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January 2024 by Mike K.
A banker helped me right away and was friendly, knowledgeable, and efficient. I needed to do business with a teller also, and she was great too.
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July 2023 by Elizabeth S.
Understand there have been reductions in terms of staffing at the banks as they have transitioned to online support. The staff who continue to work in person at the banks are probably stretched thin. I rarely go in but went today to make a wire payment. Pleasantly surprised by staff worker Ernesto Rodrigo Lopez, who was kind and attentive, and took care of my needs.
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April 2020 by Julie C.
I had a problem with my check order. The incorrect type of checks were ordered when I brought my reorder slip in. I came in and had a bad experience with Alex F who was a relationship banker. Basically he said I was stuck with them. I went home and researched more and realized that yes indeed I could get the type of checks I wanted through B of A. So back I went and Karen Valles helped me. She also is a relationship banker. She not only ordered the correct checks, she put a rush on delivery and credited my acct for the wrong checks. I give her a 5 star review for taking the time to correct this problem, unfortunately the other two people I dealt with there get a much lower review.