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January 2024 by Angel Galvan
Good service personal
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November 2023 by Ray H
Terrible customer service, slow and won’t open more windows. Expect 1/2 waiting in line
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October 2023 by Jemellee S.
This location is always busy! There's always a line. It's hit or miss, sometimes the lines move fast sometimes it doesn't. It just depends on what kind of transaction people are doing and the number of tellers working. They have improved since the pandemic though. Still need much improvement. My recent experience was not very good. A representative called me to make an appointment about a CD and I decided to take him up it on the offer. I went to the appointment, showed up 10 minutes early, and he was still with his previous customer which is fine. Until it was my turn. I waited for 15 mins. He didn't even come and acknowledge me or say how much longer he'll be. So, I told the manager and he was not helpful either. Anyway, in the future, if you're going to call someone in, to sell you products or what not, you should take the time to acknowledge your customers. So they don't leave. I been with Wells Fargo for more than 20 years, I think they can do better. By the way I choose to stay with the bank because I like the on line service, just the experience at the local branch needs improvement.
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September 2023 by Valerie Oh
My bank teller today, Kimberly, displayed excellent customer service during my transaction and made me feel super welcomed!
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July 2023 by Jemellee Manaoat
Always busy! There’s always a line. It’s hit or miss, sometimes the lines move fast sometimes it doesn’t. It just depends on what kind of transaction people are doing. They have improved since the pandemic.
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June 2023 by Steven R.
THIS BANK BLOWS! Long lines all the time. Platform officers are useless. You still have to make an appointment to see an officer. Staff at minimal and average wait is 1 hour minimal. I'm moving my checking accounts to Safe America.
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February 2023 by Ramin H.
They are just making an excuse to get an appointment. Their workers are doing nothing. They need more staff to do their job. Zero customer service
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February 2023 by Kalina Papola
The Brentwood location is closed on the weekends. I suggest the Lonetree location opens until at least 4 p.m. It is not okay customers are being punished for it and have to line up before noon.
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November 2022 by sam smith
MARISSA teller is Rude and Angry Person, she don't know how to treat with customers. I waited in line almost 30mins and I need to deposit $5000 cash in my dad's account. she refused to make deposit in my dad's account even I tell her that I do have account in Wells Fargo so I can transfer money from my account to my dad's account ? she didn't transfer money and suggest me to make cashier check or money order then send money bcz they charge fee for it. WOW even I have cash in my hand and I have money in my account then still can't transfer money............ MARISSA teller was Rude and Angry. Also she provide false information to everyone bcz I have talk to customer service ad they said I can transfer money like that also I have done this like before............
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November 2022 by Frank Z.
These people treat their customers like family! Service first and always!They have great rates, and almost any banking service you could ever need.
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October 2022 by Donnya Heyward
I made an appointment with a banker showed up on time and still had to wait 45mins to be attended to. Had another appointment showed up on time and the banker did not show up. The colleagues did not know where she was. My appointment was an hour after opening so she could have called them and told them so they could reschedule my appointment. Instead no had me drive over there sitting in lobby. I had to call her to find out if she was coming to work or not. We need another branch in Antioch. I find Chase has been way better by far. Sad to say.
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September 2022 by Sam Alaoudi
More than 50 people waiting outside the branch. Customer service has been declining over the years to the worst. They need to increase open business hours especially on weekends.
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September 2022 by jonathan dresser
Extremely slow. The employees seem very disengaged, and in turn, slow things down further
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September 2022 by Tina Peng
The banker was very unhappy like I owed her money. Terrible customer service . If you don’t like your job then go get a different job.
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August 2022 by Michael Meloni
After 22 years banking with WF, we processed $770,000 in credit cards through Wells Fargo in 2021. In August of 2022, we had two small charge backs. Wells Fargo Risk Department (an outsourced, offshore company) shut down our merchant accounts and held funds as they accumulated. To date, this is over $33,000 and growing. Customer Service set up appointments for us to speak with Risk, and the risk people never called us. We have opened accounts with another bank and are having no issues. BEWARE! THIS IS A BIG CORPORATION WITH NO ONE WHO CAN HELP YOU WITH THESE KINDS OF ISSUES.
