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May 2023 by Jay Beverly
Every time I go to Hibbett it’s a pleasant experience
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April 2023 by C Permenter
One shipment was for USED tennis shoes. Another shipment was for Navy/white pants and received Inked/White….returning both!
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April 2023 by Steven Cadena
I ordered a pair of Jordans to be delivered because they were out of stock of my size. They never came after an unusual wait and I never saw a notification of status. I kept my receipt and was able to look up the status using my order number to find out that the item was never back in stock and unfulfillable. Refund was available by visiting store of original purchase. It was a little inconvenience living somewhat but not super close to that location. I came on a weekend to get refund but could not because purchase was past 60 days. Customer service was closed and staff couldn’t get refund the process on the system. I was upset but tried not to be pushy, giving benefit of the doubt for them trying to do their job the best way they knew how. I had to call customer service the following weekday, which was thankfully easy and was able to get a clearance for store refund. I called store to verify things would be fine as I didn’t want to waste gas money. Things worked out fine when I returned to get my refund. Staff was nice. My main issue was the inconvenience and system issues. I’m not sure if my unusual specific situation stumped people. But I’m glad my issue was resolved. I’ve had other good experiences and would continue business.
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March 2023 by Jaron Bardell
You ain’t hitting no raffles here if they do got shoes they back door also customer service is bad from time to time you go into this mall sheikhs is the better option if they’re still there lol
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February 2023 by Janaya Plummer
Friendly employees, good selection of shoes, and very good sales!
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October 2022 by Jen C
I’ve always liked the store Hibbett always had good stuff and friendly staff in every store that I've shopped at everybody has been so nice always had a great experience except for this location in Somersville Towne Center Antioch CA. Today I was hoping to find a new pair of shoes but instead, I witness a gross and mean act and In a way somewhat racist. When I got to the store there was a customer of Hispanic descent she was looking around for help I see about 5 of the staff just standing around soon after she was approached by one of the staff but instead of being asked how may I help you or some of the sort the worker told her what are you looking at? with so much attitude that I thought it was uncalled for the lady had a shocked look on her face, she didn’t know why the attitude she just wanted to exchange her shoes for a bigger size and so she tried to explain in her broken English but instead of helping the staff just laughed all of them! they laughed at the way she spoke, they laughed at the effort she made to communicate with them and to me that was racist. I feel so ashamed for just being a bystander and not speaking up and helping the customer I was also shocked myself and didn’t know what to say or do but just walk out. but if you are being paid to work and that job is to help every paying customer and was the attitude and all the laughing necessary? Truly disappointed in this location and will no longer take my business to this store.
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September 2022 by Rei Lex B (MandoRei)
Awesome selection and friendly staff. Little man got some shoes since I got his sister some shoes. Definitely shopping here again.
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August 2022 by Rei Lai B (MandoRei86)
Awesome selection and friendly staff. Little man got some shoes since I got his sister some shoes. Definitely shopping here again.
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April 2022 by Jesus Rodriguez
I went in for the first time ever and shortly after entering the store, Melvin, a store associate, inquired if I needed assistance immediately. Melvin showed that he’s personable and friendly as I asked him if he could help me pick out some shoes that me and my girl could match. He pointed some kicks out and I was able to find some really sought after shoes for my lady the bred toe aj ones. I really liked my choice of kicks as well. It was all possible because of Melvin. Thanks. I look forward to coming back and finding some new merch.
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September 2021 by Luis Enrique Mercado Plascencia
(Translated by Google) Excellent prices ?(Original)Excelentes precios ?
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June 2020 by Nitin Sahdev
I placed an order online. And it was the worst experience ever . I ordered 4 things none of them was right. 1 had security tag attached that i couldnt take off had to return cz there is no hibber store in my area. . 2 it said delivered . But never came . I called and they said oh yea we messed up the order . And another pants they just canceled . When i called they said its out of stock. When its still available. Worst experience ever . 0017306669598 is my order number if you wanna chek.
