June 2022 by Ina S.
I got a Groupon for my husband to try cryotherapy out as a present for his birthday last year and it was about to expire in November 2021. So I tried to reach out through e-mail and it took a couple of days before I was able to get an answer. As we exchanged e-mails to set up an appointment I thought I had already set up a date and time since I didn't get a response back after my last e-mail. So I take my husband on the day and time that i thought was scheduled. But when we got there it looked like the shop was closed. Luckily we saw that someone was there and it happened to be Carlita and we talked about what happened and the miscommunication. I understand that there were some serious family stuff going on and she was very nice about setting up another date and time for the cryotherapy and massage. She was also very nice and told us not to worry about the Groupon that was about to expire. Unfortunately, my husband who's in the military, couldn't make it to the booked appointment so we had to cancel and tried to figure out another time that he could come because he got really busy at work. But then it was really difficult to set up an appointment and we were also very confused at how it worked. We didn't realize that the cryotherapy and the massage were 2 totally different appointments. We thought that once you book for the cryotherapy then you would get the massage right after. I kept trying to reach out and send e-mails again and text messages but it took awhile again to get any response. After trying for a long time e-mailing and leaving messages through their website I thought I should try to e-mail the confirmation e-mail. After months of trying I was able to reach out mid February to Ms. Robinson, who does the cryotherapy and set up an appointment with her within a couple of days. My husband thought it was a cool experience and liked it. But I was shocked when he came back home so quickly. He has told me that it was only the cryotherapy at that time and that we had to set up a different appointment for the massage. So I tried and tried again to send messages on their website and couldn't get a hold of anyone. Tried to e-mail Ms. Robinson to ask who and how we can set up an appointment and she responded within reasonable time. But after that we still haven't been able to get my husband's massage.Honestly, I think it's an awesome business and Carlita is so sweet, nice, and accommodating. Ms. Robinson was also quick at responding back. But it would be nice if there's a better way for people to reach out to the business and easily make appointments and schedules. I had a very difficult time trying to figure out who I'm suppose to contact. Also no one responds to the messages that I left through the website. It's one of those pages where you can leave your name, e-mail, I think your phone number, and your message. Luckily, I already got an e-mail before from the previous appointment. But even then I wasn't sure if I could send a message back to that e-mail. For other people who only has the website and didn't get a chance to run into Carlita like us, it would be very hard to set up an appointment. Still kinda sad that it took so long just to get the cryotherapy done and the massage was supposed to be a different appointment. I was looking forward to my husband getting his well deserved massage but he never got it. :(3 stars for how nice And accommodating Carlita and Ms. Robinson and that my husband thought that the cryotherapy session was cool. But I cannot add anymore to my rating because it was so hard to reach out and get in contact with someone and my husband never got his massage.
