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March 2023 by Farhad Karim
Whenever I need help I called them they never answer ?????
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March 2020 by David Bauer
They didn't want to help me because it was going to be closing time in less than an hour and a half. So I left.
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March 2019 by senn M
This insurance agent has been nothing but useless and I am always having problems with them. I contacted them like 2 months ago to send my my proof of insurance like 5 times. I emailed them called them and left messages and I basically just called right now to cancel them and they finally called me back. Ridiculous. I dnt recommend them all.
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April 2018 by Penny S.
I cannot get through to my Allstate roadside assistance! I had to call a tow and paying over $100.00. Allstate makes me sick right now!!!
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August 2017 by Ana E.
"0" stars if I could!!! Allstate's customer service sucks all around!!! I was assigned to this branch, when I initially signed up for Allstate they were horrible in contacting you in regards to your issues which made me look elsewhere for my services. I canceled my easy pay while shopping for a new insurance carrier in which I was contacted by CSR349-Jennifer she was helpful and I appreciated that she cared about my concern. Thanks to her I stayed with allstate mind you I never canceled my policy I just canceled auto pay because I didn't want to have to pay 2 different insurances if I found a new one. I asked Jennifer if the pricing would remain the same, in which she said yes...now I get a bill that's $100 more bc I canceled easy pay and I tried to re-enroll 3 days prior to my bill being due but I was told I couldn't. This is BULLSHIT!! I called and spoke to a manager who had no manager skills named Ben Velez, in which he basically said there was nothing I could do bc I canceled my easy pay and he's sorry I feel they have the worst customer service! I've had farmers and State Farm and only changed because their prices were higher, but I guess you get what you pay for!! This is the WAL-MART of insurances. Never again! I'd rather pay $100 more a month, but know my issues and concerns are being resolved as the paying customer that I am! If you enjoy headaches and wasting your time on the phone then you've chosen the right company!
