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November 2023 by Andrew M
Bill was a great help in our experience. Great location as well. Plenty of models to choose from.
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August 2023 by Kim Findlay
The staff at National went above and beyond. They even remembered me when I came back to return the car! I was impressed with many things, but especially with their kindness and just overall great customer service. Thank you!!
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August 2023 by Gelin Cara T.
Rented a car to pick up and drop off from this location. When pulling to the lot, I honestly though I was going to come across problems. The lot is SUPER small. Then, I was then told the large SUV we requested was out. I'm thinking "oh gawd".But that's where it all started turning around. The branch manager, Joseph(?), was INCREDIBLY sweet and apologetic about it. His service alone saved my experience from the get go. He even provided a discount on the rental since it's not what we originally wanted. He was awesome.Picked out our minivan instead and headed on our way. They even said to return the car empty! Which is very different. Returning the car was interesting because I honestly have never dropped off a car after hours in a lot like this. I stood there in the front of the door, afer dropping off the keys in the designated slot, and made sure I wasn't missing anything, because it just seemed way too easy. But sure enough, I was emailed my receipt the morning after and it was exactly what the branch manager and I spoke of.Would definitely rent from here again if needed.
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July 2023 by Saleh Meharam
I am a frequent renter at the airport locations and I was very happy with the service at this friendly neighborhood national location. Although cars were limited, they did their best to put me in an excellent vehicle for my time in Orange County. I drove a Subaru Outback that had all the latest safety and driver assist system, which is so important in Socal traffic. The agent at the location was a true professional and Joe the branch manager followed up with great customer service.
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May 2023 by Maria Gilberti
Best customer service experience I have ever had with National so far (I’ve been an Executive Elite member since 2019). I went through some hiccups (my fault) and they were above and beyond to figure out a solution and I even got an upgrade.
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April 2023 by Henry Stern
Lots of cars available on a Monday morning. Excellent, fast service from Will. Joint National-Alamo location, run well for both. Well staffed, and they seem taken care of and happy to work there.
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April 2023 by Ulises Juan Sifuentes Martinez
Poor experience and do not want to say if it was racism against Latins.Booked a car, they made me my contract and once it was ready to sign manager of the afternoon asked who was the Latin?After that they asked for lot of personal information + flights departures, personal infromation of IDs, etc, in other locations that dows not hapen. Once it finished, and I made an effort for receive the contract of the car they said "everything is sold out" not even an effort to help me to find a solution.The worst experience I have had and hopefully they do something with this morning - afternoon shift.
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April 2023 by Rolando R.
Bill has helped me twice with National and is a great help! Bakr, the manager, was also very accommodating for my pick up and when I was done with my trip I had a few inconvenience that required multiple vehicle swaps but branch manager Joseph was exceptional with making sure I got taken care. This team is a great one and I will always go through them for business and personal rentals. Thanks again fellas
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March 2023 by Sean McHargue
All the staff was very friendly, Will, in-particular was extremely helpful! What I had booked wasn’t available but he got me in a great vehicle that would work for my family. I will definitely be back to this location when I’m in the area again.
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February 2023 by Coby P.
We had an amazing experience with these guys. They upgraded us at no charge, putting us in a much nicer vehicle. If we come back to the money trap park, we will use these guys again.
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January 2023 by John H
Booked a car. Went into location. Was told no cars available and was told to wait 3-4 hours to MAYBE get a car. Worst experience I've ever received. Never again. You have been warned.
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January 2023 by Johnny Huang
Booked a car. Went into location. Was told no cars available and was told to wait 3-4 hours to MAYBE get a car. Worst experience I've ever received. Never again. You have been warned.
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October 2022 by Jeanie Winstrom
The manager came out of the back to assist me when the other two agents were assisting international travelers. He was able to accomodate my request for a Toyota and everything went smoothly with the rental. I overheard some of the struggles with the international folks and that may account for some of the poor reviews - everyone here was kind, polite and friendly, even when dealing with frustrated travelers.
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July 2022 by Jesse Callanan
Great customer service! Fast, professional, and very helpful. The car I rented was in perfect condition, nice and clean and the lot location is really convenient.
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July 2022 by Kenneth Jackson
We had a reservation and waited over an hour for a car. Ridiculous bc the lot was “too full”. Do not rent here!