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December 2023 by Joe Nunemaker
I have been driving for 27 years and hasn’t been in an accident. I got hit twice this year and had to take my vehicles in for repair. My neighbor recommended Caliber and they did not disappoint. They repaired both of my vehicles and did an excellent job. Both vehicles were done before the estimated completion data.
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December 2023 by Big Cheetah925
Caliber Collision has truly set the gold standard in collision repair services! From the moment I stepped in, Rosa's warm welcome and guidance made an otherwise stressful situation feel manageable. Bryan's exceptional attention to detail and customer care went beyond my expectations. Not only did he meticulously explain the repair process, but he even went the extra mile by hand-polishing my vehicle while updating me every step of the way. Moreover, the seamless handling of my rental added to the overall fantastic experience. I truly hope to never need their services again due to another accident, but if I do, Caliber Collision is undoubtedly my top choice! Highly recommend their outstanding professionalism and customer-centric approach.
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November 2023 by nicole eason
Caliber Collision is the first business in a longggg time that has provided me with excellent customer service and excellent quality repair service! Their ENTIRE staff provided the same quality service as my care provider Brandon! Brandon was extremely empathetic and communicative the entire process! He made it easy for me and even took my rental back!!!! All I had to do was drive off in my clean, fixed damaged and polished car!!! Thanks Brandon and Caliber Collision you absolutely are second to none!!!!Service: Body & Trim
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November 2023 by Emily A.
These guys really do their best to provide a quality service. Brandon helped me navigate through the inconvenience of a smashed window. The customer service is 10/10, and the time I was without my car was not that long. They over estimated a 4 days repair time, but I really only took one day and they called to keep me updated throughout the entire process! Thanks caliber collision! I appreciate it!
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November 2023 by Oscar R.
I went in to Caliber collision for a quote , it was very fast and very professional , I highly recommend obed and his team , thank you guys , I will definitely be going back !
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October 2023 by Anthony Garcia
Great service, they will do there best to provide the best for your car and repair it back to its best state, highly recommend them, here is a before and after I got hitServices: Painting
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October 2023 by liz G
I took my Ford here to get an estimate and was greeted by the manager Obed who was very friendly and easy to work with. The shop worked quickly and efficiently and made my experience effortless.When I got my car back it looked better than I bought it. And they cleaned the inside!I hope I never get into another car crash but if i do Caliber Collision in Antioch is the place to go.
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October 2023 by April G.
Here's what I appreciate most: the constant communication about where things stood with my car. When I picked up my car it looked like new. But better than that, EVERYONE I talked to there, whether they were my service advisor or not, we very attentive. Even an employee who had walked out the door for lunch said as I was walking in, "someone will be right with you." That should not be a big deal, but it's just so rare now days for people to make each other feel seen, and after an accident you need all the light you can get.
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October 2023 by Yesenia V.
I came into this location after my Nissan was rear ended. The associate I was dealing with was Jose and he was very friendly and explained the estimate thoroughly to me I've had prior experience with other locations but this has been by far the best one! I will be coming back to this location for my service! Thank you Jose !
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October 2023 by Kareem I.
Very poor experience here. The only good thing about my experience is the dark haired woman at the reception desk who would always greet me and offer coffee when I'd come in. Overall, do not come here unless you don't care about how your car looks, only own commuter vehicles, or if you don't have much thought to detail. The technicians are negligent and trash at their job. I got rear ended and had to get my bumper and rear collision bar replaced; very simple repair. I have had to take more than 3 trips back to this place because their quality and attention to detail is garbage. I literally lost money because I wasted so much inconvenient time coming back and forth to this place. Jose was the associate I was dealing with. He's cool and all, but gave me unprofessional excuses I as a customer do not want to hear from a business I'm working with. Like I don't care about your personal problems man, don't bother bringing it up. In the first attempt, the paint job was poor mostly on one side of the bumper, it didn't fit completely in-line, and there was a 1" long chip on the area of it you could see when you open the trunk. I came back, and gave the technicians the benefit of the doubt by saying the quality of the bumper is bad, and they should order me an OEM one. But in reality, I know the tech chipped that piece because that portion was unpainted, signifying it broke after the paint job. Why don't you just speak up and say you messed up? 2nd attempt, the OEM bumper was installed and painted. Jose presented the car to me so clearly lopsided, but obviously, no one really cares. He then took it back in and brought it back out in 10 minutes. I was too fed up to be in the presence of that guy any longer, so I took my keys and left. After I parked down the street a bit, I took a more thorough look AND THE BUMPER IS STILL CLEARLY HAVING POOR FITMENT ISSUES. I reached out to Obed(Maybe misspelled) the GM after going to the Brentwood location to see if they could fix this mess, and no luck. Btw, the GM of Brentwood, David, even noticed an issue with the repair that I did not tell him about. Obed and I played phone tag a few times and I was the last person to leave him a vm and text without a call back. This place sucked.
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September 2023 by Robert M.
I recently took in my 2021 3500 Dodge Dually into Caliber Collision. The left rear fender had been hit. I spoke to Bryan Flores who was my service advisor. He explained the process of the repair and kept me informed every step of the way. I wasn't sure what to expect, but when I did received my truck back, I was extremely happy. The workmanship was impeccable. They did such a beautiful job. The truck was washed and cleaned when they returned it. All I have to say is that I would definitely use them again. Bryan was polite and great to work with.Services: Painting
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September 2023 by Jennifer Freeman
Ms. Dee is amazing and very informative, she kept me posted the entire time thy was repairing my car. If I had any questions she would reply in a very quick and timely matter at all points of the repair I knew what was going on and what was to be done next. Very professional.
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September 2023 by brandon Reynoso
Never been to a body shop before but I am glad I came to caliber Luis was my estimator. He was amazing helped me through my situation that had me very stressed out. I got my car back in the best shape every looks like a brand new car. Very great job and detail. 5 star shop for sure!!!Services: Steering & suspension repair
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September 2023 by shakendra burks
Someone tried still in my car in the shop was recommended to me for repairs. Everyone I came in contact with was very friendly and welcoming. After waiting over 20 hours on a tow truck through my insurance company I asked caliber collisions if they have towing available sure enough they did and I had someone picked up my car within 30 minutes after my phone call. Throughout the process of my car being service I was working with Brandon. He gave me a date that my car would be done and would call me and give me updates in between and I was able to have my car back on the scheduled date.
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August 2023 by Margarita Galvan
Everyone there was great. Bryan was very helpful helped me every step of the way. The best customer service I have ever received. He was straight forward and knew how to tackle any issues. I would recommend using Caliber Collision in Antioch for all your car needs. Got my car fixed in a timely manner washed and detailed the car after. It was a very pleasant experience. Thank you all at Caliber Collision in Antioch!!Service: Steering & suspension repair
