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December 2023 by Johnathan Lucero
The staff was nice and helpful, but when they returned my items they were still longer than what we discussed. When I asked them to fix the issue they refused and said I would have to be charged all over again for what didn’t get done the first time around. I wouldn’t recommend going here for poor customer service.
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October 2023 by Dwayne S.
Excellent service- Cynthia went the extra mile to make sure that my items were properly taken care of. Thank you Cynthia
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September 2023 by bossy boop
Every since the owner Rachel stopped working at the Apple Valley location I've had to deal with some rude poorly dressed with disgusting attitude employee that does not know anything about proper customer service. She needs a severe attitude adjustment along with the refresher course on dress code policy and etiquette on how to present herself at work. The "ROLL OUT OF BED LOOK" is so Unbecoming especially working with the public. Unfortunately I will not do business with this cleaners company as long as that woman is working at the Apple Valley location I truly adore their owner but I can no longer deal with that employees nasty demeanor
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September 2023 by Silvia Talavera
First of all I want to say that Erica is such an amazing worker her patience with me was amazing and suggested the best work .
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September 2023 by marcus barber
Best cleaners in the high desert. Family owned and they treat you like family. Great alterations and I'm picky. Highly recommendedServices: Leather & suede cleaning
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June 2023 by Mario Rodriguez
Pants ? weren't ready had to go twice and really weren't press to my likely
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March 2023 by Jeri Fields
I had used this cleaner in the past. No problem then. Hadn't been there in awhile. Recently bought a dress jacket at an estate sale and decided to have it cleaned. I was greatly disappointed upon inspecting it on pick up. It came back with red lint on the left lapel, what looked like animal hairs on the right lapel (I asked if there was an animal in the store, trying to figure out how these hairs could have gotten there. She answered me a bit snarcky, that, no there weren't any animals in the store), and a big, long blonde hair on the back of the right sleeve. I was shocked! $10 to clean one peice and it came back like that! The girl at the counter offered to 'clean it'. I said that I thought that was what I had paid for! What she did was run a lint roller over it. I will not be returning to this business nor recommending it to anyone.Service: Eco-friendly cleaning
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November 2022 by Rabe' Elias Alhurani
First time here. Very friendly staff. Also helpful and respectful. Clean, organized, and safe. Different services with reasonable prices. Clothes were ready before deadline. Thank You!
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October 2022 by Karen K.
This is the worst experience with cleaners I've ever had. I was visiting from out of town and needed some dry cleaning. I dropped off two knit jackets and they were ready for pick up when they said they would be. Trusting they are professional cleaners, I didn't go through the pieces at the shop. When I got home and unpacked them, they looked like a cat had clawed all over the jackets. The knit had been pulled with something all over the front and the back, completely damaged. I could not imagine what could have happened. I went back to tell them the pieces were ruined and they needed to take responsibility for the damage. The lady there could not answer any questions and had to call the owner who works upstairs. After about a half hour wait, the owner shows up. I relate the problem while she gives me a blank stare. We send everything out and don't do any in house dry cleaning she says, so I don't know what happened. I don't remember if she said they pay 10 times the amount of the total dry clean cost which ended up being about $200. She said she would contact me to mail me a check, and I never heard back from her. Well when the jackets are each worth $900, that's not much consolation. Not only that, I was on my way to a business trip and needed those pieces. I was so disgusted by the attitude, lack of professionalism, and non-existent customer service, that I didn't even want to have anything to do with this business ever again. I should have read the negative reviews before taking my clothes here. This was a nightmare, buyer beware.
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October 2022 by Mayra H.
I have been a loyal customer of theirs for YEARS. Initially this place was great, but over time has gone down hill. And now they're at an all time low. It's a shame that there is no pride in their work ethic. Instead of making the situation better, I am accused of this being my fault. We purchased a BRAND new shirt, tried it on at the store and took it that week to get patches sewn on and dry cleaned, along with ANOTHER uniform shirt. We arrived to pick up the clothes to find out they were never dry cleaned, so we left them again. Clothes are picked up 10/27 at 4pm and my husband tries them on right after work. Immediately we notice that one shirt NEVER got dry cleaned, again. There's glue stains all over the shirts with the side patches and the other shirt has holes. The owners husband claims that the brand new shirt that we JUST purchased wasn't new and the holes were already there. He also states that he removed patches from that shirt and re-sewed them on...which is why he's claiming it's not new. Yes sir, you did...you did that to the OTHER SHIRT, 2 SHIRTS WERE BROUGHT IN. As seen on the receipt. I am not one to complain, I have NEVER written a review. But this saddens me that as a business owner, you stand there and argue with a customer and accuse THEM OF BEING AT FAULT. When you can clearly see in the pictures of the terrible job that was done. We tried giving them a second chance when they lost our shirt. Never again will I do business with them nor will I ever recommend them to anyone. These kind of businesses are the ones that I have no pity for when they go under.
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October 2022 by Colleen Sanford
Good place to go, very nice, hasn't ruined any of my stuff . There drop bix comes in handy. 3 year customer
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September 2022 by Soraya G.
My husband took his dress pants and dress shirt . He left it on Monday and the ticket said we could pick it up Tuesday after 4. GREAT! because he needed them for Wednesday. I show up and they only have his pants. Apparently they send out the clothe to get cleaned in another location. The solution the worker suggested was that I go to the other location at 5a.m. the following morning so I could ensure I had the shirt on Wednesday. I the other location is in Hesperia and I had her call to find out if the shirt was there and ready. Luckily they had it and just needed to be pressed. I drove to Hesperia hoping I would make it before they closed at 6pm. NEVER AGAIN.
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August 2022 by Benoy Sanil
Damaged an expensive suit jacket. There was not even a note giving me a heads up. A button was completely ripped off a clasp, with the clasp missing replaced with a push pin. Cannot recommend.Service: Alterations
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July 2022 by David Allen
I recently used this cleaner for the first time and was very satisfied. Very nice staff.
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July 2022 by Belizean Crow
Specific instructions were not made on a simple OVERCHARGED hem. Bad service thus far. Never going there again.
