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May 2025 by Ky
Lol The female in there cut me off while talking as if she was over it. Asked me what another store told me, I guess to make sure she wasn't under charging me and when I asked why would that matter, she told me she wasn't answering that and hung up. Shut this place down already.
And don't respond with your CLEARLY generated bs response. I guess you all think everyone are fools.
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April 2025 by Mahdi Jafar
There is an Asian guy working here who treats customers very badly.
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March 2025 by Sam Sammy
BAD CUSTOMER SERVICE. SHE JUST DONT WANNA WORK.
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March 2025 by Jennifer Tretter
Terrible
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March 2025 by Sabina Chepel
SCAMMERS! AVOID AT ALL COST! The worst customer service. My elderly uncle with broken English went in to buy a new phone & told them he wanted a samsung. They sold him a TCL. I told him to go return it cause he thought it was a samsung. He went less than 24 hrs later to return & per their own receipt that they provide & their website he has 14 days to make a return as long as everything is in its original state. They would not take the phone back. They are scammers taking advantage of the elderly.
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December 2024 by Beki Gracia
The gentleman who waited on my grandson and myself worked quickly and efficiently. He’s only been there for two months. A great help was having difficulty using the metro card. Very satisfied customers. 👍🏼👍🏼👍🏼👍🏼👍🏼
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December 2024 by Mrs Love
What a joke of a store and people. Don't waste your time. They REFUSED to sell me a phone because they only had 4 and I wasn't buying any accessories and they told me they aren't making any profit. SERIOUSLY? Complaints filed. Tom was one of the men in there i believe. He told me no. Told me to go to best buy and get a phone. JOKE.JOKE.JOKE.
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July 2024 by J.J. daCool
June 2024.
This Metro by T-Mobile at Elverta and Walerga was a good experience. They actually had the phone I wanted, (unlike a few other metro stores).
The employees are knowledgeable. When I got my new phone the setup was quick.
(Though I did have to pay more because I didn't want a new number, I don't understand that policy style from T-mo/Metro on porting.)
And I would have to minus a half star for being signed up for an additional plan service addon without being asked (of which it can be found in the mymetro app usually) , though all phone retailers seem to pull that these days.
Otherwise a very good experience.
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April 2024 by Alan Martinez
Spectacular service reps really know what there talking about. the heavyset guy Hector is great he was in the middle of training someone when he helped me everything went perfect I switched over to metro and the team here they are wonderful ?
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April 2024 by Rojelio Reyes
Such a great experience. Victor helped me and did such a great job getting my new phone. Hector the manager is great he got involved and really helped me get a bang for my buck I love this office and will always be back here!
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March 2024 by New name job
Just got this service very disappointed. My voicemail wont-work and they won't help me. I talked to Hector but he was too busy. Doing something else than helping me.
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March 2024 by Pasha Rusak
TERRIBLE ! Rude staff and VERY unknowledgeable
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February 2024 by James Bendick
Very limited selection of phones
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January 2024 by stacymarie e
These people will rip you off and lie !!!
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January 2024 by Raymundo David F.
I don't know who I was talking to about 1 month ago, but I was told Metro PCS no longer does transaction and other phone service changes at the store and must be done outside store such as via phone call. About 3 weeks later, I visited the Sunrise location for a different reason and the man working there was very helpful. I asked him if this is true and he explained that they still do changes at the store and whoever I was talking to must have been trying to avoid doing some work. Not sure how true any of this is, but it is my experience. In conclusion, I would avoid this store like the plague. Don't do business with liars or apparent crooks.
