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March 2024 by Jen
It's one thing to say, "We take immense pride in offering world-class service, and will notify Leadership!" But it's a whole other step to actually implement it!!! This is the worst safeway in all of Santa Cruz. It was a pleasant store growing up shopping in up until recently with this new crowd you have running the front end. Not only are these new women terrible employees but they are down right mean, rude, and deserve an award for being the best at making customers feel extremely unwelcome in our own neighborhood grocery store that not only have I been shopping in my entire life but my whole family has also. Since this i now commute. Super disappointed!
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January 2024 by Sofia Cartelli
Store hours says it’s open 24 hours - it’s not. Went for drunk munchies and they let me down. Don’t believe them when they say open 24 hours.
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December 2023 by Six O'Nine
Safeway is Safeway is Safeway. They're basically all the same. Hundreds of them.
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December 2023 by Jeffrey Walter Mixon
Constantly delayed fulfilling orders, delayed retrieving orders, now canceling orders outright hours after placing it. Not exactly the archetype of efficiency. On the other hand, every employee I've interacted with has been courteous.
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October 2023 by Bawk Bagawk
Your new employee Blanca is very rude and does not understand English. Everytime I've been to this Safeway and had the misfortune to deal with woman has made me not want to shop at your location anymore
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September 2023 by Kelton Shields
While I was checking out, the cashier needed a manager. They ended up being one of the worst interactions I’ve ever had in a retail setting. The manager Selena or something similar treated the super friendly cashier like she was stupid and took the meat that wouldn’t scan and kept trying to scan it very angrily. When I told her, we already tried that and the barcodes is cut off she snapped at me for absolutely no reason. When the cashier said that there was a 30% coupon on the package she wouldn’t allow me to use the coupon. She kept claiming that she already scanned it when we both pointed out that it wasn’t scanned and showed her the screen she threw it in the coupon receptacle where we couldn’t reach it, and then stormed off. A few other cashiers witnessed this this and apologized to me as I left the store.
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September 2023 by Cheryl Trapp
Don't always have well stocked shelves.
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September 2023 by Kevin White
Great Safeway live close by very friendly people.
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August 2023 by xlxcrossing (xlxcrossing)
My local Safeway, the best one in the county by far but unfortunately gets ravaged by slobbish customers and thieves. On any particular day the shelves are emptied of regular items but it's not for lack of good merchandising by staff it's just a busy location. Sadly drug addicted idiots target this place for theft constantly. The outside of the establishment looks horrendous constantly. There are carts everywhere and trash in the lot. Customers and lot squatters just ruin the outside. It's just sort of a gross and anxiety fueled experience walking in. I like that it's a large store and can still get by on having a good selection and there's a large self checkout area so no waiting during normal hours. I really wish they would keep self checkout open later. Between 11pm-2am there's a long line of night owl shoppers all being funneled through one checker. Some people have 100 items while someone behind them may have 1 or 2. That shouldn't happen with a multi billion dollar corporation. They could easily afford the attendant for self check.
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July 2023 by Jordan O. James
It's a sketchy experience in a sketchy part of town. I came here about an hour before closing time on a Friday night. Security guards were all over the place both inside and out keeping an eye in the abundance of shoplifters in the store and communicating via radios to each other on the movements of folks. BUT, even with all the chaos, both the security and staff were all Super friendly, since I had never been here before I had to ask what aisles things were in and asked for quarters for laundry when checking out and everyone was super friendly and polite. It's a rougher part of town but the locals were great.
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May 2023 by Sophia Rodriguez
I like Safeway, but the oven at the deli breaks frequently. Instead of fixing it in hours, it takes WEEKS :(Yes, believe it or not, but for WEEKS there's no oven at the deli. Can’t believe me? Check for yourself!Embarrassing...
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May 2023 by dillon hoover
Jacob was very helpful and very polite . Great service! 5/14.
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May 2023 by R J.
Be attentive..I've been stalked/observed, photographed, and recorded throughout my entire visit inside, and even to my and home. ..I'd recommend not shopping here if you read labels, compare items, use the phone/app(or anything in your pocket periodically, are indecisive, injured, handicap, or take time. They'll call code 200 and 201. Most likely, they will label you and then share all they've obtained with other locations, so dont be surprised if you get extra odd attention by random shoppers. They most likely took off the apron just for you... They stalk and awkwardly shop next to you. Won't help when you have questions or need help, like a cart throughout your visit. I've always been curtious, kind, and polite and cautiously shop for my strict diet often. It's not acceptable to feel uncomfortable buying food while being judged and treated like a criminal. The DM and SM have been made aware after i experienced this for many visits. I've been fed up with it and can't take it as a joke any longer. Safeway creates a false narrative by b discriminating and judging your shopping presence. If they lived up to their name, a safe way to shop is providing quality over quantity, genuine assistance, and setting the standard on their knock-off brand! How i see it, instead of bulk buying questionable foods to charge unrealistic prices on while blaming the consumer due to high turnover(waste) that they've made. It'd be more welcoming if they were charging a reasonable rate, discounting*(and honoring the discout( or donating the food before it expires)..
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May 2023 by Yanov M.
I don't know why it happens all the time but the oven at the deli doesn't work very frequently! I'm guessing that nobody cares?Safeway is a great alternative for the expensive capitalists, but the oven breaks again and again and again.
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May 2023 by Jack A.
The over at the deli breaks all the time,so you get one star.if you save money on customers expense, you get bad reviews. Poor service.lesson learned.