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October 2023 by Mike Hofheimer
I don’t recommend storing here and this is why.While certain staff members here are probably excellent people and employees, I’m having a decidedly negative experience with this business.Due to a vulnerability in the structural design of the units, I recently experienced the theft and loss of some very valuable and specialized equipment while storing at this facility.I’ve informed staff of this. Most employees have genuinely cared and have expressed empathy that this has happened; however the owner of the company has not in any way.I spoke with him the morning after I found that this had happened, and he was the most unpleasant, defensive, avoidant, unapologetic and closed-hearted voice I’ve heard throughout my process with this.I’ve reached out since that time in optimism that he may be willing to soften some of the pain and loss of this experience in any way his business can, and he has met this with no reply.Due to the way I’ve been treated in response to the violation of my unit, I can only recommend against storing here or supporting this company in any way.
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October 2023 by Aaron Safronoff
Fantastic, friendly service, and the vehicles are obviously well maintained. I've used them before, and would use them again.
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March 2023 by Maya Leon
really nice place tucked away behind chp on the hillside surrounded by redwoods....The staff are very friendly and helpfull,they are also bilingual,spanish and english..pets are allowed leashed and there are bathroom facilities on the premisis..you can see various plants and lush landscaping..
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January 2023 by Agent Smith
Great guys, always friendly, the place is always clean, and reasonable prices
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February 2022 by Omar Harasis
Not too well known and not commercial, off the beaten path. Found a spot there in a last minute pinch. Great people run the place and pretty reasonably priced for the area. Would definitely recommend.
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December 2021 by Matthew M.
Don't go with these guys. They are pretty shady. I emailed them twice that i was moving out of my unit. Twice. I have both the emails to prove it, and i was payed up on my rent for my final month and they sent me to collections with a $525 bill! Not only was it shady to bill me, but the amount is unreasonable. They act friendly but at they end of the day don't trust them. Go with someone else. On a side note... the doors of their units have at least a one inch space under them and when i went to visit my unit i saw several mice scurrying around, including one that ran out from under my units door. Very disappointed snd frustrated with these guys especially after being a customer of theirs for over a year. Not the way you treat people.
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February 2021 by KristieDevon Quinn
Beyond the most friendly and helpful customer service we have experienced in a while! Made out out-of-town move so much less stressful. We happen to need another Uhaul and are going back! Easy & smooth pick-up & drop off. Fast paperwork and we’re on our way!
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October 2020 by Tyler M.
I also got hit with a hidden fee after being there for one month. Talked with the owner on the phone and he even increased my fee to pay an additional prorated day because the office was closed. I highly recommend finding somewhere else.
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July 2020 by Joey G.
If you are renting a Uhaul GO HERE!!! They have outstanding customer service. Clean and welcoming office. They even have a couple friendly dogs that hang out at the office. Just a great place to be a customer
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March 2020 by J D.
Just a darn good place. great business and great folks.
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March 2020 by Anthony N Leah Suarez-Abraham
Very unprofessional. Stay away from this place.
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November 2019 by Steve P.
I just finished three years of storage at Rob Roy Storage. I found the business to be top rated. It is secure, clean, accessible, well-maintained and staffed by great people. Ty, Damien, Jimmy and Edgar were all great to work with. I would recommend Rob Roy Storage to anyone.
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October 2019 by Robert H.
Needed safe and secure storage in local Aptos. Reading reviews made Rob Roy Storage attractive. However, after visiting the site, we were disappointed. Old wooden buildings, broken fences on the perimeter, cut and missing barbed wire and no unit or hallways security made us look elsewhere. It appears to have at least 2 people living on site which we believe is illegal. The rental prices were out of line and so many empty and available units gave us pause. Something is certainly amiss. Office staff is the best part. Jimmy and Damian were very accommodating. However, we rented elsewhere. Why pay Ramada rates for a Motel 6?
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July 2019 by Jeremy Leonard
These guys are about as friendly as you can get as well as giving excellent customer service! If you need to rent a U-Haul trailer in this area look no further. : ) unless I need one for that weekend lol
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June 2019 by Felicia F.
Had to drive far to come get our uhaul here but so glad we did Jimmy helped us out he was awesome very friendly personable and had no problem answering our questions everything went smoothly and fast with the service here would definitely come back and do business with them thanks again Rob Roy Storge (:
