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November 2023 by ronald Johnson
Terrible experience buying from them. The owner looks like a ninja turtle and the laptop had many scratches on the top cover which they used a poorly placed vinyl cover on it. POS quality control and tech support.
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January 2023 by Frank Fuertes
They are very professional, they repaired my laptop fast and it is working perfectly.
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March 2022 by James Wallace
I have a Dell Laptop that is 7 years old. I called Dell for some help on the sound card. Dell told me just buy a new computer and they would not help me.I found Notebook Avenue and called, I spoke to the Technician, he told me to bring it in and he would look at it. I less than 3 hours it was fixed he also cleaned it, it looked like new.Thank You
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December 2021 by Lyan Baek
My newly bought Lenovo was having some battery issue, so spoke to Lenovo and they recommended me to this place.Since I had to go on a trip with this laptop the day after, I had to get it fixed ASAP. They were very polite and helpful, told me they will look into my laptop right away and once I drop off they will back to me with-in the next hour.(It hasn’t been an hour yet, so will continue my review once I get the call.
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November 2021 by Minh Anh Bui
Really uncommunicative. I bought warranty outside of the first year of warranty that came with my laptop so I ran into some problems, which is my fault and I don't blame them at all. But they were very uncommunicative about what information they needed from me so it's taking a really long time to fix my laptop! I thought my laptop was in the process of getting fixed but it turns out that they needed some more information from me, so it turns out they were just uncommunicative. Had I not called I would've just assumed that they took a long time. It's been over a month now and I still haven't gotten my laptop back. Sometimes I'm hung up mid sentence during a call.The first time I went here was great actually it took about a week, but this time around I really don't feel like coming back again. Very okay service.
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January 2021 by Kim M
Purchased a laptop through this seller who was selling through Walmart.com. At the time of purchasing this product, the seller (Notebook Avenue) did not have in the title that this was a refurbished product. The name of the product simply said, 'Lenovo Thinkpad t460 i5 6300U 2.4GHz 8G 128G SSD 14" HD W10 Pro CAM WiFi BT - laptop'.Other laptops I looked for clearly state in the TITLE whether or not the product is refurbished and I believe it is misleading not to do so. Purchased the product based on the very descriptive title which told me everything else I needed to know (windows, processer, etc.) so did not read their description which isn't listed until mid-way down on the page.Got the product and you can imagine my surprise when it's very clearly used and dirty. Emailed the company and received a quick - though snarky - response that they very clearly state it is refurbished in the description. Props to the group for responding so quickly...but again I'll state that it is very misleading to have all of the other details in the title but not listed the one word that makes a difference - refurbished.I bought this for a gift for someone. I would be mortified to give them a clearly used computer. It had food and dirt all under the keys, clearly had something stuck on the top of it like a sticker that was removed, lots of scuffing, and one of the USB inputs is bent.The seller has refused to grant a refund so I'm stuck with it. Will clean it off and keep for a backup I guess, but very disappointed. Would not recommend this seller.
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January 2021 by Jeremy Cox
They repaired my Lenovo desktop computer in a timely manner and for a fair price. They even refunded me almost half of the initial amount paid after learning a suspected repair was not needed. The technician went over the repairs and answered my questions. He even helped me troubleshoot a problem with my laptop free of charge.
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January 2021 by Rodriguez Clan
Was direct here from Lenovo to replace my failed hard drive. I also had an ASUS with the same issue. They quoted me a great price and timeframe. Nick was true to his word. Only issue I had was the battery in the ASUS was dead and would not charge. I called Nick back and he quoted me again with a great price and quick turnaround. He made my day as the ASUS was being repaired for my Mom to use and I was able to get the battery replaced in an hours time. Thank you Nick and thank you Notebook Avenue
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October 2020 by Bob Rose
Went to this place of business for warranty service on my Lenovo laptop. Fixed it in less than an hour while I waited. This is not normal because they didn't have to order replacement parts. But I'm a satisfied customer. They are very polite and professional.Bob
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September 2019 by ren schultz
Purchased refurbished laptop. Found a software issue after 37 days ownership. Wouldn't warranty after 30 days. They would and did wipe laptop to spec which was courteous, but it never fixed their software problem as described to them. So buyer beware. Have a 3rd party inspect when you get it. These testers are letting a lot slide through the cracks.
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June 2019 by Darren Ream
I just bought a second laptop from Notebook Avenue, and I couldn't be any happier with either purchase. The first one was for my wife and the second for myself. Both laptops were practically new and were in very nice condition. The best part is the customer service. The laptop I initially received did not have the correct video card, but the issue was resolved quickly and 100% professionally. In fact, they went the extra mile and when my replacement laptop was sent out with the correct video card, they also included a few other upgrades at no charge. At all times, the sales rep I worked with (Shawn) was professional, knowledgeable, and responded to all my questions quickly. Notebook Avenue was far better than dealing with even Dell when buying a new laptop. I highly recommend them.
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June 2019 by Illy Rap
BUYER BEWARE!!! I purchased a Lenovo T420. They sent me a laptop that doesn't have the specifications as described. All I really needed was the> 1 x Firewire Port (IEEE 1394a) which it clearly says it has. Notebook Avenue didn't resolve the issue or offer any convenience..Now I'm stuck with this weak machine that I don't have any use for.
