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February 2024 by Lincoln Trans
Completely unprofessional customer service, sales rep, Anthony I asked very direct question, and receive very vague answers, we have some business account with them now I’m thinking to cancel everything because this person he don’t care
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January 2024 by Ben pro
Great customer service
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October 2023 by Iurii Liskovskyi
They helped even without knowing my language?
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September 2023 by Maria Benavides
Most T-mobile locations have below average reviews so I was hesitant about having to go in person to get a phone. Thankfully I found this location and had a very pleasant experience overall. Purchasing the phone, activating a plan and transferring my information took way less time that I had anticipated. Staff was courteous and patient answering all of my questions.
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July 2023 by sacmac11
Couldn't really solve my billing issue (not their fault). However, they did offer helpful hints regarding the billing process that I followed to resolve the issue. Now, I use a different, more reliable method.
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July 2023 by Tammi Dehate
Our local T-Mobile closed, so we went to this one. Great customer service ?
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June 2023 by Retrina Tucker
This store is very unprofessional. I arrived here at 9:50 AM. They did not open their doors until 10:02 AM. I literally had to walk to the door with another customer and stand there for a minute for them to unlock the gate and walk away then when I let them know what I came for which was just to get replacement screen protectors for my two iPhone devices, 14 and 13 he proceeded to tell me, that it is against policy to give me both protectors for my phone at the same time and then went on the tell I don’t have replacements on my account which is very untrue. I decided that I was not gonna continue to argue with a young man and then I will just buy the back and go back to the store that I usually go to to receive my services which is on greenback T-Mobile .
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May 2023 by Harrison D Romales
Information being hijack through the store employees I've had nothing but problems here they need to b see shut down
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May 2023 by Romales D Harrison
This is Another Location That needs TO BE INVESTIGATED FOR COPYWRITING INFRINGEMENTS AND OTHER SUCH VIOLATIONS AND CRIMES IMMEDIATELY (((((((NOT CERTIFIED STOLEN DATA ALONG WITH METRO ACROSS THE STRRET SAFE ACROSS THE STREET FROM THIS LOCATION NEED TO
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April 2023 by Christiancf C.
A kid that works here just totally scammed me. I went in to purchase a new phone, before checking out I inquired about the Apple Watches. He realized there was an ongoing promotion for a "Free Apple Watch". Trust me, I know nothing is free but I had heard Apple Watches weren't selling and genuinely believed this young man when he told me the watch was free. I asked repeatedly whether there would be some sort of fee or any payment whatsoever and he assured me there would be none. I get home later and look at the contract and see that things aren't adding up, so I go back into the store before they close and he reassures me again that I will never pay out of pocket. He tells me that t mobile is going to credit me every month for the balance. Okay cool. I get my phone bill this month and it turns out that T-Mobile is only crediting me $8.38 a month while I'm playing $15 a month for 24 months. But that's not it, it also turns out that there's a new line added to my bill for the watch, and when I call T-Mobile customer service they tell me that I am required to pay the line for the full 24 months in order to get the $8.38 credits. Do the math, I'm paying $800 for 24 months for a $279 watch that I can get at target. What kind of scamming is this, you think I'm never going to see my bill????
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January 2023 by Yvonne Leggett
very helpful the guy helping me put on a new screen protector without a single bubble and lots of attention to make sure my screen was clean first
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January 2023 by Denise Thomas
Great service and very helpful staff. We needed a new phone and they helped us make the best decision. The phone works great.
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December 2022 by Toby Anderson
I dropped my phone for the last time and went to T mobile and walked out with all my apps texts contacts installed on my new 5g phone excellent service
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December 2022 by Jennifer G.
I have been here twice in the last year and I have gotten the best service ever. I love this store. The employees are always super nice and very knowledgeable and have fixed my issues both times. I will always come back thank you so much for your help.
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November 2022 by Tinisha Derrico
We loooooved David. We had a terrible experience at another store, and he completely fixed everything that was wrong. I'm sending everyone I know to him!!!11/16/22- David is no longer at this location and my experience was just ok. Nothing exceptional.
