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March 2024 by Kit Fisher
What an amazing turnaround! New Postmaster has transformed the office and staff. They are now helpful and responsive. What a very pleasant surprise!There is still progress to be made with ensuring safe mail deliveries, though. (Maybe in troublesome areas, switch to urban delivery practices instead of rural?) Leaving mail at remote clusters of boxes only invites mail thieves.* in 2020:Zero stars. This Post Office is the worst I've ever experienced! (I'm ex-military and military brat, I've been a LOT of places!)Constantly "loses" packages, refuses to adhere to forwarding orders, never answer their phone, poor customer service, mismanaged beyond belief!
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January 2024 by Saida Vanessa
I go to use the self service kiosk and every time it’s closed and locked up when it’s supposed to be available until 7pm(they always do this around 5 so they are in the office and can see me but seem to want to inconvenience us by not allowing us to use the self serve kiosk since they lock up the drop off box). It’s very unfortunate because the post office is far from me and I can’t just go again to see when they finally want to open the drop off box. So annoying and frustrating. They saw me struggling from the office and pretend I’m not there. I just want the drop off box to be open! This has happened so many times before at 5pm. But when I go at 6 or even close to 7, it’s all of a sudden open. They seem petty because why lock it up at 5 to then open it an hour later?
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January 2024 by Benzamg32 M
Wonderful post office, people are helpful ?
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January 2024 by Joshua LaRamsShaw
Terrible, poorly ran everyone who works there needs to be fired, worst post office I have ever dealt with
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January 2024 by Jackie Wilson
They locked my mailbox by accident and haven’t responded back to me about fixing the issue. The phone is never answered because they seem to be understaffed. The long lines are horrible, not just during the holidays. Sad that a federal building is ran so poorly.
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December 2023 by Nicole Diaz
New female mail carrier delivering mail on her cell phone discussing fighting and getting jumped? No wonder why my mail is continually not being delivered to my mailbox despite me putting my name on it for any carrier to see as they open the mail box door.
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December 2023 by Dan Duffy
I have been going there since 2002, and nothing has changed. They are slow as molasses. The lines are almost always long with only two people working the checkout counter. Although other employees, including supervisors walk on by. You would think that because the postal service operates in the red every year that they would step up their game. But no they don't.
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September 2023 by Donna Burruel
I guess we don’t get mail on Saturday anymore. They just show up when they feel like it. I had a problem with the mail being sent back last month and it was my pay!!! Customer service call was a joke.
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July 2023 by Kodey C.
Lines can be a bit long but they have the self service machine in the front which is awesome if you know how to use it. Big fan of it but still at times it's quicker to wait in line if you have a large item.
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July 2023 by Darlene Williams
Not really sure but I mailed Edison Bill on Friday night and by Saturday someone was trying to cash a big check with the Edison check number on a fake check. Did someone take out mail from the drop off box in front of apple valley post office???? I am wondering.
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July 2023 by Andrea
Rude older lady, very bitter nasty attitude. Rosa was really nice, I’m so happy I went with her instead.
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June 2023 by Erin M.
The service was fine. The man absolutely handled everything that I needed. My only request is that they have pushbutton doors to activate because I am in a wheelchair and they were hard to open. I had to have a man hold The door is open for me. But otherwise it was nice.
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June 2023 by Dorothy Kelley
This is the 2nd time a package has been delivered to the package box ? and the key won't open it. Very frustrating..
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June 2023 by Betty P.
no one ever called me back, i have left 6 message. they said YOU WON'T LOSE YOUR PLACE IN LINE -not true.i filled out my paperwork for change of address and you said it was good and now you send me a letter that said you don't acce[t it because it is a business address. Are you kidding me? I have had 30 business's over the last 45 years and have always had mail sent to me home. what is different
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March 2023 by Janet R.
Our current female carrier (name starts with K) on the Tussing Ranch area route is a heavy smoker. She stops and smokes near the boxes and I can smell smoke in my box when I grab my mail. What is sad is that she has issues with everyone on the route. I tried to be nice and she has an attitude and it is everyone else's fault and everyone on the route is "trying to threaten her". I have a brother with mental illness. She reminds me of my brother. Her mistakes are never her fault and the attitude at the post office is not one of Customer Service, but one of a lackadaisical demeanor. I miss my retired carrier on this route named Frank. He had self-respect and we respected him.
