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February 2024 by Salvador Viramontes
UPDATE! Not one, not two, not three BUT FOUR bikes.Ed, Bobby and Jake were awesome! All three of us are beginner to novice riders. The fellas were all very patient with us. We asked the same questions over and over and they answered the questions over and over.We left the store invigorated and ready to jump on our bikes!So yes, the experience was worth the drive from Lake Elsinore!
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January 2024 by Tyler Stoehr
So glad to have them as my LBS! Great shop!
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November 2023 by Nader Sedaghat
Jeff and the crew took care of me really well. Extremely professional and helpful crew. Came out with the bike I wanted and really happy.
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November 2023 by Patt Khalili
Jeff and his team at Rock N' Road bicycle were extremely courteous, knowledgeable, and helpful when I came in spontaneously on a Monday looking for repair and parts. They knew what they were talking about, they were courteous, and they did the work lightening fast for a walk in client like myself, I was seriously impressed. I highly recommend them!
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November 2023 by Patt K.
Jeff and his team at Rock N' Road bicycle were extremely courteous, knowledgeable, and helpful when I came in spontaneously on a Monday looking for repair and parts. They knew what they were talking about, they were courteous, and they did the work lightening fast for a walk in client like myself, I was seriously impressed. I highly recommend them!
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July 2023 by Mike W.
Can't say enough about the staff at Rock n Road. I recently purchased a new mtn bike, had a great experience. My second ride was cut short due to a defective part, no fault of RnR. I took the bike in and Bobby fixed the issue the same day. Much appreciated!
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July 2023 by Oria Jacobs
Absolutely AMAZING customer service!! Ed and his team are incredibly professional. I am just getting back into mountain bike riding after taking a few decades off and they were so accommodating! They took their time to help me figure out what I needed and stay within my budget.There was an issue with my Thule bike rack that had nothing to do with the service at the shop but rather Thule's issue. Ed went above and beyond to help me get that fixed and corrected.I highly recommend this bike shop if you're looking for a bike, whether you are new to biking or a pro. They've got quite a variety!
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July 2023 by Oria J.
Absolutely AMAZING customer service!! Ed and his team are incredibly professional. I am just getting back into mountain bike riding after taking a few decades off and they were so accommodating! They took their time to help me figure out what I needed and stay within my budget. There was an issue with my Thule bike rack that had nothing to do with the service at the shop but rather Thule's issue. Ed went above and beyond to help me get that fixed and corrected. I highly recommend this bike shop if you're looking for a bike, whether you are new to biking or a pro. They've got quite a variety!
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April 2023 by Dean Gobrecht
Amazing customer service! I live out of state, but they had the Specialized bike and size that I needed and I was about to leave for a trip and I asked how quickly they could ship it. The following day the bike was shipped across the country and I recieved it 3 business days later. This was a quicker option than a local chain store that would've had to transfer the bike from 80 miles away, it was going to take them 2 weeks to have the bike ready to be picked up.
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March 2023 by Ryan R.
Came in to get my bike serviced had a buddy that bought a bike here and recommended this place to me. I walked in with out a appointment dropped my bike off that day the following day they did the tune up and called me the guy doing the service was really cool and honest! I love this I work in the service industry and he didn't try to up sell me witch was great. I really appreciated it and did move forward with a chain and something else was reasonably priced and broke looked and ran great when I got it back I will be taking my bike back when needed thanks guys!!!
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January 2023 by Daniel V.
Hi, just wanted to write an honest review of this shop. I have recently gotten into cycling and I work in the area of Road N Road cyclery. I stopped by one day just to get information on cycling. First impressions, I've been to other bike shops and this place is way more organized, and cleaner than most. I've been around four times now and I have always been greeted walking in and staff is very helpful. They helped me to choose carbon rims and also installed them. My bike is riding great and I do recommend this shop.
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January 2023 by Martin C.
I first came to this shop for servicing on my road bike when I first moved to Orange in 2016. There was an asian fella (I do not know your name so I apologize) who was extremely helpful and genuinely interested in helping me ..sold! I came here two more times for minor adjustments and was left satisfied. Well, I now bring in a $$$$ mountain bike that I recently bought and when the person helping me at the desk heard me say that without even inspecting the bike said a full proper assembly/tube up would be necessary. Mind you, the bike is already assembled and just need minor brake adjusting since it's my first disc. I paid the $130 something for a minor tweak but that's not why this place gets 3 stars. The worse part of it all is that there was a short young lady with rbf both when I dropped the bike off and when I picked it up. Not sure what her deal was, but the worst experience one could give. Didn't know what she was charging me for, never once smiled or acknowledge my question about mtb morning rides, nada. I pick up my bike a few or so later and she's there with her rbf asking me what I need help with when she's the one that helped me in the first place. I cringed. I get it, you guys are busy, post-covid sales are up, but geez. To be so dismissive of a returning customer who has spent a over $1000 at this establishment. The other staff will not know of this but the girl Jocelyn knows exactly she's lacking people skills not to mention customer service skills. The younger guys are always great to talk to the times I have been here and this isn't a knock on them. I emailed the owner Ed, but didn't get a reply. That's fine. I hope you see this review.
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January 2023 by Sandra D.
I own a 1989 Specialized Hardrock Vintage, a week before Covid hit I lent it to a relative, sadly, it was left outside for almost two years. Just after Christmas I drove to San Francisco to pick my bike, I got it back in terrible condition. On January 9, I brought the bike to Rock N Road Cyclery and brought the bike in for inspection, Jeff was there to greet me and explained that it would NOT be cost effective to fix the bike. He proceded to show me new bikes but he noticed my personal attachment to my bike. I told him my personal story: how on September 02, 2022 I lost my only sibling and that the bike had sentimental value (the bike is priceless to me) once he heard my story he made it his mission to see what he and the team could do to revive my beautiful bike. Today, January 14, I went back to Rock N Road Cyclery to pick up my bike. I started to cry when I saw it, as I could tell my bike had been serviced with respect, love and care. To Kevin, Jeff and the staff at Rock N Road Cyclery THANK YOU from the bottom of my heart for bringing my bike back to life. Truly the support, the kindness you all showed me has been a blessing from heaven. Losing my brother has been heart-wrenching. Thank you for acknowledging my pain and going above and beyond to help me. Life on earth is borrowed time, so once we lose those we LOVE all we have left are the MEMORIES. Thank you again for restoring my precious bike. God bless you all.
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December 2022 by Robert Hagmaier
Took in a bike for a tune up and new tubes. Prices were competitive and the service was done quickly and with courtesy. Nice job!
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November 2022 by Roshanak F.
This Bike store has one of the friendliest , most professional staff out of anywhere I have been to recently. Every single one of the people working there from the owner / manger to all the kids that work in the repair shop are so knowledgeable, welcoming, and attentive. When we went to get bike for my son's birthday, they didn't mind readjusting his training wheels after they were already closed and did so with such positivity. Not to mention they are very family friendly! We went in with 2 toddlers and were treated so nicely. Definitely recommend this place and we will be back , thank you :)
