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February 2024 by Erica S.
Worst help and experience today with the two lady's at the front to think my and my family spend thousands a year for such crappy service in person is a true eye opener will definitely be looking into new insurance as soon as my policy is over
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February 2024 by Jorge Rodriguez
This company is way too expensive and ridiculous and the people here are so unprofessional, they’re so loud and obnoxious , the prices are ridiculous expensive in top of that they don’t appreciate the costumers even you with them for years , I hope people stop paying for their services
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January 2024 by Amanda Frisch
Switching from geico, Michael @ the apple valley office made it incredibly easy, answered all of our questions and has made our experience EXCELLENT. I highly suggest using him as your agent as he is super great and can help you with any question or concern and ease any stress you may have.
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January 2024 by Taylor M.
Terrible experience here! I've been an 8 year member and now I'm being cancelled because my insurance agent (Brandon bean) suggested I add my wife and son to the account which would give us 4 towes each and now I'm being cancelled because of too many towes. When asked about it not one person can speak to me about the matter and I am being refused service but was charged the member ship fee ! I don't see how this is even possible and I've gotten zero help from every staff member including supervisor Dayana! Absolutely zero help with no consideration!
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November 2023 by amtobiex
I’ve been a member of this branch for 5 years and have never had any issues. Policy changes are a smooth process, accident claims are quick and straightforward. Working with this branch and Kyia specifically has been awesome, thank you AAA!
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November 2023 by Cari Haydee
I received my renewal docs in the mail. I have called the customer service number and they did not answer my questions. I called the apple valley office. The girl that answered the phone did not let me speak to a supervisor as requested and she hung up on my. AAA raised insurance stating I drive 100k a year when my 1 and only car is a 2018 original owner with 108k miles. No one answers.
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September 2023 by Shigeru Imaoka
Considering the time of day for my visit it was not overly busy, there was activity but not super busy. And it is not one of the larger AAA sites that I have ever been to. It's nice.
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September 2023 by Beatriz Cerros
Not a great experience. After you purchase memberships and auto policies, make sure you verify everything again the following week. I found out months later, agent did a mix up with the way auto policies and memberships were created. When my family members who I got policy and membership for when in to use their membership privileges, they were told they were never in the system. Inconvenience to be paying month to month for them to be told they are not members. Job incorrectly done, to top it off I consider canceling my own, Janee griego wants to alter her ego and threaten my credit score will be affected. Janee griego was the one who set up auto policy and memberships. I still can’t log into my account online. If you work in a customer service setting you should help clients. my family member did not have a good experience with this individual either when they were in the office to clarify.So dumb at this branch. My license number isn’t even correct or my address on the auto policy.
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August 2023 by Jaws 710
Tried using the aaa roadside assistance and have been waiting 4 going on 5hrs for a tow truck and I keep getting the run around. Not worth the membership honestly it’s getting dark and patrol keeps harassing me. I’ve never in my life had to wait this long and not get any text updates and when you call they say oh 10 more minutes but no one has arrived and no one can seem to help.
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August 2023 by Tom Nor
Treated very rudely by Janee Basoco. She lied to me and was very arrogate and flippant.
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August 2023 by Steph B.
Not a great experience. After you purchase memberships and auto policies, make sure you verify everything again the following week. I found out months later, agent did a mix up with the way auto policies and memberships were created. When my family members who I got policy and membership for when in to use their membership privileges, they were told they were never in the system. How wouldn't they be in your system??? Inconvenience to be paying month to month for them to be told they are not members and I have all the paperwork. Whatever incompetent individual who works the front says no vehicle or membership existed. Yet, Janee griego says otherwise. Job incorrectly done, to top it off I consider canceling my own, Janee griego wants to alter her ego and threaten my credit score will be affected. Janee griego was the one who set up auto policy and memberships. I still can't log into my account online. And I'm located in California, for some reason i was told I'm living in Arizona. Make no sense! If you work in a customer service setting you should help clients. my family member did not have a good experience with this individual either when they were in the office to clarify. Thank you Juan Macias for helping them. Five stars for him.
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July 2023 by lisa belfire
Every time I come to this triple a I always get the run around and have trouble getting things payed for, and will be told one thing and when I come back with everything I was first told someone else will tell me diffrent and then I have to come back again. Its honestly so frustrating when I pay for the membership. Honestly just horrible communication all around.
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July 2023 by Jessica Andrade
Great customer service ?
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July 2023 by Trena Adkison
I love AAA. You can pay your registration,get tags...you can do everything here,except your driver's license. And I love the memberships they offer. With a membership you can get tows and roadside assistance and it's very affordable. Only pay once a year. I would recommend them for any car related needs.
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July 2023 by mario gazca
One of the reps here was rude. trying to find a way to make a complaint about her.
