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November 2023 by Taylor M.
Terrible customer service ! Highest priced propane in the desert ! Been getting delivered for years and now a new driver doesn't know how to drive on dirt road after a small rain shower so I get refused fill ups! Would recommend searching elsewhere
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November 2023 by True W.
Horrible customer service, lied to us as well . About we would need to pay 75 to driver he hit here today I needed to pay 475 today . So no and no propane well find another that doesn't fabricate or have a conscious.
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August 2023 by Cher W.
if I could I would no stars. I was with Silver Valley Propane since I had moved here. this year I got a bill for a little over $100. I called to confirm the amount and was told by Shasta that was all that was owed, so I paid the bill. then I get a disconnect notice about a week later for an outstanding balance of over $300. I didnt budget for this. I called and again spoke to Shasta who then told me that the $100 was for the tank rental and the $300 was for the propane. I explained to her about calling to confirm in which she got a really bad attitude (more so than usual, she is rude and talks to people with an attitude) she told me that I had to pay the $300 before they would deliver. I spoke to her repeatedly and even asked to speak to a supervisor (I was never given that opportunity). I then sent my boyfriend down to the office with the money to pay the bill and to get our propane delivered.Shasta tells my boyfriend that she will accept the payment but we needed to pay $75 emergency delivery fee or wait until the next delivery date for the following month because our delivery day was the day before. now I had spoken to Shasta for two days prior trying to get everything rectified, and NEVER once did she mention any of this a $75 emergency delivery fee to me over the phone. so to sum this up, I was given incorrect billing information, I was talked to in a rude and unprofessional manner, not given proper information to make an informed decision, but also she tried to charge me for something that orginally not any fault of my own. I had the $75 but decided that I was not going to pay it. I told Silver Valley to come get their tank. Instead they come get the regulator (that I bought but didnt have the receipt for) and left the tank. then just last week after 6 months they finally come and get their tank. Way to go Silver Valley you lost a customer because of your rude,unknowledgeable , unprofessional staff that attempted to bully your customer. how many other customers have left because of something like this? you should really re-evaluate your staff. But on a good note your guys that came to pick up the tank we super sweet,nice and professional. I cant remember their names but they are your rock stars! you should have them deal with your customers. C. Willes
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May 2023 by Michelle J.
I've been a propane customer for 20 years and I really wish I had switched to Silver Valley years ago. The customer service is above and beyond any of their competitors and so far the prices are much more reasonable. I highly recommend making the change if you've been unhappy with the usual companies.
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April 2023 by Hope S.
Reliable and always show up on time but the cost is becoming ridiculous and is rising. It doesn't cost a lot to make propane but it definitely costs a lot to purchase.
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March 2023 by Stephanie A.
We have been Silver Valley Propane for over a year and no complaints. Every call to their office has been pleasant with an upbeat person on the other end. Filling has been fast & reliable with the service men being very friendly. Very happy with our service.
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March 2023 by Eli L.
As someone else said they only come out once a month if that and during the winter it burns through the gas quickly so you kinda have to fill it up to make it last you until the next time they come out otherwise it's 75$ emergency refill fee which is crazy to me considering my house is only 4 miles away from their building...spent 375$ 300 in gas and 75 for the fee and not even a 2 or 3 weeks later I'm about out and I had pre called a week after I had it filled and they said it'll be about a month until they can get out here. Well I'm just about out again and gonna need to spend that extra 75$ for them to drive 4 miles down the road...
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February 2023 by Sharrie C.
Terrible customer service. They only allow a $200 fill up amount unless you are there to meet the driver and pay then and there for a full or half fill up. Seeing as how most people work when they have propane delivered then they only fill the $200 amount meaning you will run out of propane in which case then they will charge you a $75 dollar emergency fill amount and refill it a week later! So you once again are still left with no propane and charged extra to finally have relief a week later. This happened to me during a cold snowy week. They could care less when I told them I have a 4 and 8 year old. I pay the bill on time every month but they still wouldn't up my $200 fill amount. I can't stress enough what a terrible company this is. This isn't my first terrible experience with them but it will be my last.
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November 2022 by Peter D.
I've used Silver Valley Propane for seven years now. They've been very good to me. My regular delivery person is a very nice guy. So are the others.
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October 2022 by Cin A.
I'm sick of this company ripping people off.especially the elderly. In may I requested an off route delivery for my 94 year old grandma. They said it would be a $75 off route fee which I had to pay over the phone before they'd put the order in. I paid it and they scheduled the delivery. When the gas guy came out he told my mom she would have to pay a $ 75 off route fee. She paid the driver not knowing I had already paid when I requested the delivery.also wanted to charge $50 to light the pilot for an old lady who's been a customer for over 8 years.On Thursday the delivery truck was less than a quarter mile from the house.Right when I saw him I called the office to ask for a delivery since they were in my area.the office lady said it would be a $75 charge.Even though it clearly states on their website that that fee is only imposed for off route delivery if the destination is more than 10 miles from the location of the truck at that time.the lady argued with me saying it's not fair to the other customers who paid the off route fee so I would have to pay it too regardless if they were right up the road from me. I told them to come get their tank. I'll find another company who appreciates their loyal customers.
