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October 2023 by Tiffany S.
I've been undergoing a major remodel for the last two years, and have done my best to use Calaveras lumber since they are locally owned but, in the last six months or so their customer service has gone down the toilet. The final straw happened with an order for handrails. We placed a special order and had nothing but problems. We started attempting to get the order placed on August 8. It is now October 10 and we will have to return everything and start from scratch because Calaveras lumber screwed up our order so badly that it was going to be thousands more dollars to complete it properly. They did not offer to eat the cost, even though we know they have a 100% markup on the items and still would've made about $2000 on our order. Everybody makes mistakes but, it's how those mistakes are handled that I make the choice to frequent the business after or not. Lowes had an equally large mistake and fixed it and offered us an immediate 25% discount on our entire order. Calaveras lumber employees kept saying it wasn't their fault and putting us off and being incredibly rude. If you're just picking up some thing from the hardware store, this is fine but, if you are placing any special order, I would definitely go somewhere else.
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October 2023 by Debra Buckley
Friendly & Knowledgeable staff. They often have parts I need on hand to complete my projects. Thanks!!
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July 2023 by Joanna A.
The inside is way bigger than it looks. They had the cutest whimsical decor, some rustic, some more modern. The larger wooden pieces are VERY well priced, low hundreds for well made new/vintage pieces. The outdoor garden is also surprisingly extensive! Had everything from rare/exotic houseplants to huge common native outdoor plants. Could definitely spend hours in here, happily. Staff is helpful and friendly but not overly invasive which is always nice
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July 2022 by Trudy C.
I am always helped as soon as I come in. Everyone is friendly and knowledgeable. When I ask for suggestions, the products are just what I needed and work!
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May 2021 by Cheryl B.
Thank you Tim in the lumber department!!I had nice size order delivered to Forest Meadows. Thanks you for your patience after I made a few changes to the order. Great ace Hardware and Great Lumber Yard.
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March 2021 by julianna h.
Jeff! I came in and as per usual the staff was incredibly helpful. This time, I locked my keys in the car. Jeff did not hesitate when I asked him to follow me to my car and check it out. Turns out he was a mechanic and what a place for it to happen! The hardware store. He left and came back with a rod he was able to bend into place for us to flip the lock on the inside of my door. Jeff and the staff saved our day. He even helped us with some recommendations on bolts and washers after that (our original purpose for going). The entire staff was helpful during the ordeal, and didn't judge me afterwards. Thanks ace!
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December 2020 by Kathryn H.
Pretty disappointed and disgusted with our last trip to this hardware store. No employees roaming the floor had their masks on properly or were even wearing one at all. I had to ask several employees to back up or not to come near me. Another employee, who we did not ask for help, decided to walk over to us with her mask dangling off one ear. We asked her to put her mask on before she approached us. She became irritated and incredibly rude and belligerent. She even tried to talk us out of purchasing the products we specifically came to the store to buy because it meant she would need to order more and didn't want to, which she told us flat out. If you want to be an idiot and contract the Corona Virus because you're too selfish to put a piece of fabric over your nose and mouth, that's fine; it's your choice to get sick and die, but don't act surprised when other people don't feel that way and don't want you near them.We may choose to shop here again after the pandemic, but for now, I'm not giving them my business until they get their act together and take the pandemic seriously.
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November 2020 by John Tasso
Staff is very courteous and helpful, as well as knowledgeable. Place is always clean with plenty of parking. Love to come in and browse, almost always find something I need &/or want...
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November 2019 by Jose Manuel Gutierrez sr Gutierrez sr
very nice assortment of plants good prices
