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January 2024 by Constantine Juarez
I came here for an inspection due to rats chewing my wires. My insurance was going to cover it and send it to Toyota after their third parry inspection. The service advisor at caliber collision while doing a walk-around my vehicle told me they would would have to send it to a third party place to do mechanical repairs. I told her that I don't want repairs done anywhere but Toyota. She said if I want to wait longer to get my vehicle that's fine and I said that's ok because I don't want my manufacturer warranty voided because it's new. Then while I was signing the last of the paperwork I caught them saying that after repairs are done I'm going to pay my deductible there. The lady at the front desk was telling me no I had to get the repairs there. I told her what the service advisor stated and my insurance. The service advisor lady came out and went back on what she said and lied to me. I called her out on it and told her what she stated and that she even agreed with me. Her and the front desk lady told me that it's USAAs problem. The service advisor then retreated to another room. I know they were just trying to collect insurance money in the end but its the lies they told me that pushed me over the edge. I reported these guys to USAA. I will never go to any caliber collision just a bunch of liars.
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December 2023 by Jermaine Sevowicz
The staff was absolutely amazing. I would bring my vehicles there in the future for any repairs, as well as recommend them to others. Top notch service, and a great experience!
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November 2023 by jim audi
I picked up the vehicle when the tech called. The vehicle was dirty and the paint work had fish eyes, hair, dust and looked as though they did not polish after color sanding. Upon further inspection the dent was still fairly visible and the body line did not line up. the plastic molding was falling off from the driver door. I pointed out all the flaws to the employee who told me they would need to redo all the body work. I then agreed to leave the vehicle with them to complete the repairs. I was called the next day to pick up the vehicle and the dent is still very visible and the paint is wavy. I would recommend going somewhere else for body work as they do not stand behind their work and the quality control is absurd.Service: Body & Trim
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October 2023 by jameon walton
Very kind, patient, and professional individuals here. I’m happy knowing the staff over at Caliber Collision are only a call away. It’s okay to trust the process with them, safety and a lavish car is what you’ll get back.
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October 2023 by PLA0242
Amazing efficiency. Brian is an exceptional representative of Caliber. He kept me informed and answered all of my questions. I could not be more pleased with my experience. -Paige
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August 2023 by john kolendo
My car was stolen and vandalized, my insurance recommended Caliber. The work was done faster than expected date, customer service is friendly, when you can get a hold of them. When I was inspecting my vehicle I noticed A LOT of work that was claimed to have been done wasn't,missing parts, unfinished work etcetera. The car is filthy l spoke to the customer service representative I am hoping that the situation is rectified, bit at this point I am not holding my breath.Services: Painting
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August 2023 by Greg Lubbering
Great work. Third time I have used this place.Services: Painting
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July 2023 by J M.
A very.... hyper.... woman backed out of her parking spot and smashed into my rear end. Fairly hard. Driver side taillight was completely destroyed, rear driver quarter panel was popped out and rear driver bumper was pretty smashed up. Photos show the job they did. I CANNOT TELL it was ever in an accident!WONDERFUL shop. This is the third time I've taken my car here and I have always had an absolutely fabulous experience. They are knowledgeable, thorough, work perfectly with my insurance (Wawanesa), and have always done fabulous work. I just got my car back from them a few days ago and it looks BETTER than it did prior to the accident and is spotless. These guys are great. I wish they did more than body work because I'd take my car there for EVERYTHING including oil changes and pay the cost out of pocket no matter what it was. Love them!
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June 2023 by Stephen Chow
My 2001 Toyota got rear ended front and back. They were very accommodating. Worked well with the insurance company. They're communication was excellent. I'm very satisfied with their work. Highly rated. I definitely recommend the Apple Valley branch of caliber collision.
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June 2023 by Lloyd Furness
Make sure you are completely satisfied with the repairs. Inspect the area of repair inside and out. Get under the vehicle with a flashlight. Open the hood. Look at all door jambs. Make sure everything works. Check that your spare tire or air pump is still in place. Make sure your battery or any other parts have not been switched out. If you have nice floor liners (WeatherTech) make sure they are still in the vehicle. Be sure to remove everything that can be removed from your vehicle, including all paperwork about your vehicle. Customer service is good, check the repairs.Services: Painting
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June 2023 by Adriana Sanchez
Repaired my vehicle earlier than expected. Repairs were made and kept me informed through the entire process. Excellent and professional work and staff.
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May 2023 by Sara Olmos
Brian, Andrea and Eddie were so great to work with. I had to get 2 vehicles fixed within a weeks time and they did a great job on both! I chose them originally because they were listed as one of the companies through my insurance and I’m very glad I did. They were both complete before the completion date and the cars both looked like new again. I would definitely recommend bringing your vehicles here. We will definitely be back for any other fixes needed on our vehicles. Thank you so much Caliber Collision for such great workServices: Painting
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May 2023 by William Perrine
My wife owns a 2014 Mitsuhashi Outlander and we decided to get the car painted with our income tax money. Caliber Collision did an excellent job and address any concerns that my wife and I had. If you need any body work done this is the place to go for excellent customer service, quality work, and a caring staffService: Body & Trim
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April 2023 by Sabrina Pestel
I chose Caliber for my car repairs after my accident, solely because it was close in case I had to walk home from the shop. My insurance has them listed as one of the preferred body shops to use. The office is very clean and the personnel were very pleasant. The gentleman that was in charge of my claim thoroughly explained the process and when I would get updates on the status of my vehicle. The only downside was that my car was promised on one day and no one called me to let me know it wasn't going to be ready. I ended up calling right before they closed to check on it. Even though I had to wait an extra couple of days, it was worth seeing my car as good as new. They also washed the exterior and cleaned the interior before I picked up my vehicle, which was a pleasant surprise. I highly recommend. Hopefully there are no more accidents in my future to need more repairs, but if I do, I definitely would be choosing them again.Services: Painting
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April 2023 by Natalie Fernandez
They took care of my car and got the repairs done quicker than the estimated date. They keep in touch with you by sending you text updates and or call. Will come here again if ever needed. Everyone was nice and helpful. Our go to was Eddie. Thank you!Service: Body & Trim
