-
January 2023 by Gary R.
READ THE REVIEWS! WORST SECURITY COMPANY EVER! Contact and file a complaint with the Bureau of Security & Investigative Services (BSIS) (800- 952-5210) if you are having trouble with this company. Watch out for their auto renewal policy in small fine print. Contract renewal laws changed in 2017 to protect you against companies taking advantage of you, check with consumer affairs as to how it relates to you. Jarl SaaL CEO, President of First Alarm will try anything to keep you paying for that old, outdated system, including threats of turning it over to a collection agency. I have 17 years of experience dealing with this company. Shame on me. I did not pay attention to their business practices nor their billings, since I had auto pay set up. I was paying $75 per year for "UL required fire inspections" which they never performed on my commercial building, but billed me for, just one example. I filed a complaint with the BSIS, contacted consumer affairs and have hired an attorney. Don't make my mistake....
-
December 2021 by Phil Neuman
Firstalarm is a top notch company that delivers excellent service. I feel much more protected now with my new system in place.
-
December 2021 by Daniel B
First alarm knows their stuff!
-
November 2021 by Jlynne J.
In 1996 I had an alarm system installed by Sentry Alert. I believe Sentry Alert was bought by First Alarm which was a seamless transition. System worked well, response times were great. I paid my monthly fee everything was great. It was not until 1.5 years ago, I began having problems with the system...duh it was old. I informed First Alarm I wanted to look into a replacement security system. That's when they turned into a 3-headed monster. First, I was told I needed to pay a cancellation fee and then if I wanted to stay with them they would charge a reconnect fee. I was still unsure of my plans so I cancelled my monthly service when COVID first hit. Well they turned into a virus! They demanded to schedule a time to come into my home to remove the now broken, outdated equipment. They repeatedly called me and continued to invoice me for months. I became ill and in spite of the nation dealing with a pandemic they continued to call me to schedule someone to come into my home. I'm attempting to recover and the woman on the phone is asking when is a good day to come by?? Did she miss the part when I informed her I was recovering from COVID?? Hello??? Fast forward 14 months later, they continue to call me, threaten to send my account to collections and then tell me there is now a buyout cost for the equipment. A buyout cost for equipment that is broken and 25 years old?? Equipment I paid for to have installed, paid monthly for 25 years??? Really...And on top of it my original agreement says NOTHING about a buyout cost. Overall, the service I received as long as I was a customer and paying monthly was great, however when and/if you change that relationship they will turn into sharks!
-
October 2021 by Kurt Onstott
Great company
-
August 2021 by Rose V.
WORST CUSTOMER SERVICE EVER!!! Rude man answering phones and even worse service from Marissa. Just called back and the man acted like he couldn't hear me on the phone... unbelievable. They are scam artists who want your $ but provide horrendous service and even worse customer service. I'm waiting from a call back from managers Audrey and Chris to see if this is resolved... so far they won't even return my calls. Take your service elsewhere or prepared to be scammed!!!
-
August 2021 by Jennifer Ruiz
First Alarm has monitored my parents home for years! It gives me peace of mind knowing that they're protected. The price you pay I think is very fair considering they monitor your alarm system 24/7 and any time we had a question about our system or bill everyone in customer service and the technicians are always so kind and helpful.
-
July 2021 by Lars L.
2 Years after installation my security alarm system started to have an annoying fault that loudly occurred only at 2am every 3-4 months. After a year of this nuisance, I notified First Alarm and they told me my equipment was defective and needed to be replaced, for a fee of course. I investigated this further and learned my equipment was fine, and that the problem was most likely caused by communication failures between First Alarm and my control panel. After sharing this with First Alarm, they tried to tell me my control panel was too old to process updates, thus the problem. When I explained it was a newer model, they dropped that argument and then tried to convince me the consistent 2am faults were just a coincidence, but still needed a field visit to resolve, for a fee of course. I asked how several faults occurring exactly at 2am could be a coincidence, and then they tried to convince me that when the temperature gets too cold the equipment doesn't work properly. That was a mistake because, 1) why the new issue, 2) it was only 60F when the latest fault occurred, and 3) what kind of POS equipment doesn't protect your house when it gets "too cold"? In the end, I politely called them out for their BS and rather than help their customer, they hung up on me. Conclusion: This company is garbage. Based on what I experienced, I think they are just looking for opportunities to make service call money. Don't waste your time or money with First Alarm. I'm looking for a new company and I suggest you do the same.
-
July 2021 by Jennifer Garcia
Horrible billing and even worse customer service.
-
March 2021 by Lorraine B.
Can I please give them a zero! Exactly what everyone else said. Don't sign contract! run away. The door sensors don't work. Windows sensors don't work. And good luck getting out of a contract that doesn't fulfill.
-
March 2021 by Chris A.
I had there service for 3 months and i couldn't take it any longer, the App that they provided never worked and i was always directed to some help line in New Jersey who apparently never worked. Alarm was triggered twice in the 3 months and i never got a phone call text or anything concerning my families safety, when i called them to let them know that i was all right they said because the alarm was turned off they don't follow up. Now I have a service that the app works, if my alarm goes off at 3 in the morning then i get a text and I can arrange for them to call if that's what i want, you don't have that flexibility with First Alarm at least it was never shown to me. Furthermore with all of these issues in only 3 months now they want me to pay the remainder of the contract, that's not right they didn't fulfill there end of the contract how are they expecting to get paid, the last thing I wanted to do was to look for another alarm company, review quotes etc.... but that's what it took to get away from FIRST ALARM. More to Come...
-
March 2021 by Nature 93923
I’ve had such a terrible experience with this company, a lot of time wasted with customer service/accounting department for inaccurate billing. Had several problems with the alarms system not working properly. I was paying $52 per month in 2020. DO NOT recommend this company.
-
February 2021 by Barbara B.
Terrible customer service and billing department. The alarm system fails frequently and it's outdated, there are better alarm systems out there I DO NOT recommend this company.
-
February 2021 by matt m.
Worst and most petty customer service I've ever dealt with, and that's saying something. Their system is terrible, their techs even worse, and the people in the office don't give two shits. Run.
-
January 2021 by Lynette R.
Like being nickled and dimed for every little thing? Like companies that have extremely outdated technology? And do you like companies that will threaten you with collections before you even get the first bill? Then First Alarm is the company for you! I'd been a customer for over 8 yrs and they were great until about 3 years ago, and went downhill fast. They charged a ton of money to change one batter in one sensor (told me I couldn't do that myself, found out that was a lie). A short while ago, they told me I had to do a 5G upgrade on my system. Why do I need that AND a land line? Why do I need both? No one could explain that, but said I could sign ANOTHER 2 yr contract and pay only $99 for the upgrade, or pay $250 with no contract. So I went out and bought a whole new system that I can take with me if I move, installed myself very easily and quickly, and monthly cost is less than half than First Alarm. And they can send you communication specific to you and your location. First Alarm doesn't seem to know that Microsoft Word can do that! I'd run far and fast away from this company.
