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February 2024 by Ethan S
I hope this review reaches future customers with a note: please approach your rental needs with understanding and flexibility. Moving days are challenging enough without adding unnecessary stress for everyone involved.Chris, the owner, was exceptional in accommodating my last-minute request to switch from a 20’ to a 26’ truck, which turned out to be a lifesaver for my move. It’s crucial to remember, though, that this kind of flexibility may not always be possible due to supply and demand factors. My experience was positive regardless of the circumstances allowing for it to be more smooth.The 26’ truck was perfect—no issues, allowing me to finish my move in one day and return the vehicle the following day. Chris’s assistance was a significant factor in making my moving day much smoother than anticipated.Thanks for aiding in my stress free move. Who can say that?! “Stress-free-move.”Thank ya sir
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February 2024 by Debbie DeLuna
Excellent customer service! Easy pickup and return. Highly recommend!
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November 2023 by Joy German
Let me start by saying moving is a crazy, not easy day for ANYONE!Chris & Rachel were both SUPER HELPFUL & patient with me. They took the time to explain every question I had. They also were very quick with getting my keys and equipment to me. Thank you both for making my move SUPER SMOOTH!-WE APPRECIATE YOU!
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April 2023 by RR
Let me start by saying moving day is very stressful. I reserved a 20 ft truck for pickup at 10:30am today. I arrived early, completed my rental and was charged, then they couldn’t find the keys to the 20 ft truck. At 11, Chris called the store on PFE to see if they had a 20 ft truck available. The other location had one and I wasn’t given an address where to go, just a, “Go left and then right and it’s right there.” I’m very disappointed in my experience with this location and do not recommend. If the other location didn’t have the truck, who knows if we would have even been able to get one. Even WITH a reservation. 1 star.
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January 2023 by Used Burrito
Can’t complain. Reasonable and helpful to me when renting a truck for a move. Quick responses too
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December 2022 by Denise Thomas
They gave great service and was prompt helping us he even backed up the truck for us. I highly Recommend them. They had a good selection as well. Very professional.
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September 2022 by Will
Unfortunately, the rumors are true. It is 1:17 and they close at 2 and the doors are locked. Someone is inside that doesn’t seem to care. Don’t waste your time either thank you for reading my review.
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July 2022 by Victoria Shpak
I really hope the next customers read these before they end up like me! Do not go here! Go to any other U-Haul rental besides this one!!! I opted out of the insurance, which they charged me for anyhow without my permission! I received the emailed receipt with a $25 cleaning charge when there was absolutely nothing to clean up after me! They left the office early conveniently, knowing I had to return the vehicle by 3pm, without any given instructions for what to do if no one was in. After moving everything in my home at 9 and 1/2 months pregnant I then had to wander around trying to figure out what to do with the keys. Luckily a different business employee explained where a Dropbox in between buildings was located. I wonder how they got the mileage and figured out a cleaning fee to add on if they weren't in the office...
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July 2022 by MrFolgorius
Do not rent from this place!!! The owner is extremely rude and will give away your rental if you are even a minute late. He was nothing but disrespectful and rude. There is a different uhaul place just down the PFE road, please go there instead, the people actually want to help you!!!
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July 2022 by Eng.omar Alubaidi
Very bad service… zero experience for business .
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December 2021 by James Lauj
You can never reach anyone, they don't operate on weekends - don't bother.. you have a better chance of putting ur uhaul boxes in San Fran and San Jose, because they'll atleast respond to your calls. - not recommended
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November 2021 by Al Ziegler
Good all around.
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April 2020 by Deborah D.
Worst U-Haul experience ever made a 7am self check reservation and they don't open until 8:30 the place was locked up I called and they said I needed to come in at 8:30 I arrived at 8:30 gates were open but the office was not I called the number on the paper taped to the door no answer a man from the neighboring business called and they answered and said they were 7 minutes away 20 minutes later the guy shows up I rent the truck and make my complaint the guy says we open at 8:30 I don't know how the online reservations work I finally drive off the lot at 9:15 I attempted to drop off my truck at 4pm 1 hour early the office is closed it was supposed to be open until 6 pm, the truck was dirty and I will never use this U-Haul ever again
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January 2020 by Lori Quinzon
Our experience with the young men behind the counter was great. They were very courteous. However the trouble was with the owner. He was rude and overcharged us for tow hitch and adapter. What should have been about $30 according to U-haul website he charged us $60. When I voiced my surprise he made a rude comment about us not coming prepared and that they were doing us a favor by having the additional parts on hand. I have registered a complaint with U-Haul and they have been great. Just rent from someone else.
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August 2019 by Ben
Best U-haul experience I've had, they were quick and the cost was a fraction of my initial expectation!!
