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February 2024 by Elda A
If I can give this place zero stars I would! Horrible customer service!! They will leave you on hold until you hang up! Go to another car rental service! DO NOT GO HERE! Zero stars worst experience ever! I’m so disgusted with the people who work here the lady who works here hates her life she is the one that radiates misery. Don’t bother being nice to this women she will speak to you like your stupid anyways
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February 2024 by genia sutton
Very helpful and polite ? I will be renting my cars from here when I need to from now on
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February 2024 by Mat Silva
The Customer service is horrible, very poor. 1 star is to much for this place. The black women attitude is nasty. You can't ask any question, they aspect you to know your own question. It seems like Hertz hired these women right off the street. Hertz is not a bad rental company but they really need to shut this place down until hiring more respectful, intelligent people. All the other bad reviews on Maps and Yelp is very true.
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February 2024 by Sheila Carraway
Had reservation for a rental car at Hertz. Their instructions tell you to call an hour before and let them know what time to pick you up. I called and was told that the auto body shop would call them once I was check in. Waited almost 30 minutes for a pick up ( took less than 10 minutes to get there). Once I got there, there was no one at the reception desk. Had to wait about 5 minutes before someone came out. She advised that she would be with me after she finished with the customer waiting.When she got to me, she advised that I had to take whatever was available. They had an electric car for an additional 15.00 a day. I didn't want an electric car. She then advised that I could get a gas car for an additional 25.00 a day. I declined and contacted my insurance company to change my rental car to enterprise. While I was on the phone with my insurance company and sharing my experience, the woman behind the desk begin to talk to me to say it took so long because I was far away. She then went on to say " I helped you as soon as I finished the other customer. I explained I wasn't talking to her but she continued saying black people shouldn't come in here complaining about black people. Completely RUDE. I contacted Enterprise and was able to get a gas car for an additional 19.00 a day. There was someone at the reception desk when I walked in and I received excellent service. I will not go back to Hertz as they are over-priced and customer service sucks. Please teach your staff to be polite to customers.
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December 2023 by Lupe A
Usually I do not write reviews but today’s customer service was greatly appreciated. I was assisted by manager dimitri ( unsure if it’s spelled correctly) and I received the best and most efficient customer service. I was in and out in less than 20 minutes. Totally recommend!! Thank you to the helpful manager.Happy Holidays !Regards,Lupe
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September 2023 by Mat S.
WOW! I never gave a bad review before because I know we are not all perfect but this Herts in Antioch CA is just unbelievable! How poor and nasty the black girl was when attending me. The disrespect and smart ass answers she gives are unreal. I couldn't even ask any questions or concerns I had. If I had checked out the reviews before I would of had a change of plans. All these other negative reviews, I'm sure it's very true. Herts needs to do something about this. It's crazy how Hertz made her manger. This is bad for business Herts!I guess you guys didn't have a choice.
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August 2023 by Ida M.
If I could give 0 starts I would, this is the most trash location I've ever been to. Not only were the staff rude and unhelpful, they hung up on us when we asked for support and treated us so poorly. I hope she gets fired for this and we will be reaching out to the manager to get that done. Do NOT go here. This is a joke of a place with the most disrespectful workers I've come by.TRASH THREATENED US WHEN WE WENT BACK. DO NOT TALK TO EITHER WOMEN THERE. They lied about the manager being gone yet... she pulled up 3 min later. Called me a bitch and said fuck me and my mom.JOKE OF A HUMAN BEING. Don't ever waste your time. Getting her fired.
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August 2023 by Ms T.
Ok so I'm gonna start with this. I rent cars often due selling my car during Covid and Tamara is ALWAYS there and she ALWAYS helps me but today was above and beyond. I feel like this is my Hertz and you can't tell me nothing about it. I appreciate the care and consideration for my wedding and the conversation
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July 2023 by Pretty Y.
I'll be reaching out to corporate, better business bureau. There should be no reason why this place is operating. The disrespect is beyond anything. PLEASE AVOID THIS POACE, DONT COME HERE !!!!! I don't know who made that girl manager but she should be fired right along everyone that works there. Idk if their on drugs and/or it's a mixture of drugs and I don't give a fuck attitude ect. This place needs to shut down and rebrand.
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July 2023 by Jessica B.
Im outraged!! if I could give this place zero stars I would!!! The manager had the audacity to call n tell me she's charging me a fee because the car smells of smoke!!! How tf I DONT EVEN SMOKE NOR DO I ALLOW PEOPLE TO SMOKE IN ANY CAR I HAVE!! No smoking is even allowed IN MY HOUSE!!!!! I will be disputing this and I will NOT be doing business with this office!! The manager very unprofessional, gave me a lot of attitude, very rude and lack customer service skills!! the very moment I stepped foot in the door she was not welcoming at all! Attitude very stink and she had a very negative aura about herself!!! In fact all the employees looked as if they were high and they smoked!!! Not to mention The guy who I gave the keys to smokes at least two packs a day!!! You got to be kidding me Maybe he should be charged a fee since he was the last one in the car!! Ian very upset my services were not met plus the car was dirty and a light indicator came on alarming tht Maintenance is needed on the car. I had to clean the car myself before driving!! dust. Dirt n grime everywhere The car was so filthy!! With tht said I will not be paying for something I absolutely did not do and I do not recommend this office to do business with in the future!!
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June 2023 by Nicole J.
Horrible service . The lady that helped me had a nasty attitude . Anytime I would ask her a question she had a smart ass response as if I should've already knew the answer . The manager was working right next to her and never corrected her or tried to intervene. I would not recommend this place to anyone.
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June 2023 by Dawn M.
Can I just give this zero stars!? This is the worst rental place Ive ever been. Poor customer service. -100, negative 100!. This lady behind the counter just has the worst kind of attitude. I will never go back to this place. She turned off the lights while talking to a friend loudly on the phone just to let me know that they are closing soon. She talks to me without even looking at me. Where do they get those kinds of workers!?! They should not be working at car rentals if they dont have any idea about customer service. They should work in storage where they don't need to interact with clients. Poor poor poor service. Hertz, this lady will bring down your business in this location.
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May 2023 by Danny Up503
This location has the most unprofessional costumer service. We arrived to pick up the vehicle before 4:30. This lady at the front had an attitude from the beginning, I had to pay the $200 deposit that they require. Since they only accept credit she only allowed me to try with one of my cards. She refused to let me use a different method of credit. I asked for her name and speak with a supervisor and she just told me to leave if not she’s going to call the police. She threatened and “PROMISED” me to send someone to hurt me. I had to make a report with the police because she was very aggressive. I didn’t add every detail that happened but I could not believe it. Very unsatisfied with the service.
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April 2023 by Roger Vicente
Hertz should give a better training to the persons who works at the front desk they’re so rude
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February 2023 by Ben Tappeiner
Great friendly service, extremely helpful and efficient. Will be my go-to rental location going forward. Special shout out to Ahjane and Tamara!
