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March 2024 by Dionnel Martinez
The word unprofessional doesn't even begin to describe the service and staff at this location.Everyone here has a very poor attitude and it begins with the management who unfortunately leads by example when providing customer care and addressing customer concerns.But by far the worse representative at this location is a young woman who works there named "Mattie" she not only refuses to do the basic tasks that her job requires such as calling Hertz in Riverside to find out which vehicles are coming to their location but also has a negative attitude and is very rude and condescending.I rented a vehicle from this location and the vehicle smell literally like pee, I requested to have the vehicle changed for another but they told me they had no other option, I unfortunately needed a vehicle that day so I took it, only to find out that the vehicle they gave me didn't match in the system and wrong license plate had been inputted and when I was stopped by the police I was almost arrested because of a mistake they made, when I went to their office they didn't even apologize for making that mistake and refuse to refund the days I was unable to drive their vehicle, I returned the car and paid, a week later I unfortunately needed a vehicle again and they were the only choice available for the type of vehicle I needed, I made the reservation and "Mattie" said the vehicle I had made the reservation for wasn't available, she not only tried to put me on a smaller vehicle but also wanted to force me to purchase all their additional products which was bringing my rent from $260 weekly to almost $500 a week, when I asked why she daid that was what I had chosen and wouldn't explain further.I decided to just walk away.I want to warn you this place is a cesspool, if you can avoid please do.Hertz has been the worse, the last 3 times I have rented from them, but the Apple Valley location is by far the worst I have ever seen and dealt with.If there was a way to put zero starts I would, unfortunately I have to choose one star to leave this review.
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February 2024 by Rickikeish
Day? & Night??This Hertz location used to be my overall favorite rental car option in the high desert.It has been a few years since I last needed to rent but when a recent need arose it was a no-brainer to reserve with them.?Upon arrival, we received a very friendly greeting from both staffs. While one young lady promptly began our check-in process, the other was easing certitude with her humor and engaging convo. By the time that a mistake on my reservation was found that might've prevented my rental, they had discussed agreed upon then offered options to help me so smoothly that I almost missed the issue.I drove away pleased to find the experience as I remembered it.✅️ Good Prices✅️ Good selection✅️ Good service ( staff who consistently provide Quick, Smooth, and Pleasant ✔️in & ✔️outs)??Yesterday, a week later, I return with another reservation hoping to rent the same but expecting another vehicle due to the availability
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February 2024 by REM 19
Good place to rent long term.
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February 2024 by Chantelle Cummings
I have to say that typically rental car experiences are nightmares but these young ladies that work in the office here in Apple Valley are very accommodating, helpful, patient and have charming dispositions which is very refreshing. I had so many challenges adjusting to the fancy new cars that what started out as being a joke turned into I'm sure a little bit of a frustrating situation for them but they were so sweet and they just kept their patients and helped me with such professionalism I was very impressed because customer service has been subpar at other places.
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December 2023 by Mallory Jehl
This is one the best Hertz Office (Apple Valley, CA). They are so friendly, efficient check in and out process. They make it seem less to rent a car. Thank you!
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December 2023 by Cindygilbert Sepulveda
I’m a uber driver and when I need a rental I go through hertz this time I went through hertz in AppleValley being that it would be closer to home but I should have went to Inglewood to rent a car like I always done the car I was given smelled like cigarette bad and the ac didn’t work and to top it all off their was a recall on the car that not only put me and my passengers at risk than I was sent to van Nuys to exchange a car by hertz customer service and the manager said you where miss informed and I can’t help you here so I had to go to Ontario airport and the car hertz gave me their the transmission was going out I was unable to work and by the time I made it home it was 10:00 pm
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October 2023 by Margaret Penelope
Helpful staff. Easy to rent vehicle according to my request. Discounts with AAA card.
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October 2023 by TonkaTruk
Came to Hertz in Apple Valley since it was less than 10 min away. I was given a car that had a very strong cigarette smell and a service light that was on. By the time I got home I fell nausea from the smell. I immediately called Hertz spoke to Amanda at the front desk. I told her of the issue with the smell and service light seeing how they can fix the issue. Instead I was told right away there was no more available vehicles, absolutely no help, no customer service, no concern of the situation pretty much without saying that's life get over it thats what you got now deal with it is all I needed to hear next. I go in to return their vehicle. I do get a full refund but in a day or two I get hit with a charge from hertz. Talked to Amanda again and was telling me that all that was in the receipt given to me that I should have read this known that and again I don't care attitude. Then told here's the customer service number even though there not going to really help you its there policy here it is anyway.Called the customer service number and they refunded the charge. Charging a customer for a service they didn't get, waisted time, and on top with a horrible experience and was treated with such little regard over there was just ridiculous. Looking at the reviews now at this location Iwish I would have done that before I went there. It appears I'm not the only customer being treated in such a manner. Amanda Shame on you for treating us in this way. Customer satisfaction and maintaining of clean and up to date safe vehicles should always be the number one priority. Never again!
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August 2023 by Scott
Made a last minute reservation, they had the correct vehicle type I requested and pick-up was less than 10 minutes. I did not like that the car had an odor like old food, and the car only had 1/4 tank of gas. I had to immediately go to the gas station to fuel up for a long trip
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August 2023 by Edward Lin
No walk through. No discussion of the contract. Rude and unprofessional. Car smelled weird. Unfortunately front desk employees were not very competent. They could care less. Employees of a business always take on there managers approach. Manager needs to get fired. Employees need to study more customer SERVICE techniques. Not coming back here again.
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August 2023 by Gina Corbin
One of the ladies that works there is extremely rude. I've rented a few different times and she's been rude to me as well as other customers.
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July 2023 by Joely H.
horrible customer service! we called hertz, and the lady on the other like named Amanda, had a horrible attitude and was not welcoming at all. Do not recommend this company.
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June 2023 by Tim J
Apple Valley Hertz. Absolutely HORRIBLE customer service. Had a rental scheduled for pu at 5. Google says they close at 6. Not only do they close at 5 but NOBODY called to notify us that they were closing early despite having a pick up scheduled at 5. Vacation plans are all f'd up thanks to their lack of consideration. If there were negative stars...I'd give them that. They said they wouldn't charge us for that day... no $hit guys. We didn't have the vehicle because of your poor business practices. That's the absolute minimum required in their part. Disappointing.
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April 2023 by Domanique C.
I love hertz! I rarely have an issue and when I do, it's taken care of immediately. My cars are always ready to go when I arrive, Meaning I do not wait long at all. I've rented a wide range of cars from Hertz and my car my favorite is the Tesla's. The staff are very knowledgeable and do everything they can to help you out. If it's something they can't do then customer support is not to bad.
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April 2023 by Shelley Ramsey
BEST service, friendly, helpful employees, clean facility. Made my car rental needs a truly pleasant experience. Will definitely rent from here again!)