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February 2024 by Sarita H.
I recently had to switch Pharmacy due to them never having my son prescription. Always saying we don't have it in stock, after they call or text you to let you know it's ready.
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February 2024 by Frihoel
Came to shop here only for security to be following my sister and I the whole time. It’s just an uncomfortable feeling to have someone watch everything u do. I’m just trying to BUY some snacks
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January 2024 by K Woo
Very messy store with exceptionally empty shelves.
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January 2024 by Don A.
lol. well in a sea of one star reviews here, i gotta be a bit of a contrarian! I needed one of those 8X10 Canvas prints of a important photo I have, I had ordered one from a online company and after waiting 2 weeks for it to be delivered I gave up. I placed a online order from this Walgreens Friday night, it was ready Saturday morning at 9:30am, recovering from a broken leg with rain soaked street, i did the "curbside pick up" lady was out with the item in less than 3 minutes. Canvas print quality was excellent and will be mailed off to a friend in Japan Monday morning. no complaints by me.
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December 2023 by Malisa M.
By far the worst pharmacy always taking forever to fill Rx then when I come to pick up Rx it's flippin closed when it's suppose to open at 8am no answers the phone calls just bs all the way around 0 Stars
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November 2023 by Ronda H.
I wouldn't have given you one star except I had to because it wasn't an option. So.. your doctor faxes in your prescription a life-saving medicine I might add. The next morning you call twice to see if your prescription is ready. On the second phone call you are told one hour. So an hour and a half later you head over to Walgreens. You get to the window and the person tell you that your prescription is not ready, but it will be ready in 15 minutes. so you come back a half hour later and guess what they are out of your medication. Two days before Thanksgiving and you have to call and get it authorized through your doctor. I transferred to a different pharmacy and luckily it all worked out for me today only because my doctors office is amazing. I will never ever step foot in another Walgreens store as long as I live. And that's my review.
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November 2023 by Debra Johnson
My grandson who is 2 weeks old had a prescription faxed on Monday Nov 11,2023 @1:41pm. We called @ 4:30pm as to status of the medication. It was verified that you were in possession of the prescription. We expressed the urgent need for the meds to be ready asap which the tech says it would be ready Nov 12, 2023 after 2pm! This was unacceptable!!! We expressed the need asap, she the tech stated she would expedite the prescription and it will be ready in 90mins. I verified this means around 6:00pm. We called back at 6pm and the prescription had Not been filled!! The pharmacist I spoke with Andrew was very helpful and made sure the prescription was filled and ready for door dash delivery first thing Tuesday Nov 12, 2023. Well it's 3:00 pm 11/12/23 and the person I spoke with with a very thick accent states the med is there and door dash hasn't arrived to pick up to deliver. I could not get a clear response if door dash had been informed there were deliveries there. We have a 2 week old baby in a really uncomfortable way crying and only Andrew seemed to understand. I.am unable to physically get this medication ourselves but it should not take multiple calls to do what's right. Your company's only bright spit is Andrew.
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November 2023 by Michelle Ben
I’ve given so much thought about a review towards this place because I don’t really like to complain or to even make a big deal of events that are not life threatening. However, I’ve never experienced such poor customer service nor seen such a dysfunctional pharmacy. And it’s concerning….I recently moved to Antioch (a little over 2 years) and I’ve used Walgreens my whole life. So when I saw the pharmacy near by my house it made sense this will be my pharmacy of choice, in the past 2 years I’ve encountered really concerning practices from the pharmacy crew specifically; such as:- wrong medication release. (Labeled as what was prescribed to me and receiving something else..)- receiving someone else’s medication with their name and personal info.- being asked to come back in 30 minutes after waiting inline (indoor and outdoor) for over an hour, returning and the pharmacy is closed due to lunch hours. - this one blows my mind.. why would tell me to return in 30 minutes if you know you’ll be on lunch? Anyways.. coming back to wait another 30-40 minutes.- receiving calls that my prescription is ready for pickup, showing up and being told otherwise. Then not receiving it for another 1-2 days.- receiving a call that my prescription is ready for pick up, showing up and then, they tell me the medication requested is not available here and I have to call a different location to see if they can fulfill.And, not mentioning other issues I’ve seen customers dealing with as I am waiting my turn in line. The list goes on.I am unaware of who runs this place, respectfully they need to do better or shut it down? Either way, changing my pharmacy moving forward to solve my problem and hope this review helps others share their experiences, new customers know what they may encounter and reaches audiences that help this place.Cheers!
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November 2023 by Ronda Husereau
This is the worst pharmacy I have ever been to. I have to call numerous times to get a prescription filled. It’s ridiculous. Just insane.
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September 2023 by Susie
This pharmacy is seriously understaffed. I had to wait so long for my prescription pickup. Had a very frustrating experience.
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July 2023 by Shirl Shepherd
They are terrible when you need your medic isine rr
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May 2023 by sarah fernando
The pharmacy sent a text message to pick up my meds as they are ready but when i went to drive thru window the pharmacist who answered said its not ready and wait time 1/2 hr. When i showed her the text message she denied it. She argued and was rude. She made me wait in hot sun and glare while attending to other customers who came after me!!!I have NEVER experienced such insolence and poor customer cate service! VERY DISAPPOINTED AND HURT!!!???
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April 2023 by Mercedes A.
This place can never get things right! I don't understand how complicated this place makes things. Staff is slow and clueless. I would give this place negative stars if I could.
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April 2023 by Angelina H.
If I could I'd give 0 Don't get ur prescriptions sent here !! Never order medications here as I had to go three different times for my mother in laws brother who only speaks Spanish as they didn't give him what he needed and didn't properly communicate to him what was missing and disregarded medications the doctor put in and told him that's all was ordered when it wasn't. Another time the most recent visit I went from my mother in laws son and they only gave him one of his prescriptions I then called to figure out what happened and they said the reason they didn't give them the rest was because they didn't ask although the pharmacist told them that was the only prescription ordered. So I then re-ordered it over the phone for the next day as they said insurance didn't cover one of the prescriptions although his uncle has the same prescription and insurance and it was covered. They refused to figure out what alternative was covered. We went ahead and placed it anyways and when she went to pick up today they said they couldn't give it to her because the doctor didn't write how many times he needed TO USE A GLUCOSE METER I mean it's common sense but she did tell us in person and gave us paperwork and I have never heard of that before nor did they tell me over the phone when I placed the order as I would of contacted the doctor the day before or went myself with the paperwork. It's a waste of time, they don't due their job properly and you'll probably have to go several times before you're able to actually get ur medications and they refuse to communicate properly to people who speak Spanish and disregard prescriptions put in by the doctor and tell you that only of the prescriptions was ordered but when you call they say otherwise.
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April 2023 by JD Diaz
Worse Walgreens I have deal with regarding Pharmacy, they never have prescriptions ready on time and they never pick up the calls in a timely manner. Management should be ashamed of there performance.
