do the adjustment while we were waiting, but we were pressed for time. Thank you for the excellent service !
-
September 2023 by Tram L.
In the name of beauty and cute shoes, I had major feet & ankle pain for years because of ill-fitting and poor-support shoes for my super flat feet. I've even bought expensive shoes that touted proper support and paid thousands for custom orthotics but my feet and ankles were still dying at the end of a work event. So much so that I had to wear ankle braces and took pain medication. I thought I was doomed to be in pain for the rest of my life until I happened to step into Lucky Feet in Anaheim Hills and met Cheri, the store manager. Oh boy, did she save me!! I told her my story and said that I had 2 criteria for the shoes: relieve my feet/ankle pain and that they be cute enough for work & play. She said, "I got you." And she did! She examined my feet and got me the exact shoes I needed. You might not believe me, but my pain went away after that and I've received so many compliments for my cute shoes! I know. Sounds too good, right? But I took another friend there who was also suffering from knee & feet problems (also had to take medicine to relieve pain and possibly had to get surgery). After she consulted with Cheri and bought the shoes Cheri recommended, my friend's feet & knee pain went away, too! Maybe it's a two-time fluke but 10 pairs later, and I'm still loving the shoes!! I can walk ALL day at Disneyland with no medication and be fine the next day. What?? And that's not even the best part. You can return any shoe you bought from them within 30 days, even if you've worn them. It's true. I've returned 3 pairs myself and no questions were asked. This will be my forever shoe store, and I have Cheri to thank for being pain-free!!