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January 2024 by Patricia M.
I also wish I could give you a zero rating. I need to get some lab tests done, but can't make an appointment. I tried three times on line, and couldn't get it done in a way that the computer could understand. I kept trying until the computer just quit on me. After trying two more times with the same results, I tried to do it on the phone, and got the same results. I wish I could go to another Lab. My dr.s appointment is in 5 days. I guess I'll just have to tell him I can't get the labs done due to Quest's impossible appointment machine. I realize I'm old, and not the best computer or devise operator, but quest should have at least a person who can help the computer illiterate make an appointment. Or better yet, quest should not contract with medical groups who accept patients over 60 years old.
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December 2023 by Sally Madrid
These reviews are really bad. Shame on you!!!!. People need to stop going there. Hopefully they can restructure and take care of patients instead of treating them like cattle?☹️????
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November 2023 by Alexis Mercado
Front desk is really rude!1 hour wait, if you show up early they will make you wait for your appointment time.Everyone is so unprofessional!Sticking with labcorp.
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September 2023 by Mikaido
Everytime I've gone, the staff have been kind and very informative. I appreciate their work and understanding especially since I can be a hard stick
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August 2023 by Joshua S.
I really wish I could give this location Zero stars. The attitudes of the staff are completely uncalled for. I walked in today to drop off a specimen for my wife and as soon as I walked in the door I could hear one of the young ladies giving attitude to a patron there for some blood work. Apparently the office didn't receive orders for the lab work and the staff member was berating the patron about her doctor not putting in the order. When the patron asked, "Can we call the doctors office to figure this out," the staff member told her, "You can go outside and call your doctor yourself." Totally horrible attitude. Once the staff member came back to the front counter there was an elderly woman who needed assistance signing into the kiosk and asked for help. The staff member came out into the waiting room and helped the elderly woman but was shaking her head and rolling her eyes and was just overall unprofessional. Once the staff member was done with her she asked me what I needed. I informed her I was dropping off a specimen for my wife, problem was she didn't let me finish what I was saying, immediately telling me, "You need to sign in!" Fine, but when I proceeded to ask "Do I sign in with my wife's information or my own" she cut me off yet again. In a moment of frustration I tried to deescalate the situation. I raised my hands and asked her politely, "Can we calm down? I don't appreciate the attitude." The staff member then tells me, "I don't have an attitude, you have an attitude!" I asked to please stop, I just had a couple of questions and before I could even finish saying that she grabs the specimen out of my hands and says, "whatever I'll just take this, you can go ahead and leave now." All the other folks there in the office waiting to be serviced looked completely shocked, as they should be. I am disabled, I have PTSD. I don't do well with people talking to me in this manner. It is completely uncalled for. I'm glad I didn't freak out in that office because sometimes my PTSD will take me there. This isn't how you're supposed to treat anyone, let alone someone disabled. Obviously folks here need to be retrained in customer service and refreshed on the Americans With Disabilities Act. I called corporate and filed a formal complaint. I honestly would have let this go if the young lady would have just apologized for her behavior but she didn't. Do not go here, there are so many other Quest locations with superior customer service to this location.
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July 2023 by Laura Chapman
I came in early as a walk in and was seen within 10 minutes. Unfortunately, my veins do not cooperate when getting blood taken, but two very kind and patient nurses got it done. Thank you ?
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July 2023 by Matt A.
Customer service is horrible. I witnessed 3 senior citizens just asking for help turned away by the desk. "Go online" Saying if you don't like it call corporate. These are good people just attempting to ask for help on their appointments for medical reasons. Dear Sharon , If you don't like your job and dealing with patients, maybe you should go do something else, try the DMV or Post office!
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July 2023 by Guillermina Villarreal
Worst lab I’ve ever been too, they are so unprofessional, waited more than 2 hours while they chit chat and be on the phone instead of calling patients, never again.
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May 2023 by Bren Hobbs
This office is awesome. I have a disabled son and we were switching over from labcore. The staff went above and beyond to help us. Super friendly and considerate.
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April 2023 by Matty A.
I have been here many times, the last time I was here a year ago it was a horrible experience, in fact that's why it took over a year for me to return. The receptionist was not very accommodating she was trying to process a patient on the computer and couldn't do anything else at that time I keep telling her I had a time sensitive lab to be done she kept telling me I had to wait, not to mention she had given me that appointment the day prior in person, I had asked specifically to come to this center since I live a block away! Well goes to find out she had given me an appointment across town !! Now I was super late not to mention missed my time sensitive time lab !! I was furious to say the least. I managed to get the courage to return, this lady was not here The front desk was empty 2 of us in the waiting room, again I was trying to advise someone of my time sensitive appointment, when a nice smiling face appeared at the door calling my name " Linda" the phlebotomist was really nice and efficient. She's The only reason they are getting a 4 stars !!
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March 2023 by Thoranne Corkhill
The front desk lady, blond hair and glasses, is the best phlebotomist I've ever been to. I'm always happy when she is the one who attends to me. She is very efficient, capable and knowledgeable regarding Quest's computer programs.
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March 2023 by Jose Ortiz
This location should close the rude white lady with glasses who is mad at the world is doing a disservice to this great community.These people who need help are treated like trash.If you dont like your job quit management needs to correct this immediately
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March 2023 by Peter Steck
No customer service no receptionist I got ignored for about 30 min no contact with staff on duty. I left wit out getting my blood work done. I called Quest to complain about this and got the run around.
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February 2023 by Brian Rojo
My mother had an appointment made with a code, upon arrival 15 min before this appointment. They claimed we didn't set one up and that our code was not in their system. They told us we are going to be treated as walk-ins with no estimated times nor reassurance of helping us. About 1 hr or so on waiting no service, people that just happen to walk-in and stated they don't have an appointment were getting served (no sense of first come, first served basis). They only have 2 staff members in that building, which leads to understanding that 3 staff members should be in office so they can interchange lunches. With no human interaction with any of them, including phone call to reset a new appointment. I'm not sure if I can trust my family's life with such poor consideration for our own health and lifestyle. They weren't holding up Quest Diagnostic mission statement to their patients.
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November 2022 by Kathleen Deford
If I could leave 0 stars I would. I believe this lab enjoys seeing their patients upset. Some people thrive in other’s pain that’s Sharon. I am hoping to find a better lab to work with. But I could be stuck here. ? Sharon blamed it on the company but she has a sour face when you walk in the door. So does the old lady.
