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October 2023 by Lou R.
Selection: GoodValue: GoodService: TerribleI ordered two bags of birdseed on the phone. They were listed on the Ace Hardware website @ $35.99 each. The bags of seed were shipped to the store, where my husband picked them up. However, he was charged $41.99 per bag - a total of $12.00 too much! I checked the website again after he got home. The seed was still listed at $35.99. When I phoned the store to ask for a refund of that amount, instead of just crediting it to our VISA card (which my husband used to pay for the seed), the clerk said we would have to come into the store to be repaid. This is inconvenient - and terrible service!
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September 2023 by Heather S.
Awhile it's a small store they have a wide array of items. The store was short staffed, and I had a bit of a wait to get some keys copied. But otherwise as expected for an Ace.
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September 2023 by Carole S.
We are so lucky to have Ace Hardware in Aptos. They have always been very helpful and knowledgeable.
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August 2023 by Ruth Ingram
Always helpful staff and well stocked with the basics. Nice to have in this community.
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June 2023 by Skylar C
They ask if you need help. A lot...
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April 2023 by Lou InKona
Great Store from the outside looks small but its huge inside with very helpful staff.
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April 2023 by Tom Dolan
The people working here make you wonder how they've stayed in business all these years. Poor sales staff and even worse manager.
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March 2023 by shelly kimball
Love my neighborhood ace!Friendly atmosphere, always helpful employees..Usually, have what I need!!
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March 2023 by Nick A
Ace Hardware, helpful as always and great customer service!
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February 2023 by Ralph Wadensweiler
I have been meaning to write a review for this Ace Hardware store for some time now so, here it is: 5 stars for an amazing paint department. The paint team is super helpful, well beyond any support you will receive from the Kelly Moore team in the same shopping center. In fact, I have quit buying Kelly Moore paint after many frustrating encounters there. Go to the the helpful paint store here at Ace; you will not be disappointed!! In addition, the rest of the store is stocked with a full selection of any other items you need for the kitchen, garden, garage, etc., also with friendly employees, ready to help you with anything you need.
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December 2022 by Christopher S.
Good place to come get your hardware needs. Smaller than Home Depot, but has quite a bit. You can come get your car battery replaced here as well. What's nice about Ace is that there's actual people there to check you out. It's also not as crowded generally and the parking is much easier. I don't feel like I'm going to get a nail stuck in my tire in front of it. I'm more familiar with other hardware stores but might have to make this one a more frequent visit.
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December 2022 by roxann heath
They have everything I need but alittle spendy on some items love Ace
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December 2022 by Tommy Janow
Ace is the place!! I always check here before I look elsewhere for parts and supplies
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December 2022 by Christa B.
This is the second time I've had a friend go or I've gone to this hardware store and they have been absolutely awful. As someone who worked for ace hardware for 3 years myself I am shocked and appalled that this store has not been cracked down on by corporate . They have to be so low on the national customer service ranking and if not they deserve to . My partner walked in , looked around and couldn't find jumper cables 1. Bad store layout /poor merchandising He politely asked the older woman working in front where they would be . She replied "did you look??" (Are you kidding me? That is nowhere near ace standard ) 2. Poor customer service /unhelpful Then he was walked up to the automotive and there was only one and it was in a hard to find non visible spot . ~more awful merchandising Then the employee proceeded to walk him to the front and start a personal conversation with her coworker and not check him out . He waited while she socialized just standing in front of the register . At this point this is base level decency . Not only is it so far from ace standard but it's awful for anywhere anytime . 3. Rudeness customer neglect , AWFUL customer service . I'm so patient , I'm not Karen but what on earth man ? I remember taking so many online courses and workshops when I worked for ace in order to make shopping there a helpful positive experience for people . Honestly I'm confused
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July 2022 by J Rafanan
Looking for something to fix, work on, clean up, build, paint, hammer, chop, screw, bolt, eat?, Well this Ace has a lot so pretty much if you need it they most likely have it. Friendly staff and very helpful. I don't know Ace personally but I think of him as a friend ?
