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January 2024 by Nichole Fratt
I would give them zero stars if I could. I had an appointment for 11 AM this past Wednesday I got there and there was not a single banker in any of the cubicles so I continue to wait in the waiting area with my son and friend. No one approached us the entire time and the line to talk to a teller was extremely long. However, after 40 minutes of sitting there with no bank or present, I got in line 15 minutes later I get to a teller and they say that the banker went on his lunch early and he had an appointment right when he got back and he doesn’t know why the banker didn’t check the waiting area before he decided to leave And was very cold, and did not seem to care, and he told me to make another appointment which are a week out. Very unprofessional.
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November 2023 by NADER HAMDA
One teller only for 15 customers they are waiting on the line.The branch looks empty of employees.What a shame and waist people time.This situation every single week.
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September 2023 by Veyo
Terrible bank. I will report them to the dol and fdic. Visited and found it. To be extremely racist. Absolutely no blacks to be found. Ridiculous! Of course I As a black felt uncomfortable. Alexis and Enrique are apparently not liked by the customers there as well. So I'm wondering why are they there. If they aren't black and customer's don't like them. This is clearly racism
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August 2023 by Camil H.
May 25, 2023, at 1:30 p.m. was the first time I entered a Wells Fargo branch since 2020. At my visit to branch #72437-20 in Anaheim, CA, I found out that my ATM card was expired, I requested from the employee at the window to order my replacement card. The employee requested help from the BRANCH MANAGER, who, after looking at my account, told me that he cannot order the ATM card from his computer and that in order for me to order a new card, I MUST MAKE AN APPOINTMENT AND SIT WITH A BANKER. He then proceeded to tell me that no appointments are available soon, but he can put me on a waiting list and get me to meet a banker faster than making an appointment. which I found it ODD because i have been with Wells Fargo for more than 35 years. Usually, they want you to sit with a banker to try to convince you to open more accounts that you do not need and to make investments that profit the bankers. I WANT TO KNOW: 1- WHY DID THE MANAGER AT THE BRANCH TELL ME THAT I NEEDED AN APPOINTMENT TO SIT WITH A BANKER JUST TO RENEW MY TELLER MACHINE CARD? It must be a hidden reason that benefits the banker. 2- DOES THIS MANAGER THINK I AM STUPID TO TELL ME THAT HE CANNOT RENEW MY CARD ON HIS COMPUTER? 3- HOW COME WHEN I WENT OUTSIDE OF THE BRANCH AND CALLED CUSTOMER SERVICE, THE CUSTOMER SERVICE RENEWED MY CARD IN 30 SECOND PHONE CALL? 4- WHY DOES THE MANAGER OF THE BRANCH HAVE NO EXPERIENCE AND NOT KNOW HOW TO RENEW A TELLER MACHINE CARD? 5- IS WELLS FARGO HIRING MANAGERS FOR THE BRANCHES WITH NO EXPERIENCE SIMILAR TO THE ONE WHO JUST ANSWERED MY COMPLAINT AND THE ONE WHO TOLD ME HE CANNOT RENEW MY TELLER MACHINE CARD ON HIS COMPUTER? 6- WHY IS WELLS FARGO REFUSING TO INVESTIGATE THIS POSSIBLE MISCONDUCT? I am not getting answers to my questions because Wells Fargo contracted the customer service to a company called ENTERPRISE COMPLAINTS MANAGEMENT OFFICE (ECMO). This company ECMO employes are people without any banking experience to resolve the customer's issues, Those emplyees are labeled ECMOs.Working from the comfort of their homes without any supervision and not under the Wells fargo management they are independent contractors. The ECMOs working from the comfort of their home Refused to address my complaint properly and they switch the case from the MANAGER to the window teller which I am not complaining about. Those Employees of the contractors ECMO, refused to forward my complaint to a manager, and refused to investigate. the executive. I was told in writing by the Wells Fargo's contractors ECMOs that Wells Fargo has no email or website for online complaints and Wells Fargo customer service has no managers or supervisors. Customers like me find no REAL Wells Fargo site to complain but here.
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July 2023 by Jason McGregor
Long lines, very few employees who are not knowledgeable, incredibly slow
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June 2023 by Yuri A.
Went around 3pm on a Wednesday( mind you they close at 5) I was sitting and waiting to be assisted since I had a couple questions regarding my credit card; an employee came up to me and asked me what I needed assistance on, and I vaguely told him, well he kept pushing for more information that I wasn't really comfortable sharing with the others that were also waiting. he ends up telling me to call the number on my credit card and they can help me with my issue. I would have preferred in person assistance which is why I was there, but employee seemed like he was eager to clear the lobby. switching to Schools First ASAP
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May 2023 by JMaxz Hextremuxz
WELLS FARGO BANKS HOW CAN I NOT GIVE THEM A GOOD REVIEW URS MINE TOO ©®™^√π°=∆ VALID TRUE JUAN BERNARDO HERNANDEZ SALAZAR MAXIMUXZ HEXTREMUXZ SOLEPROPIETOR, OWNERSHIP JUAN BRD HERNDEZ SLZR USING SAME CORP REGIUSTRETIONS SAME LINCENSE SAME UNSURANCES SAME LOGOS SAME COLOR VALUES SAME TECHNOLOGY BANKS SYSTEMS ATM MACHINES SAME VAULTS CURRENT ACCOUNTS CURRENCY AND ALL INDUSTRY COMMERCIAL AND PRIVATE PEOPLE HUMANS GOLD PETRO ACCOUNTS INCKUDED DIAMONS ©®™^√π°=∆ JAYDAHz Bankz Worldwide Family of GOD JBRDHS SINCE INTELLECTUAL Founding UNTIL END OF DAYS .!
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February 2023 by Golden State G.
This branch is the worst I've been to. Unfortunately my business is around the corner so I end up having to come here during business hours for my banking needs. Almost every time I come here the line is nearly to the door with only two tellers servicing customers. It's a shame how these large companies treat their customers.
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January 2023 by Jesse Vargas
This is by far my favorite branch!Enrique and Monica are the best tellers that Wells Fargo has, they are friendly, invigorating, and personable. They both always have a smile and despite all the rude customers they get, they still give the best 5-Star service.
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January 2023 by Maradona William
Yes true worst customer service, always long line , only two employees working that’s unprofessional,hopefully the manager pay attention & hire more people ,, I came back but I regret, waiting over 35 minutes to cash check , not coming back
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January 2023 by Gleen Del Río
Very bad service 9 Windows and only 1 worker
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November 2022 by Sports Kids
No one was available to help me open a new account.But skinny lady was so sweet and helpfulThank you very much to her she helped me to make appointment for another wells Fargo.
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November 2022 by Tareq Ammari
Worst ever !!! Maria for business account is so unskilled and unprofessional hand an appointment at 3pm and was there at 2:50pm had to wait her until she finish her lunch on the desk !!!! And by 3:15 she tells me to reschedule because she needs every single second for the business appointments to set up a new account and that's going to make her 4pm appointment waiting for 10 minutes ?? so she can't help me today !!!!!! Please don't be MariaaaHire more staff wells Fargo ??
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October 2022 by Ghassan H.
The worst Wells Fargo ever I have ever been there's only 1 teller working and there's more then 4 employee doing nothing just talking to each other really bad customer service
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September 2022 by Vanessa U.
Worst Wells Fargo ever! There's always only 1 teller open. I've been here on a Friday multiple times and there's always a long line due to one window being open.
