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September 2025 by Amy B. Steinberg
So glad Kim transferred over from rite aid!! He is the best!!:))
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August 2025 by Jeni Pickard
I signed up for vaccines online. I got here after driving 30 minutes. I waited at the vaccine counter for 15 minutes for the pharmacist to say they didn’t have the vaccine. ridiculous
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August 2025 by Jason Abraham (Jason Abraham Photography)
Mix reviews here. They have helped me with some prescriptions. One important prescription was not filled on time, I had messages telling me it would be ready, when I arrived I was told it would take a few days (this is after a few days of waiting) I was told it would be ready by 4pm leaving me no time to try and get the prescription sent to another pharmacy.
This was a very serious situation. I called to try and have this taken care of. I was hung up on twice. This is inexcusable. I know you’re a busy place, and some meds are needed and I feel jerked around. I am now at another pharmacy which is about to close, and my prescription was not sent over. I am so upset! And this is dangerous!
I would not recommend this pharmacy. They get too busy and can’t keep up with the demand. I am going to have my prescriptions filled elsewhere. I am so disappointed with how this prescription was handled. I needed it days ago.
Your automated system, sucks and tells me I have all sorts of prescriptions ready that I am not needing. Get your situation figured out and get it figured out quickly. I sure hope I am the only one experiencing this because this is not ok.
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December 2024 by Andy Carman
Excellent customer service. Can often just walk up for vaccines. Occasional line.
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July 2024 by Amy Goodhue
Jackie the Pharmacist is incredibly kind and thoughtful. She has always made herself available to answer questions and provide support when I needed it. Leticia is always really friendly and helpful too!
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October 2023 by Sarah K
Had a great experience yesterday. I went in for a couple vaccines. I only waited about five minutes. The lady that checked me in was very friendly. The pharmacist that gave me my shots was very calm and patient, not in a hurry. We chatted before, then he asked me to let him know when I was ready before each shot. I'll be back for sure.
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October 2023 by Richard Corcoran
Terrible customer service. Dictatorial and menacing. Must be awful to have that as your default personality.
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January 2023 by Susan W.
These folks are great. They're there when they're supposed to be, they get my Rx right every time, they're fast, and they're able to answer my questions. They offer vaccines, too. Nice!
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October 2022 by Victoria Dickerson
Pharmacists are knowledgeable, service is professional and efficient, always pleasant and helpful. I’ve gotten all my vaccinations there and have had multiple prescriptions filled.
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October 2022 by Ewelina Rojek
Horrible place. So many problems in communication between this pharmacy, MD’s office and insurance. They will send you home 10 x with nothing. Waste of time going there. Horrible customer service.
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September 2022 by Kari M.
I want to send out another big THANK YOU to one of the employees at this Safeway. Her name is Karina and she is exceptional! I was looking for a specific type of cheese and saw her in the front packing out other cheeses. I asked her about it and she showed me one. Karina also said there were more down the aisle of 8 and 9 in the dairy section. I went to check it out but noticed one of the large refrigerator displays was out of order and the cheese I was looking for was nowhere to be found. So I went back to the front to get what Karina originally showed me and after asking me if I found any, she offered to go in the back to see if she can find the others. Amazing! Where can you find exceptional Customer Service like this these days? I told her if I had a business I would offer her a job immediately! I hope Safeway in Aptos recognizes how wonderful Karina is!!! Give her a raise! Thank you Karina!!!!
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September 2022 by Hannah M.
So expensive! I already knew this but I came here because of its convenient location. I got 6 things and it was 60$. Would have def been less had I gone a little further and went to trader joes. but yeah expected. Why is Safeway in general so expensive?
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August 2022 by Alex C.
We went in looking for proper ingredients to made a lovely dinner and 3 of the ingredients we came home with turned out to be expired that being Edemame ,seaweed salad ,and artifical crab. The expiration dates all were valid for another 3 days yet the food itself was clearly spoiled all above mentioned items smelling rancid and tasting foul. If you are going to Safeway looking for any of their ingredients near the sushi counter think twice otherwise your just throwing your money away. It's a real shame this happened because the staff who helped us were very kind and helped us find what we needed. I would have loved to leave a 5 star review if only they had checked the products quality. It's been 3 hours since we've thrown those Edemame and spoiled , sea grass salad , & artifical crab outside in the garbage and the noxious stench still haunts my nose.
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August 2022 by Hu B.
Worst customer service. A guy that works there made me feel so uncomfortable and was giving attitude since the beginning and when the director came he lied saying I cussed him out so she refused service! My uncle was a director and a professional one. The director at Safeway didn't even ask what was wrong and just refused service. I called the corporate office and they were so nice and professional!! They also said I can go back to the store but I don't think I'll go back to this location ever again
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July 2022 by Emily M.
Food never looks fresh here. The only reason to come here is if you need something in the middle of the night - otherwise just go to New Leaf down the road and you will get higher quality food.
