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November 2023 by Lauren
Their parts department is the most incompetent bunch of people I have ever met. They know nothing about the rvs that they sell. They do not communicate with you or each other. I have never had worse customer service. The parts manager has no business working with Jayco as she knows nothing about them. They literally can’t answer basic parts or service questions. If I could give them a zero I would. The second you sign papers to purchase an rv your customer service ends there. If you don’t have a third party to service your rv or help you don’t buy from them.
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November 2023 by Mark P.
I purchased a used rv from these people. The purchasing process went smoothly until it was time to sign the paper work putting the rv in my name. I paid cash so there was no finance hoops to jump through. The guy who handled the paper work tried to sell me an extended warranty. When I stated that I would like to think about it he stated that the offer was only good until the end of the business day. The cost was an additional $3500. I declined his offer which didn't sit well with him. I ended up purchasing an extended warranty the next day from the same company for less money. Hmm.There was a $1000 charge to detail and repair certain items. Some items were repaired but not all. The " detail " was nothing more than an outside wash. We went over these issues with our sales person and came to the agreement that if they supplied the parts, I would do the repairs. One item that needed replacing was the mattress. It was ordered andI picked it up and installed it.This was in July. Numerous inquiries about the status of the other parts produced nothing but excuses about why the parts weren't delivered. When I called yesterday I was told 1 part was there and the other part was still on order. When I went to get the part they had I found that they had never ordered the part . They gave me a used one they had on the shelf which of course turned out to be the wrong part. There was never a follow up call from anyone at the dealership to ask us if everything was to our satisfaction. I will be purchasing another RV eventually but will not go back here when I do.
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October 2023 by Teresa Morrison
Nice friendly crew members. Prices are high but we were here to drop off a lemon trailer( they didn't sell it). We had them do some repairs on it in the past and Forest River had us take it to them to get our money back. Again they DID NOT sell us the trailer. They did past warranty work on it and they did A GREAT JOB. We would return here any time for repairs. Only issue is in the store area. Too expensive. Rest is AWESOME.
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October 2023 by Christine Fitzpatrick
Anthony sold us our White Hawk. We were very pleased with his service. He was very helpful & knowledgeable. He was always available when we had questions. Very pleasant & made our purchase a pleasure.
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October 2023 by H Morph
If you'd like a no pressure sales experience and a friendly salesman ask for Anthony. Anthony worked his butt off to get us an outstanding price we were not expecting. Great sense of humor and a pleasure to work with. Highly recommended.
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October 2023 by Brook T.
do not go to this rvs.com business! they rip u off are scammers and liars and take stuff out of your trailer when u try and consign your trailer! they mailed our consignment paperwork to another state, lied about almost 2,000 worth of repairs needed to get it upto their standards for their consignment come to find out they didn't do them but had it online and would have taken it off our consignment price. mark who dealt with claimed to have health issues but wouldn't return calls and texts for almost a month and we lived 4 hours away from showroom. we tried to consign for a month and then asked to have trailer bought as what they promised they alter said it's been two months and value has went down. we made claim with corporate to let them know. then when they wouldn't work or fight for us and allowed us to get ripped off we went and picked up our trailer minus our kid bed and table legs that they took from us and never gave back to us. our trailer wasnt detailed as promised and it was disappointing manager Bruce left a note for his team to direct us to another Dept so he didn't have to apologize for companies fuck up! poor customer service!!! liars and scammers!! Run!!!!
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September 2023 by Joan Galbraith
Kyle was very friendly and listened to what we had to say. When we get ready to buy a trailer, we will go to RV's in Redding.
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August 2023 by Betty Hansen
I could not ask for a better experience. If you are looking for a great salesman. Tim Sellers is definitely your guy! Incredibly helpful, answered all our questions. One of my most favorite salesman!!
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July 2023 by Lotraine H.
Have been here a couple of times with Kyle as our salesman. We've had an awesome experience and with tons of valuable information shared. Would recommend this business and especially Kyle as a sales person. He was extremely knowledgeable and very attentive. Great experience.
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July 2023 by Peggy K.
Our refrigerator stopped working and it is an old Norcold model (2003). April called Norcold and Dometic to find a current replacement model and then called all around locally to try and find one in stock. When she could not find one, she then called Seattle and Tacoma where we are headed next and found one about an hour from Seattle. EXCELLENT CUSTOMER SERVICE!! Thank you.
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July 2023 by Tiffany Crist
Anthony was amazing & went above & beyond to make my deal happen. I got the camper I wanted at the timeframe I needed. He & the manager went above & beyond for us.
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July 2023 by Lisa K.
Sky is amazing. She worked hard to make sure we got everything we needed when we needed it. In the end it we got it all done painlessly with her amazing customer service
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July 2023 by Kristy Burns
We purchased our 1st RV here and it was an easy experience. All of the staff were very helpful. They even answered questions we had on a weekend while away on our 1st trip with the RV. Tons of RV models to choose from on their lot! Special thanks to Misty, John, Colton and Richard who helped us through our purchase process and upgrade requests. When we decide to upgrade to a class C, definitely going to them.
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June 2023 by Chelsi Smith
If you're in the market for an RV or TT look no further. We had the best experience here. First thing you need to do is request to work with Misty. She was so helpful and understanding from the minute we walked through the door. But she is also personable and fun! It felt more like browsing with a friend than anything. All of the other employees we interacted with were super nice, don't get me wrong. But Misty is the absolute best!! She's who you want!
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June 2023 by Diane Graham
We went in to trade our bumper-pull RV trailer for a fifth-wheel. Darrick and Anthony in sales were friendly, attentive and very helpful . They listened to what we wanted and helped us find the perfect RV that checks all the boxes based on our wants and needs. Wayne in financing always goes above and beyond for the customer. The staff in the parts and service departments is efficient and helpful. Colton does awesome walk-throughs, always answers every question, and is very thorough and knowledgeable. We highly recommend this dealership. The have had our business before and will definitely have it again!
