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March 2024 by Rose Caldwell
It is literally impossible to cancel any of the wellness plans. The quality of care is low in my opinion. I am still trying to cancel my plan with this company.
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December 2023 by Vicki Robinson
They take good care of our Dog. He is not afraid to go into this hospital.
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December 2023 by Ruth Mimi
They are subpar at best. There's a lot of incompetencies and a large turnover.
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October 2023 by Josefina Aguilar (CrazyFina)
Absolutely love it! The staff was amazing and they took their time to explain everything to me they treated my dog but the absolute most care I will definitely be going back and recommend it
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October 2023 by Sandra OLeary
Very kind and thoughtful. Cared about my dog
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August 2023 by Lourdes C.
Llegue muy preocupada con mis dos perritos enfermos y nos recibieron muy bien, mil Gracias!!
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June 2023 by Isabel B
Banfield was always great with my 2 dogs. Unfortunately, I had to put my German Shepherd down last year and my chihuahua/jack russel mix just last month.
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June 2023 by Shannon D.
Impeccable customer service and always treats both of my dogs with love and care. They do a great job in following up with appointments and providing immediate care when needed
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May 2023 by Judy K.
Calling for any of your pet's records is basically a BUG inconvenience for them.Heaven forbid I wish to know if my pet is due for vaccines.Diana was no help. Ended up having to call another Banfield as she "couldn't disclose the info from another location". Never had that issue before, even after moving from Vermont to Oakley.
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April 2023 by Dasia Jamerson
Excellent work on my old girl. Was able to see her the next day. Got an free exam and her medication the same day. Very nice doctor and nurse made sure my dog was calm and relaxed. Look forward to working with them again.
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February 2023 by Danielle M.
Very impersonal. I waited in a room for my appt only to find out the Dr was going to call from the back rather than coming to talk to me or examine my pet while I was there. They also try to sell as many services as possible and become quite rude when you decline services that are not necessary.
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February 2023 by Victoria L.
Really disappointed with the staff here. My new puppy had an appointment today for Shots. We walked in and was greeted by Hailey, she offered to sign us up for the wellness plan we already signed up for online.. we informed her that we would like the dogs nails cut and a microchip, she proceeded to say that the dog needs a microchip because he's so cute he would get stolen. (If the dog would get stolen why would the microchip matter at that point?) also not cool speaking that into existence. It's also not comforting when you make a comment like that and take the dog away from the owner. Then we sit down, we are informed that the doctor is on lunch break.. 15 minutes later we ask if she just went on a break? (We had an appointment and was on time) They come get the dog, and we ask the tech to be sure to cut the nails, she informs us of the price and then about 35 min later they bring my dog out, they didn't cut his nails or do the microchip. I ask to see the vet for the report on the dog, she takes the dog back to cut the nails and then about 5 minutes later comes back out, doesn't know the answers to my questions and still no microchip and at that time I'm told the vet doesn't talk to pet owners. We proceed to the front to check out, I'm asked about the wellness plan once again. I remind them that we did this all online prior to coming to the appointment.. at this point Hailey was not helping us but decided to become very unprofessional and stick her nose into our discussion. She stood there with attitude and rolling her eyes, making inappropriate comments and sighing. Save yourself the headache, we won't be coming back to this location. The old staff was great, these ones need a lesson on customer service.
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January 2023 by Samantha M.
I can not say enough amazing things about this location. I have been a client since they opened. At that time, I had my little girl, Minnie. These people treated her absolutely amazing her entire time. They tried everything to help my girl and likely gave me many additional years with her. When it was time to let her cross the rainbow I had the support from everyone and knew my girl was in the best hands possible. Shannon held my hand the entire way and let me ugly cry the for as long as I needed. Now, I have 2 other dogs and a cat that go here. Nash, Cane Corso, and Greta, Bordeaux... and Petri, Sphynx... they just love everyone. My animals are never scared and actually enjoy going to the vet. Everyone is amazing!! Shannon, Courtney, Deanna, Kate, Marissa, Dr Flores, they are literally all the sweetest most caring people!! What I appreciate most with this location, they know when something is outside there capabilities and will refer you to where you should go.
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November 2022 by T L
Really great vet office. I prefer coming to this location over the ones inside the petsmart since it's significantly closer to home and the wait is less. Lines are too long at the petsmart Banfields.Everyone in the office is really great and helpful and they're all excellent at their jobs and customer service.
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October 2022 by Tatiana Laird
Really great vet office. I prefer coming to this location over the ones inside the petsmart since it's significantly closer to home and the wait is less. Lines are too long at the petsmart Banfields.Everyone in the office is really great and helpful and they're all excellent at their jobs and customer service.
