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November 2022 by Tutu C.
Horrible business. The business hours online and on the door doesn't reflect the real business time. They don't even have a business voicemail set up. I had an appointment and waited for 20 mins. The door was locked and nobody answer the door.
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September 2022 by C Cc
Call for a price and then when you get there they give you a different price.
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August 2022 by MrAngelChacon
Had a package ship here and completely forgot about due to my busy schedule but Dale was kind enough to call and remind me that if it wasn't picked up it would be sent back to DHL. So I drove down to the location and he was helpful and told me what to do in the future if any packages were shipped here. Very helpful guy and very thankful he didn't send it back and called to remind me! Thanks Dale!
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July 2022 by Angel C.
Had a package ship here and completely forgot about due to my busy schedule but Dale was kind enough to call and remind me that if it wasn't picked up it would be sent back to DHL. So I drove down to the location and he was helpful and told me what to do in the future if any packages were shipped here. Very helpful guy and very thankful he didn't send it back and called to remind me! Thanks Dale!
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May 2022 by Nirav Patel
It was nice experience, provided excellent service. Went in for parcel service and my parcel delivered before time to my destination.
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December 2021 by Shauna L.
The WORST place ever. The owner DOES NOT understand how WAYBILLS work. Went to pick up a returned package WITH a VALID DHL PIN CODE but refused to hand over the package because the return DHL waybill number was different than the original ship to waybill number! I had to call the DHL center to train this idiot!
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December 2021 by Rose Campos
I am customer for 10 years this is best customer services and good price.
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October 2021 by Jaqueline A.
This location is suppose to be a FedEx approved location and they charge you to put the label on the box. They charge a packaging fee. This is unacceptable what kind of customer service is this. If i would have know this I would have gone elsewhere but my packages where already off the car and they were big. I will be reporting this to FedEx. If they are a authorized location they should follow the same rules as FedEx. It's like they are desperate for a penny. I do not recommend this place.
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September 2021 by Chris G
Call for a price and then when you get there they give you a different price.
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August 2021 by Hooliganz G.
Went to this location to pick up my DHL package which you know this is a free service DHL provided to DHL customers. The Man behind the desk went to get my package from the back room and when he came out told me it's a $10 fee! Wait what?!! $10? For what? This is a free service and no fee is involved ever! I told that man I am not going to pay any fee because this is a free service and he tells me DHL policies have changed! I told him I will call DHL to ask why this information wasn't disclosed to me in the email they sent with this location address. He quickly said oh don't worry I won't charge you this time and next time to have it sent to Santa Anna. Why would I send my package to Santa Anna if I live in Anaheim. Well I did end up calling DHL and they told me this is a free service and no fees should be charged. So for anyone that's reading this don't go there! Find a better more honest person/business to deal with. Dishonest people here and will charge you for the air you breathe in their store. Go else where. There are so many other parcels places that will treat you better and won't charge you for a free service. Rant done!!!!
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July 2021 by Isabel Perez
Did LiveScan here. Faster than most locations. The only things I found weird is that they don’t have hand sanitizer you have to use your own, and that if you refuse a copy the first time, they mark it up to $10 instead of $1.
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March 2021 by R C
I am customer for 10 years this is best customer services and good price.
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January 2021 by Keziah M.
I needed to have a live scan completed and this location was the closest on my list from the employer. It's a tiny place in an even tinier parking lot with a few businesses crammed together. I was greeted by a man when I walked in and I told him what I needed. He asked for my drivers license and he did his thing while I filled out my form. Finally ready to do the scan and he says "ok sanitize your hands" I look all around the area for the sanitizer and when he notices, he tells me that I needed to bring my own sanitizer. What kind of business nowadays doesn't have sanitizer for their customers??? Thankfully I had some in my car. When I came back in, the woman working behind the counter was cleaning her hands, with sanitizer no less. As I start to clean my hands with MY sanitizer, I see an empty bottle of Germx on the shelf where the man was standing. So that happens Then he takes my paper and asked if I had a copy for myself. I said no, can you make me one? He says yes, $1 per copy. Excuse me!!! At this point I came close to just walking out but I had a deadline to get this done so I stayed. So while he's taking my fingerprints the woman is making my copy. I didn't see what kind of machine she used for my copy but whatever it was, spat out some crinkled up mess that was faded and very difficult to read. This business is small and provides a lot of services that I would hate to ever have a need for. Especially if they were my only option. I'd hate to see what they charge for shipping if a copy is $1! I don't care who you are or what your business is, during a global pandemic, you should have plenty of sanitizer in stock especially if your prices are absurd! Experiences like this are a major turnoff and make people like me not want to contribute to your business. That's just my opinion. Nevertheless, I got what I went there for but I wouldn't recommend this place unless you come with your medicine cabinet and a few credit cards to pay for what you need. I won't be going back if I can help it!
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January 2021 by Amber L.
I had to do my Live Scan and was given a list of local places to choose from. I went down the short list and was happy to see that Parcel Mail Center was open until 5:30 pm. A lot of the choices on the list closed earlier and I also noticed that this place, along with a few other locations were Covid verified, meaning that they had verified their hours, as many businesses are not operating at the moment, have permanently closed, or have very limited hours. I decided on this place, since it was literally a 5 minute drive from work. I called earlier in the day to confirm their hours, as well as find out if I needed to make an appointment. A really nice Indian woman answered the phone, confirming their hours and advised me that I did not need to make an appointment. She also told me everything that I would need to bring with me. I appreciated that, so I didn't waste time. The storefront is located in a very nondescript strip mall right next to the Shell gas station. When I arrived, I walked in and was immediately taken aback by the intenseeeee smell of incense. It was extremely strong! Almost like it should be cloudy in there, but it wasn't. That honestly took me back to when I would spend time with my Bohemian aunt in San Francisco, as a kid. She loved incense and that may be why it's too much for me today. Nevertheless, it wasn't awful. It was just strong. An Indian gentleman immediately greeted me and I advised him that I was there for a Live Scan. He quickly started helping me and I was on my merry way within 10 minutes. Customer service wasn't awful, but it would have been nice if he'd cracked a smile. However, I did interrupt an Indian novela that he'd been watching. Maybe that's why he was trying to hurry and get me out of there, lol. This guy literally does it all, they have mailboxes, FedEx, DHL, and UPS pick up and delivery, they make keys, copies, have fax capabilities, offer passport photos, and of course Live Scan. He also offers notary services.
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May 2020 by Steve Pulver
Half my package got sent on the 4th day. They others are still there. Going on to the 5th day now. One person "the owner "running the place. All my plants will start to die on the 7th day. Errrrr