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April 2024 by Laurie B.
They couldn't write on the cake for some odd reason but plenty of other grocery stores will do it but they wrote on plastic labels and then smashed the writing?? Yeah ok Ralph's
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March 2024 by Ana C.
Manager On Duty: Denise Upon arrival I wanted to speak with a manager and she was quite rude by asking if I needed something and if I could make it quick or if it was something simple. Another customer was already receiving assistance, so I was okay with waiting. I decided to wait and she simply left and I didn't get a word in with her. Once checking out I was observing the employee that does bagging take a pause to put some TShirt bags into the bagging sections. Whilst breaking down the boxes he punched them so hard I thought he was having some sort of episode and I looked at the same manager who was not even 2 feet away and she was just having a carefree conversation as her line was still waiting for her to resume checkouts. I understand most people hired here may be younger, but as a leader you really should teach your staff to be less aggressive and as a leader put good attitude as an example Careless Employee: Kyle
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March 2024 by Chrissy B.
Last night, I stopped by the Starbucks in Ralph's to purchase two gift cards. The lady that was working had black glasses on and short hair. I've encountered her working in the grocery store part and she is super rude but last night took the cake. When I approached the counter, she had her back to me, and was washing some thing and didn't acknowledge my presence at all for about several minutes, which is totally fine. I'm not even upset about that. However, when she came to the register she asked what I wanted. I said to gift cards. I gave her two cards to scan some money on it and she said are you paying with a credit card and I said no I'm using my Starbucks app. (I didn't know that I couldn't buy gift cards with my Starbucks app) Anyways when I said I have my app, she said you can't use that. I said Ok, well sorry then I will have to come back. Her attitude next was the cake topper. She was so rude, huffing and puffing like it was my fault. I wanted to say something but just walked away and told her to have a nice day. If you don't like your job or don't like people making a simple mistake, maybe you should find something new. You don't need to be a bitch.
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February 2024 by Rich B.
Mary Mary Mary but is she is really Merry? No she is most definitely not. She is not cheerful she is not joyful she is miserable and you can see it in her face as she has frowned and hissed for her entire miserable life. Every time I come in here I am always polite and happy but when I come across Mary the old witch of the front lanes I become fearful and disheartened. Oh lord why hath you not placed this old hag in her dungeon, locked her up and thrown away the key? Her smile is nothing but evil as she forces her lips to move upward for a smile but ends up as a sinister grin, "Hello Dear, what do you want!" as she hisses and spits vile venom at your face. Other than that I like the quality of the food and ambience. 1 star for the service 2 stars because the sushi is amazing as always!!!
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January 2024 by Kathy H.
Love the Anaheim Hills Ralphs. I've been shopping there for 20 years. Mary at the front is always so nice, polite and helpful. I don't recall any older African lady working at this store per prior reviewer posting a few days ago, I think it is not regarding this store. My only complaint is their website. I have complained before that it's always going down and makes it hard to shop and make pickup orders.
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January 2024 by Jojo S.
Older African American lady yelled at me at checkout and was rude to me. I did not say thank you because she made me feel like a second class citizen for trying to use a phone number and a gift card. And she began to talk bad about me as I walked away to the other customers. Don't go here unless you want to get treated like shit. Sad the store is so pretty but the workers are so mean. 5 thumbs down
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September 2023 by Juan G.
Not a bad store. Sunday around 12:00 noon, we were buying some needed ingredients for our hotdogs backyard cookout! Bacon wrapped sausage, chips, hotdog buns, soda, etc. Quick stop. This is only our second time at this location in about 1 year lol. Parking lot wasn't bad, not crowded. The store is actually quite big, to my eyes lol. Well organized, looked cleaned. We paid through the self check out to avoid the cashiers, but of course, it got stuck so the self check out staff had to come and fix it. She was quick and friendly. Very satisfied with that excellent interaction.
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May 2023 by Andrew P.
Ordered flowers for Mother's Day.. paid $50 for flowers I could've picked better out of my own garden. All the flowers are horribly taken care of, never again ordering from this place.
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April 2023 by Robert B.
The service at this location has never been great but with the new remodel it has taken the experience from 3 stars to 1. It has a Food 4 Less look and feel but with Ralph's prices. Once my go to market, it is now only go if you have if there is no other viable option
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February 2023 by Ray O.
Got queso it had been bad for two weeks.Why would they have that out?Check the dates on the stuff you get here
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November 2022 by Tai- Fang H.
I went to wier canyon Anaheim hills this store for price adjustment manger she was not friendly rude she told me not her department 6 people they were waiting for her on self check out then I asked her who can help me ? she called one young man very nice better then manager explaining to me my bill finally I did some shopping then i check out cashier had attitude never said than you to customer only ask you want bag ? very poor service never shopping there and not recommend this store to anyone not happy at all
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October 2022 by Christie K.
Location it is my Go To grocery store. Same experience as previous MT review on their website ... the FRONT End MANAGER is EXTREMELY HATEFUL & impolite...nasty, lacks any customer or people skills. I've witnessed her rudeness & combative demeanor on prior shopping trips...however when it is directed at you it is beyond horrible. Beware of the big bitter messy blonde who clearly dispises customers & loathes her job...no matter how kind you are toward her. How she became a Manager is beyond comprehension. Shame on Ralphs - Kroger. No one needs to shop to get extremely abused when using the Ralphs Digital coupon App. She was frustrated she couldn't figure out how to get the price via the app. I told her that's ok as two other store staff could not get it to apply on previous visits. It was fine, I don't need the discount. She was very ugly saying the self check attendants don't know anything etc. I said it's ok, as she was assaulting me with her incessant verbal barbs... thankfully no line behind me. My daughter came over from self check out to inquire what was taking so long. I said I'm trying to tell her I don't need the discount as it is taking too long. Then the rude ness continued with here you go... enjoy that Asparagus (nasty sarcasm)...I just put the price in manually... she kept rattling on and I got my bags of groceries and walked away from the crazy FRONT END MANAGER that looked mean & insane. That poor bag girl looked terrified.
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June 2022 by Sydney B.
I've been coming to this store for years because it's closest to my house. I will not spend another penny at this Ralph's. I'd rather drive out of my way, even with the cost of gas prices, to a Ralph's where customers are at least treated with decency. I don't even care about 'superb customer service,' just as long as you're not as wretched as clerk Mary J, who thought it appropriate to try to scold my mother for not greeting her as enthusiastically as she thought was necessary, and then proceed to talk about my mother to other customers!! What?! The manager Jason doesn't care about the clerks conduct, only that my mom said a few curse words on her way out. That's a no-no, but his clerk trying to humiliate a customer is acceptable? Your produce department sucks, you're constantly out of common items, and to boot your cashiers are horrid, with a grotesque sense of self-entitlement. Not another penny. Disgusting!!!
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May 2022 by DiemHan N.
I arrived at the deli counter around 8:40pm last night on 5/4/22 to get some hard salami, chipolet chicken, and deluxe roast beef. There were 2 people ahead of me and one after me. I waited for my turn to place the orders. After my orders were placed, I walked around the produce areas to wait for my orders ready. I returned to the deli counter after 10minutes and patiently continued waiting for my orders. The person, who placed her order after me earlier, was also there waiting for her order. However, she got her order ready before me. This is not acceptable. In my opinion, everybody needs to wait for his/her turn. I request that Ralphs needs to retrain their employees about Customer Service skills.
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April 2022 by Samantha Q.
Although this location may be clean, the deli counter works quite inefficiently. The employees are incredibly disrespectful, and cannot handle the pressures of three customers. I was taken aback by their dismissive attitudes and reluctant productivity.