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March 2024 by Judy L.
This review is not specific to any Vons store. This is regarding their corporate Customer Service, relative to SNAP/EBT. Be very careful! My debit card was charged for food that was specifically covered by SNAP and I even have screenshots of every food purchase I made and they all specified SNAP coverage. The CS rep understood exactly what I was saying but I understood maybe 10% of what she said due to her heavy accent, and I find it very disturbing that Vons thinks miscommunication is ok. She even put me on hold for almost 5 minutes and came back with a jumbled explanation about going over the estimated total. When ordering, I signed for an estimated total greater than what I received but she insisted that the "overage" charges automatically went to my debit card but there was no overage. In fact, there were three food items that were unavailable! I am furious and I will not be using Vons for curbside pick up ever again.
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February 2024 by Randy Wiltshire
Fried chicken in Deli section is no longer a good deal.
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January 2024 by Tony D.
I've lived throughout orange county and this Vons is the worst one I've been to. I've had three separate occurrence with the Morning cashiers where they had total attitude problems. Just because you're unionized means that you can talk slick to customers and make up rules random rules to benefit yourself because you didn't want to take additional steps to complete your job. The first occurrence was with a blonde lady with glasses back during 2021 that usually cashiers next to the starbucks. I had a question on the app and she was so rude about explaining my questions. I just gave up and told her to stop explaining/talking to me and just to finish checking out my products. She was surprised when I fed back that same energy back to her. I have avoided her ever since. The second occurrence was with a short curly haired hispanic stocky lady that usually manages self check out. I literally parked my cart, walked past her, picked up lettuce and returned where i parked my cart near here station and asked her has she seen my cart. She then tells me "next time you have to let us know that that's your cart.". It was literally 1 minute that it took for me to grab lettuce and walk back to my cart. Shouldn't she have been paying attention to her surroundings? And if you have all these rules magically you should post them at your entrance. Third occurrence was with the same stocky curly haired lady. Last Friday. I went in to pick up 2 cream cheese tubs and stopped by the clearance area. There were 2 packs of noodles, 3 packs of miso soups, and a bag of chips on clearance so I decided to so self checkout. I guess the lady decides to step away from her section and the employee that took over said sorry we she had the card and I told her no worries I'll wait. I was very nice about the interaction and decided to check out the items on sale near by. She comes back probably 6 minutes later and tells me "next time you should check out at the cashier if you have these many clearance items." WHERE ARE THESE RULES THAT SHE KEEPS COMING UP WITH? For some miracle I wasn't in a slick mouth mood either so I let it slide. During the check out I didn't ask for a bag but I was grabbing my items and she decides to hand me everything one by one and proceeds to tell me "putt theeeseee in youuurrr pockeeett, I don'tttt wantt to teachh youuu." I would like for you guys to retrain her on how to be a less cranky lady. I'll make sure to follow any rules but you better have them posted. Again I've been to many Vons throughout OC and this one is the only one I've had a negative experience at. These unionized elder ladies are the worst.
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January 2024 by barbara alvarez
Excellent store , variety of different ethnic ??? foods excellent service
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November 2023 by Miguel Yorba
I am an infrequent shopper at this store as I live in Idaho, but visit here. I have found that all the employees I have encountered have been courteous, helpful and professional. I have to single out two employees who have been particularly friendly and especially helpful. Randy in the meat department over the years has always fixed me up with roasts or, this year, a fresh turkey to make our family occasions very special. I appreciate all his efforts so much. Also, Jake in the liqour department has been so helpful in finding wines and spirits to complete our festivities. I appreciate everything they do. Thanks for your fine employees.
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November 2023 by Linda Marie
Very Nice Store ❣️Extremely Friendly Staff Well Stocked Clean and Organized The Sky High Pricing across California has made Shopping Painful this Vons made a difference ❣️
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November 2023 by Sal A.
How unfortunate it is that I'm gonna write this review to what used to be one of my favorite supermarkets for over 25 years. I wouldn't have written this review if the cashier handled the price adjustment properly , but I need to say this. Dear Kelly cashier it would've been nice for you to be a little bit more considerate, and better your customer service! After I picked out a few items at the supermarket today and before placing them in my cart; I made sure I scanned almost every single one of them on my phone to see if there are any specials or coupons to be clipped. This inflation is having an effect on my family, so I'm a little bit more cautious with spendings, something that many of us Americans are dealing with today i'm sure! I grabbed things such as milk, butter and crackers, Opal apples and cheese. Once I reached the cashier I watched the total adding up on the screen so I made sure I put in my phone number so I can get the coupons and discounts. The price decreased, but not quite enough, and there was somebody behind me waiting in line. So I asked the cashier shouldn't I be receiving six dollars off since my purchases have been well over $35 right now and she said no you have mostly dairy which doesn't qualify!? Ha? Where does it say that? I looked back and I read it. It said some liquid dairy maynot qualify for this coupon. I was already at least at $40 without any liquid dairy included in my cart. I made sure I read the coupon!! Not to mention that the butter I purchased, and the coupon that I clipped did not go through when I punched in my phone number!! I didn't really say much. I just mumbled that this inflation is horrible and walked away feeling shy to ask or investigate much. Her demeanor wasn't very nice, and she definitely did not feel like helping me further so I walked away. I was outside, looking at the receipt almost to my car when I realize that this is not fair! That it's OK if I go back to the butter isle and take a picture and confirm because she definitely made me feel like I'm incompetent. So I walked back into Vons straight to the butter section and took a screenshot. And I showed it to her. This is where it gets frustrating and why I write this review. Once I showed her the screenshot, she still questioned it. She said you have to have that clipped and I told her I did. I made sure she even saw my phone and press whatever she needed to press to see in case I didn't do something right. Then she said at one point that I had to buy 4 to qualify. But that's not how that coupon worked, on the contrary, it said limit is four. She wasn't helpful. It's as if I am trying to take money from her piggy bank or if I am trying to steal food off her table. Does she not know that I am a mother just like her and I'm trying very hard not to embarrass her or myself!! if you ask her or if you ask her manager Paul I was a very kind customer and I'm simply trying to buy groceries for the advertised price. After a few moments, the adjustments for the larger coupons had to be adjusted by management so she adjusted the butter price and then pointed to Paul if I wanted any more assistance for adjustments. I asked both of them what would they do if this happened to them? I bet they wouldn't be as calm as I was!? What if you were in my place Kelly? Why did you seem more irritated than I should've been? Did I say anything wrong? Or did I prove you wrong and that upset you? Paul proceeded to ask me if I used the correct phone number to get these coupons and once he saw that I DID he said I have to call customer service and figure it out with them my self. At one point they told me I should have my app QR code scanned instead of putting in my phone number for these digital coupons to work!?!?! This is for sure not the staffs fault but what you should not do as Customer Service goes is make the customer feel like shit as if they're incompetent or don't know what they're talking about. Since this was not the cas
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November 2023 by Jamie M.
No cashier here until 8 AM. I'm not happy about this. What is our nation coming to? No real human contact over the phone you always get lost in oh one mail hell, and now the grocery store. You have to do self check out before 8 AM. When minimum wage is $20 an hour I guess this is what is expected. Now those employees won't even have a job.
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September 2023 by Mike PW
Time and time again I must get the same food picker who cannot use common sense. I order keto bread, and (without my ability to change it; apps fault) it gets sub'd with regular Orowheat. Next I ordered lettuce, received cabbage. Reality may be harsh but we need to raising the wages out here when the most simplistic of tasks cannot be completed.
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August 2023 by Amber M.
I always ordered my groceries from Vons to pickup. I let them know I'm on my way to pick the groceries up using their app every time. I arrived at 8:00pm on the dot. I notified the store that I was waiting. When I came inside, I was told I couldn't get my groceries because the one person who knows how to get my order left at 8:00pm and nobody else is trained to give me my groceries. The manager Nick was smug and indifferent. He simply didn't care. I didn't know they could hold my paid for groceries hostage. He didn't even try to resolve the situation. My food apparently was locked away in some secret vault. That's ridiculous!! The store wasn't even busy. Not many customers. The cashier stated sorry you can't get your groceries so apparently this is a normal practice of theirs. I thought I could always get my groceries since I paid for them. Vons needs to change this policy. The manager should always be able to give a customer a pick up order. Now I have to come back to the store early in the morning to get my groceries before work.
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July 2023 by Adrian LastName
Their premade $11 sandwiches are actually really good. At first I was slightly disappointed there wasn't mustard packets with the sando but the ingredients were so fresh it didn't matter. Compared to other stores where the sandos make me sick because they're so old.Would be 5 stars but a gallon of water is $2 vs 89 cents to $1.29 elsewhere.
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July 2023 by Robert Hagmaier
Avoid going here in the evening. The management seems oblivious when the ONE register they have open after 9pm or so gets backed up. Twice I've seen it with a line of 8+ carts and the manager doesn't even seem to notice. Fortunately tonight Edmon who was supervising the self checkout helped some of us even though we had alcohol which is normally not allowed in self checkout. Also the cashier who wears the star wars belt buckle took over for the manager on the register. He had to bag his own line because the manager vanished, but he is very efficient and between him and Edmon they got through the backup. Maybe the wrong people are managing this store?UPDATE: Posted this a week ago and it happened again. This time the manager abandoned the line to help the Starbucks girl sweep the floor. There were 7 people in line when this happened. Avoid this place at night.
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July 2023 by Susan Hutchison
Very nice store. We stopped to pick mango and fried chicken from their hot deli section. It was delicious ?
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June 2023 by Jennifer Mizban
Apples were rotten, lunch meat not past date but looked slimy and had mold (several packages of it). Someone is not updating the produce, etc. Ralph's is better.
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May 2023 by Shanice P.
While at the grocery store I met a homeless man that was standing in front of the store asking for tickets to see the Hogwarts movie, assuming Harry Potter and tickets to see the Frozen movie. The man continued to go on to say that he was out of aqua and the only fruit that he wasn't allergic to was strawberry and inside the big castle grocery store he hoped that someone would bring him boxes of strawberries.