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March 2024 by Ana C.
Manager On Duty: Denise Upon arrival I wanted to speak with a manager and she was quite rude by asking if I needed something and if I could make it quick or if it was something simple. Another customer was already receiving assistance, so I was okay with waiting. I decided to wait and she simply left and I didn't get a word in with her. Once checking out I was observing the employee that does bagging take a pause to put some TShirt bags into the bagging sections. Whilst breaking down the boxes he punched them so hard I thought he was having some sort of episode and I looked at the same manager who was not even 2 feet away and she was just having a carefree conversation as her line was still waiting for her to resume checkouts. I understand most people hired here may be younger, but as a leader you really should teach your staff to be less aggressive and as a leader put good attitude as an example Careless Employee: Kyle
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March 2024 by Chrissy B.
Last night, I stopped by the Starbucks in Ralph's to purchase two gift cards. The lady that was working had black glasses on and short hair. I've encountered her working in the grocery store part and she is super rude but last night took the cake. When I approached the counter, she had her back to me, and was washing some thing and didn't acknowledge my presence at all for about several minutes, which is totally fine. I'm not even upset about that. However, when she came to the register she asked what I wanted. I said to gift cards. I gave her two cards to scan some money on it and she said are you paying with a credit card and I said no I'm using my Starbucks app. (I didn't know that I couldn't buy gift cards with my Starbucks app) Anyways when I said I have my app, she said you can't use that. I said Ok, well sorry then I will have to come back. Her attitude next was the cake topper. She was so rude, huffing and puffing like it was my fault. I wanted to say something but just walked away and told her to have a nice day. If you don't like your job or don't like people making a simple mistake, maybe you should find something new. You don't need to be a bitch.
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February 2024 by Rich B.
Mary Mary Mary but is she is really Merry? No she is most definitely not. She is not cheerful she is not joyful she is miserable and you can see it in her face as she has frowned and hissed for her entire miserable life. Every time I come in here I am always polite and happy but when I come across Mary the old witch of the front lanes I become fearful and disheartened. Oh lord why hath you not placed this old hag in her dungeon, locked her up and thrown away the key? Her smile is nothing but evil as she forces her lips to move upward for a smile but ends up as a sinister grin, "Hello Dear, what do you want!" as she hisses and spits vile venom at your face. Other than that I like the quality of the food and ambience. 1 star for the service 2 stars because the sushi is amazing as always!!!
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February 2024 by Casey Vido
I used to love coming here for the convenience of the pickup order especially with a baby and a toddler. The pickup orders were always quick, easy, and accurate. For the past few weeks it has been very bad. I’ve been missing many items, sometimes even more than half my order. What’s going on?!
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January 2024 by Kathy H.
Love the Anaheim Hills Ralphs. I've been shopping there for 20 years. Mary at the front is always so nice, polite and helpful. I don't recall any older African lady working at this store per prior reviewer posting a few days ago, I think it is not regarding this store. My only complaint is their website. I have complained before that it's always going down and makes it hard to shop and make pickup orders.
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January 2024 by David Clark
Very nice ?
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January 2024 by Jojo S.
Older African American lady yelled at me at checkout and was rude to me. I did not say thank you because she made me feel like a second class citizen for trying to use a phone number and a gift card. And she began to talk bad about me as I walked away to the other customers. Don't go here unless you want to get treated like shit. Sad the store is so pretty but the workers are so mean. 5 thumbs down
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October 2023 by Shelley Perlin
Great staff, always friendly and happy!Great everyday deals as well
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October 2023 by TOPFLIGHT 602 *
I only came here to use the restrooms to hit the road back Arizona because there were no Restrooms anywhere!
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October 2023 by J G
Not a bad store. Sunday around 12:00 noon, we were buying some needed ingredients for our hotdogs backyard cookout!Bacon wrapped sausage, chips, hotdog buns, soda, etc. Quick stop. This is only our second time at this location in about 1 year lol.Parking lot wasn’t bad, not crowded. The store is actually quite big, to my eyes lol. Well organized, looked cleaned.We paid through the self check out to avoid the cashiers, but of course, it got stuck so the self check out staff had to come and fix it. She was quick and friendly. Very satisfied with that excellent interaction.
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September 2023 by Juan G.
Not a bad store. Sunday around 12:00 noon, we were buying some needed ingredients for our hotdogs backyard cookout! Bacon wrapped sausage, chips, hotdog buns, soda, etc. Quick stop. This is only our second time at this location in about 1 year lol. Parking lot wasn't bad, not crowded. The store is actually quite big, to my eyes lol. Well organized, looked cleaned. We paid through the self check out to avoid the cashiers, but of course, it got stuck so the self check out staff had to come and fix it. She was quick and friendly. Very satisfied with that excellent interaction.
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August 2023 by Dennis
I’ve been coming to this Ralph’s for 20 years.The lines are absolutely the worse. The management here is piss poor. They made all the self check outs and are never open. They got rid of all their cashiers and only have two lanes open at one time. Absolutely ridiculous. On top of everything getting more expensive, now I have to bag my own groceries at check out as well so I can help the poor cashier that has a line piling up. What a ridiculous Ralph’s. Get new management, whoever is running this place is awful
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August 2023 by W
Rarely crowded, relaxing shopping, suburban hospitality, easy access to amenities.
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August 2023 by Richard Quintino
Best meat selection in the area especially beef. Never disappointed.
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July 2023 by Niel May
First off, NO ONE WANTS TO SELF-CHECKOUT. People only do it because it gets them out of the store faster.They installed self-checkout and have the scanner guns handy, but you can’t use the scanner gun on “normal” products. You can only use them on “large” items. So, instead of employing the correct amount of cashiers to have the lines flow smoothly, there’s an employee who monitors you and tells you, you can’t use the scanner gun. The convenient thing about the scanner gun is you don’t have to weigh the item which makes scanning so much faster. So, the employee stops you, explains it to you like you’re a dummy (I know what you’re saying, I just think it’s stupid), and the whole time, the employee could have just rung you out.What a joke groceries stores have become.