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March 2024 by Elizabeth Jarrard
This team is so fast and so efficient . Long line / super busy but it moves so fast and the drinks are ready in no time. If there is no online ordering it’s because of in person linesLarge outdoor patio too!
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March 2024 by 둘리
Dirty floors, no greetings. I had mobile order to pick up and a lady in front of me just touched mine and sipped. I was so upset. She said sorry yaddi yadda, but sorry for who? She said sorry to the employee, and never to me. Dude! You looked into my eyes when you were sipping! It was so obvious that everyone engaged at the scene knew that order was mine, who was waiting right behind. There was no one who cares about ‘picking up’. Literally anyone who didn’t order can pick up. No one is watching. Check your name on the label when picking up and ask customers if the order is under the correct name Coffee Bean!
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February 2024 by Yessica Martinez
I was staying at Hilton for a conference at the convention center and grabbed coffee here every morning. Service was fast and kind. They are a busy location, but the line goes by fast.
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February 2024 by Simon Chan
Before pandemic ? used to have Ice Blended Black Forest.. now it’s what
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February 2024 by Mohamad Alkhayat
I and my family are Muslims who practice IslamWhen I walked in there was two covered women who were arguing with the cashier because they were serving other people who ordered after them. the staff were not providing the two Muslims women their order.my mom is covered women as well, the cashier refused to take my order and she kept stating that she is busy with other orders and refused to take my order, and when I asked her for her name she kept refusing to provide her name or to take my order and she kept saying that she is busy over and over again for about 10 minutes, so I asked for the manager name or contact info, and she kept refusing.She was racist and unprofessional and she wasn’t wearing her name tag, I advise all Muslims to don’t go to this location since simply the make your experience miserable.
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February 2024 by Michelle N.
Should've known coming at lunch time I would've have that many options for food T-T I got a Vietnamese Latte Cold Brew and a Turkey Pesto Sandwich! The cold brew was exactly like described and was soo refreshing. If you like Vietnamese coffee and cold brew, get this combo. I almost finished it in one sitting! I also got the sandwich warmed up and there was enough of everything in there from cheese, veggies, and the turkey. I wish I knew that the parking spots would be taken up so I had to park in the garage and paid $5 for the time I was there. Not sure if it was possible to get validated, but someone try and let me know!
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January 2024 by unsal dincer
Their coffee and tea are nice. Sandwiches and Toasts are quite enough for a delicious breakfast, and their prices are affordable.
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January 2024 by Dog DYNASTY1
I had a terrible experience with the customer service at Coffee Bean. Except for the guy at the cash register, the rest of the staff needs proper training. The lady who claimed to be a supervisor was the worst. Her behavior was unprofessional, and she treated the customers very poorly.I tried a blended drink for the first time, and it made me feel sick. When I politely asked her to remake it or give me a refund, she refused and displayed a bad attitude. I would have even accepted a refund and left, but she didn't offer.Their customer service is the worst I have ever encountered. I hope they recruit more staff who know how to handle customers better. Furthermore, they need help with cleaning the tables and disposing of trash. I have attached some photos, and you can see that the lady who gave me poor service has multicolored hair.Coffee Bean, please train your staff in customer service or hire employees who understand it. What happened to your customer service? You can't even call the corporate office. It's way past the pandemic, and at least with Starbucks, you can get ahold of someone and give feedback on good or bad service. Coffee Bean has gone downhill, and that's really sad. The staff doesn't care because they say they're all managers when they're not, and they know there's no way to call corporate, so they can get away with anything and be mean. It's just like your local coffee house. Nobody cares anymore, and that's very disappointing. Please hire people who care or just fire everyone.
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January 2024 by Rise Up
I requested to have my drink made by someone else and the lady told me "she wants to build capability" don't do that again, If the drink costs $ then I have a right to make sure it's done right
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January 2024 by Wendy O.
I stopped by Coffe bean this morning, the cashier girl was rude. After ordering my drink i had to remind the about mine because they got to busy making other people orders who ordered after me. She still made my drink wrong. Second time this happens.
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January 2024 by Maninderpal M.
Came here as it was on our walk to Disneyland from our hotel. They have a nice layout and selection however the coffee was just ho hum. The service is very friendly and quick.
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January 2024 by Wendy Robinson
Felt a lil disappointed when coming into the Coffee Bean today. Wanted to order several different pastries but almost everything was out of stock and unavailable. What we got was warmed up, my drink was warm and tasty but nothing to brag about. All the tables were dirty and hadn’t been wiped down, so we had to clean it ourselves, which isn’t the end of the world, but a clean table is nice. Both employees didn’t seem overly excited to be working. Also, wanted to use the bathroom before we drove home but it was occupied the whole time we were there (one bathroom for the restaurant).Parking: Basically 4 spots max to find a parking spot in. Since it’s attached to the hotel, it’s mainly for guests or those waking by.
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December 2023 by Mack Fitz-Gerald Photography
Why the 3 stars. Service... Service and yep, you guessed it... Service! Charge for water? What? After you are doing being rude about answering questions concerning drink choices, demand I pay extra for Anaheim tap water in a small .02 cup. Did I walk in off the street like a vagrant, NO. I ordered a drink and STILL got charged for water. WATER! Tap water. The young clueless staff running the store here are the main issue. Then, to have a payment system that you can tip! Ohhh Lord NO! Starbuck is right up the street, literally, and they DON'T charge for water and the drinks taste that much better when served with less attitude. When will these companies learn to train their employees to provide GREAT customer service so they get repeat visits therefore increasing profits and over all satisfaction. As one of the patrons standing next to me said, " It's almost like they don't care because they believe everyone is just a tourist and won't be back anyways" - Great point!
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December 2023 by veronika24kt
The baristas were very nice at this location.Vegetarian options: Offer coconut milk.Parking: The parking lot is very small, it's shared with a couple of hotels. Had to circle around a couple of times.
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December 2023 by Rachel N.
The drinks were good the moment but afterwards you will probably throw up it will be sick to your stomach afterwards but the drinks are good for now until your in the bathroom for a minutes.
