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January 2024 by Ursula Lal
I went to Wells Fargo this afternoon & waited 20 minutes in line to make one deposit. Maria Rivas was the Teller who claims to be Operation Manager that tried making my deposit stated that i had incorrect Account. I been depositing every month for 10 years to same account with no issues. I went back home to confirm if there was an error, so my husband said he same issue last month with her too & he went back to branch to make deposit. Viktor made the deposit with no issues. Maria Rivas needs customer service training & i felt that she was bias in dealing with me
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December 2023 by Jill R.
gerardo sanchez handyman business was the best decision i could have ever made! he did such a great job replacing our water heater & went above & beyond expectations. thank you gerardo, you'll be hearing from us again for the other things we need done in our home.
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September 2023 by Erik H
Not enough tellers on a Friday afternoon (2).
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May 2023 by Amy S.
I may just be lucky but I've only have great experience inside this bank. The security guard at the door is friendly and greets me with a smile while holding the front door as I enter. And the tellers are very helpful with scheduling appointments to meet with the bankers, even though you can also do that online. They interact very patiently with their banking guests, who can sometimes be irritated to find out an appointment is required. Generally their appointments run on-time, but sometimes the line for the window tellers does get pretty long. The parking lot often has people milling around or sleeping or selling things, but I still feel safe when I come here thanks to the attentive gentleman at the front door.
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March 2023 by Susan Gonzales
Brandon Cedeno the personal banker at this location was extremely helpful with such amazing customer service !’ You went way and above the call of duty today it was a very stressful situation that you were able to fix for us ,, so much appreciation for your hard work ! Thank you so much ! This bank is a better place with employees like you sir !!!
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March 2023 by Denise S.
I'm a business owner and my husband made a deposit for me. I know what I counted and knew how much we were putting in. When my husband came back he told me that I was $10 short. I looked at the receipt and told him there more more then 4 ones to be deposited. He went back to bank and the manager on duty told the teller to count his drawer which of course balances. (Why would you have the person in question count his own drawer when manager should be counting it). Anyway was told they would count it and get back to us one way or the other. Still no word from them. I don't know how counting my Monday from last night and going into the bank in the morning, $10 disappeared? Needless to say, I think the teller pocketed the cash and the manager didn't follow through. So I'm $10 short in my books. I made sure to look everywhere thinking maybe I payed it down somewhere but I know for fact it was in the deposit bag and locked for the morning deposit. Watch out for those tellers. They have sly of hands. It may only be $10 but it's our hard earned money and to have it disappear and they band doesn't do anything about it, im very furious. I know people make mistakes but there is no way from last night to this morning the $10 walked away on its own. Warning, watch those tellers like a hawk!
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January 2023 by Evan A.
Wells Fargo has obviously forgotten about customer service. They started closing branches, and making everyone stand in line. Currently standing in line here for 40 minutes. Only to make it up to the teller to find out that they can't help me since the machine that prints cashiers checks is down
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July 2022 by Rickie Curcio
I've been a customer for years and they've always taken good care of me.
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June 2022 by Mirwais Ghaus
There is 9 teller windows, 7 is closed only 2 tellers are trying to help 20 people in line.
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April 2022 by shannon h.
I'd give less stars if I could. I have been banking with Wells Fargo since 1996. I recently went to this branch so make some changes to my accounts. I met with the banker Ismael to discuss the changes and the whole experience was awful. He was very condescending, rude, and unhelpful to say the least. The only option he gave me at that point was so close my accounts. His attitude mixed with not being able to make the changes on my account that I needed, made it so that once I got home I started the process of closing the three accounts I had. As of today they are officially closed and I will never bank with this company every again. Save yourself the trouble and switch banks now!
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March 2022 by Naweed Panah
I don’t know how they hire him as position of dr in the clinic because he did my knee surgery I have pcl problem in my knee though my knee become not well but it’s getting worser day by day I feel pain in my knee during walking sitting sleeping and it’s loosing and shaking no result for my knee I don’t know to whom I complain
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February 2022 by Mohannad Ali
Very bad service no one here to help the worst wells Fargo branch
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February 2022 by Abdul Hakimi
I had the worst experience at this place I never got any help .
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August 2021 by Lovely K.
My daughter and I scheduled an appointment with a banker in order to discuss starting/building credit and financial options for first time car buyers. My daughter recently turned 18, she's banked with Wells Fargo for a couple of years since she begin working. We met with Ismeal C. Ambriz, personal banker/1506029 at the Antioch office. He was anything but "personal," probably the worst customer service I've received in a long time. He NEVER make eye contact, picked his nails, literally displayed his disinterested in any of our questions by sitting his head on his hand as I spoke, and seemed unknowledgeable in our questions regarding building or establishing credit. Our entire conversation lasted 6 minutes, once I picked up on his lack of service and skills, we promptly exited. Next stop, Travis Credit Union. I'm happy to take our business elsewhere.
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April 2021 by Mary Wilson
Was only there helping my friend
