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November 2023 by Randy B.
I've been a member for over 20 years. I've had surgery, physical therapy and just regular visits during that time.Dr. Paje, Dr Cox, the physical therapy department, Dr Kinkily, the surgery department and many,many more have proven to be caring, helpful staff. I highly recommend kaiser as a medical provider.
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November 2023 by Dave S.
The Kaiser hospital has always given us good care. as we grow older, we spend more time there, and I have seen many improvements over the years.
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November 2023 by Virgil E.
My arm has been increasing in pain for months lost feeling and use of my right arm went in to the emergency and they had the nerve to say it was a sprain and refused to do an MRI or give me any treatment I am going to take my money and go somewhere else I'm done with Kaiser they don't care about there patients I filed 2 complaints and they don't even respond
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August 2023 by Jay M.
You gotta love that someone from Diablo/Delta Fair Kaiser had a nice laugh with the problem people there and took the time send a generic reply instead of fixing the problem. But please continue. You must realize that 90% of your census there is older than 65 and the other 10% are too lazy to drive to Sand Creek. Not a great business strategy.
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August 2023 by Zekria R.
I am deeply disappointed by the level of service provided by Kaiser, and I feel that their approach demonstrates a significant lack of consideration for their patients. Our monthly health insurance payment of $2000 has left us with high expectations, but unfortunately, the reality has been far from satisfactory, particularly in the matter of handling essential forms.Our attempt to communicate with Kaiser over the past 45 days has been met with challenges as we sought assistance in completing vital forms. These forms are integral to securing protective supervision for a patient with a severe intellectual disability under a federal program. Despite our clear explanations and detailed instructions, the process has been plagued by delays and errors.After weeks of correspondence, we eventually received one of the three required forms. However, this triumph was short-lived, as we discovered that the form was only partially filled out and contained inaccurate information. The discrepancies in the primary care physician's evaluation raised concerns about the medical accuracy and expertise demonstrated by Kaiser's professionals.The forms we provided were carefully tailored to the patient's unique needs, as mandated by our legal counsel. We ensured that all necessary details were included, going above and beyond to facilitate a seamless process. Unfortunately, this extra effort did not yield the expected results.In response to our mounting frustration, we lodged a formal complaint with Kaiser, hoping for a timely resolution. However, the promise of attention within the next 30 days seems inadequate given the urgency of the situation. As I compose this review, we are still without the completed forms, which only adds to our sense of concern and unease.Pardon the sarcasm, but if you're a glutton for punishment and enjoy flushing your hard-earned money down the drain, Kaiser is your dream destination. But if you have even an ounce of self-respect and value your sanity, run in the opposite direction. Kaiser's "service" is a sick joke that's not worth a single star.
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August 2023 by Mariam J.
EUGENIE FRANCES COMO MD is one the worse ER doctor at Walnut Creek Kaiser She came to my room rushed in and out Diagnosed me completely wrong she put me on antibiotics she said I think you may need this medication and told me go home you are will be fine I had very bad stomach pain plus I wasn't able to breath . She was very disrespectful rude .. after I went to ucsf they found out I was not in need of antibiotics & other medications. She can kill people Her license needs to be taken !!
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July 2023 by RANDY BECK
Fast & easy to get my prescriptions.
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July 2023 by Steve D.
It's July 2023, and the screening restrictions for Covid-19 are over. You can wear a mask if you want, but it's optional. Lobby closes at 930pm. Once again, I find security to be very helpful in directing visitors. It seems like the hospital has a simple layout, but I still run into people lost in the complex.
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May 2023 by Greg A.
I recently had the privilege of witnessing the exceptional care provided by Kaiser Hospital in Antioch, California, and I cannot express how grateful and blessed my family and I are to have such a remarkable healthcare facility in the Bay Area. From the moment my daughter arrived to give birth to my second grandson, we were met with an elite team of doctors and skilled nurses who truly exceeded our expectations.The level of professionalism and dedication exhibited by the staff at Kaiser Hospital is truly commendable. Throughout our entire stay, they demonstrated unwavering loyalty to their patients and consistently went above and beyond to ensure the highest quality of care. Their expertise and genuine compassion for their work were evident in every interaction we had with them.The doctors at Kaiser Hospital proved to be highly knowledgeable, experienced, and attentive. They provided clear explanations, took the time to answer all of our questions, and made sure we were comfortable and well-informed throughout the entire birthing process. Their expertise and confidence gave us peace of mind, knowing that we were in capable hands.Equally deserving of recognition are the skilled nurses who tirelessly cared for us. They were always there when we needed them, offering support, comfort, and guidance. Their kindness and empathy created a warm and nurturing environment, which played a significant role in our overall experience. It is evident that these healthcare professionals are not just doing a job but are driven by a genuine passion to make a positive impact on the lives of their patients.Beyond the exceptional medical care, the Kaiser Hospital in Antioch, California stands out as a beautiful facility. The well-maintained and modern infrastructure create a calming atmosphere, which further contributes to the overall positive experience for patients and their families.In conclusion, I cannot thank the team at Kaiser Hospital enough for their dedication, professionalism, and the blessings they have brought to our lives. Our experience exceeded all expectations, and we feel incredibly fortunate to have received such outstanding care. The doctors and nurses at Kaiser Hospital in Antioch, California deserve the highest recognition for their unwavering commitment to excellence. I would wholeheartedly recommend this hospital to anyone seeking top-quality healthcare in the Bay Area.
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March 2023 by Suzukihs
It is the worst and most pharmacy. I waited for an hour for the medicine and everyone who came before and after me took their medicine and left and I warned twice and no one took responsibility and one of them answered that their condition must have been an emergency! For an hour, everyone who came before and after me, was it an emergency? A bunch of them were moving boxes behind the cash register instead of preparing the medicines and two cashiers were talking. And the board was empty of names. They are very careless and irresponsible. I waited for an hour with back pain.
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January 2023 by Wes Michelle Smith
Always has a long line wrapped around the building have to wait 30+ mins after long day at work! Most techs are ridiculously rude unprofessional and Immature. None of them want to do their job!! It’s so gross! Sorry for description with ethnicity but nobody has their badge facing outward and pharmacists don’t show/wear any identification! The Asian man and Caucasian woman are good techs and the female pharmacist is absolutely terrible!!!
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January 2023 by Rebecca H.
Went back for hernia surgery and I remain impressed. From admitting clerk to every staff member, nurses, PA, CRNA, surgeon and anesthesiologist, they were kind, helpful, efficient. I felt totally safe and well cared for. Healing at home now, went home same day, and doing fine. Thanks team AMC!
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December 2022 by David Greditzer
Kaiser runs a tight ship. It is occasionally plagued by the attitude of the 20 somethings who put their ego and feelings ahead of being good customer facing employees.
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December 2022 by Heidi Mettier
Kaiser in Antioch and in Modesto, top notch! Service is quick and pleasant!
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December 2022 by Marisol Orozco
You literally have to make a line again to get your medication while my sister is in pain bad customer service ??
