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October 2023 by Julie V.
I want to thank the ladies at this Leslie's store. They are always very helpful and knowledgeable. I am a do it yourself person and they listened to my issues and solved two of my problems in the last month. My pool has never looked better thanks to their advise and help. Thanks again!John and Julie V.
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July 2023 by devilsoulja14
Worst customer service no accountability no guidance and I think these people that work here are just racist. Let me explain I literally stood in front of the cash register to get checked out and they just stare at you and not say a word, but once a white person walks in they are greeted and ask if they need help where’s my greeting and on top of that I’m literally waiting 10-15 mins after I asked several times if I can get checked out and they say they have to Check something in the back few minutes later they come back and say whos next like I haven’t been standing there as they ask the other people who are white if they are ready like they don’t know I haven’t asked and just standing there with my items in my hand. This isn’t just one incident this is every time I come here I thought at first nah they are just busy nope but when my wife goes in she’s white in and out greetings and happy smiles.
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July 2023 by Chris Sampson
The manager, Arielle, was very helpful both on the phone and in person. She solved my pool sweep issue. Just what I needed as a "rookie pool owner" . Thanks
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May 2023 by Dylan U.
Hired Lesslies pool supplies service dept. to install new pump. The tech missed the 4 hr prelim apt. By 3 hrs and cancelled the first install apt. Failed to install grounding wire to bonding lug of the pump and shorted power that he landed on drive, leaving me with a nice jolt of electricity when I went to program pump. Worst service I have ever recieved
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October 2022 by Steve -
Poor Customer Service and Rude to customers!!The recent store manager is like a high school girl, no experience with customer service and rude! -Has no business acumen !! I will protest this store!
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September 2022 by Neal M.
The lady's are very nice and took are coupon! Also lots of stuff to pick out They know their stuff Thx y'all
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September 2022 by Melissa V.
The staff here are super friendly and knowledgeable for all pool needs...I just moved here and feel like I have been to Leslie's more than any other store, each time I'm helped quickly and with a smile. Thank you staff for everything! This is by far the best Leslie's pool supply I have ever been to
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September 2022 by Frank Z.
These people were super friendly and helpful! Needed some advice and they pointed in the right direction. Provided names and numbers for a couple contractors as needed. Had everything I needed and provided some great incite and advice! Thanks All
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August 2022 by Keith Hutton
This location literally has the worst customer service and could careless about their impact on the customers. They have zero ability to manage time to make an impact where it matters. I would rather order off line before stepping foot in such an under class business. The absolute worst people in our society, the location should close the doors fire every employee and try again.
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August 2022 by flora n
My pool vacuum was not working. Nichole at Leslie's was very nice. She said she will look at it in the next day or two and fix it. After a week and several visits she said it was fixed and after I paid $120 it was given back to me. Now it worked a little bit better but it was not fixed. I learned that Nichole has just learned how to fix things there and is learning as she goes. I also learned that this is not her primary responsibility. So when she has time from everything else, she works on vacuums. So customer's vacuums just pile up and she will get to them when she gets to them. But she gives you a good promise of she looking at them in a day or two but in reality, you should expect a week or two. After you get it back, it will probably not work right because she is just learning. So then expect to take it back and wait another week or two. Because they put you back at the end of the line. You will end up with a summer without a pool vacuum if you take your vacuum to Leslies to get fixed. That is what happened to me. But remember, Nichole is really nice. The manager there also does not care a bit. Save your time and go somewhere else.
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July 2022 by Michael F
Happy the store is there.Very important store for those that have swimming pools
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July 2022 by Randy Pope
Friendly and always have what I need. Free water tests.
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June 2022 by Mareesa Hoglund
Most unhelpful staff. Literally couldn’t be more unhelpful if they tried. Needed a cap, simple, anywhere else we have shopped would order if they didn’t have it in stock or generally sell, lady didn’t even look at what we had or needed said “no don’t have that try somewhere else” even asked her if she could look what we were talking about and she laughed and said no they don’t order anything. Sarcastically saying “have a nice day” as we left. Will never go back and suggest you don’t waste your time.
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June 2022 by Joe FINK
Don’t ever get your pool water tested here go to the one in Pittsburgh. I was about to drain my pool because my TDS were so high my hard water was high Plus my Phosphates were out of control. Turns out there is nothing wrong with my water except my phosphates were a little high. So I was about to drain my pool because the one in Brentwood or Antioch I guess it is on the lone tree never calibrates the machine!!! They just try to sell you stuff you don’t need!!
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May 2022 by Joe F.
I normally go to the Pittsburgh's Leslie's supply but was out in Brentwood in early May and decided to go to the one on lone tree Way. All of a sudden my pool water the hardness is in the 800s my TDS is at 4000. On top of that my pH has been high last few times I went out there it was having a hard time getting it under control. So it's getting ready to drain my pool like they suggested and I thought you know I'm going to go to the Pittsburgh Leslie's supply and have them tested. Turns out my pool water was 70% only thing that was higher of my phosphates a little bit and I almost drain my pool because the Leslie's's on Brentwood doesn't calibrate the machine. Never use the Leslie's supply in Brentwood they're horrible also want to do is sell your stuff When there's nothing wrong with your pool water!!!