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January 2024 by K C.
So disappointed in their value of loyal customers. For those of you who may have given Christmas gifts from this place they literally only gave people until the 29th of December to return for an exchange. They were closed the week after Christmas which gave people no opportunity to return a Christmas gift. Maybe they mentioned this to people buying Christmas gifts maybe they didn't but they claim it said it on the receipt. Regardless this holiday return policy didn't give customers an option to return anything.... This just is not customer first mindset. Really bad business to basically not let individuals return gifts that may not have been the right size, color, or style. I won't be shopping here ever again.
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January 2024 by Raquel R.
Beautiful selection of home goods and gifts. Rosy ring candles of every selection. Gorgeous set up and layout. Fun to browse. Great customer service and gift wrapping. Value is worth the price. A must go to!
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December 2023 by Ashley H.
This store has a ton of unique items that are PERFECT for gifting. I wish I found this shop before Christmas. The price point is expensive but expected at a small boutique store such as this. I could spent hours in here looking at all of the different items. My friend was coming in to exchange an item or swap it out for another item. After shopping around and finding another jacket that she liked we inspected the jacket because it was white and we wanted to make sure it was free of damage. We came across black marks on all of these white jackets and brought it up to an employee at the front. They attempted to clean it with a paper towel and maybe water? But unfortunately no luck. They mentioned that she could try to clear it with upholstery cleaner after she purchased it but at the price point of over $100 my friend decided to pass. She ended up returning her item and receiving store credit. The reason for my 3/5 rating is due to the expensive clothing being stained and the awkward exchange. Overall, I would come back and give this place a chance when in need of a unique gift.
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September 2023 by BB W.
Love the quality of the gifts. there is something special for everyone in mind, friendly place, nicely gift wrapping, love the products by olive connection. Helpful gift giving ideas.
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April 2023 by Melody K.
I've been a customer for over fifteen years. It's always a delight to shop at Outside In. The people that work there are always helpful and friendly. It's a perfect place to find unique gifts. I especially love that they have seasonal home items to purchase. I always come for Christmas and Easter goodies. It's a sweet store and we're lucky to have it in Aptos. I highly recommend!
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January 2023 by Luvina Sayous
No such place
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December 2022 by Miele L.
Always a delight to go into this beautiful home decor store and more!! And yes, I agree, that Shannon is the belle of the ball !! She is the most sweetest salesperson ever !! All of the salespeople are quite nice and hospitable!! Whoever is the buyer and owner of this store has excellent taste and gets the most unique and beautiful things that girls just love to buy for their home!! They have jewelry too!! They have candles, throws, pillows, pictures, lotions, scarfs, mittens, pajamas, beach stuff decor, and wallets, and seasonal items that are so original you can't find anywhere else!! The store is so beautifully decorated that you want to make it your home !! LOL
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August 2022 by Y. M.
Cute store, very overstocked, which is probably why they only have a 2 week return/exchange policy. A gift was purchased for my birthday a couple of weeks before my big day and then I was too busy to drive into Aptos to exchange it. I would have bought items that added up to more than the gift item I was trying to exchange. If you are looking for a wedding, shower, anniversary gift, or any gift where the receiver lives out of the area and has a busy to-do list of their own and exchanging items within a two week period is not feasible, this is NOT the place to shop in. There are too many shops out there to shop in with just as many nice items...... The store was empty except for three salespeople, but customer service was on on their agenda.
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July 2022 by Jen M.
I like to support our local businesses, and although this store is pricey, I have purchased many items from them over the years. There are a couple of employees that are very friendly and helpful, but others have been downright rude. While shopping there recently, I was completely ignored by at least 2 employees, while a third employee just watched and stared at me. I felt very uncomfortable and left. I think I'll stick with the Warmth Company and Coastal Oak Interiors, who are always so kind and welcoming.
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May 2022 by B B.
Love this beautiful home store. I've been frequenting this shop for years, and always find something special to gift to someone or to fill my home. They have amazing inventory at all different price points.
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June 2021 by Greg Laxton
Delicious products, outstanding shipping at the customer service is second to none. If you are looking for the best in olive oil, this is the place. 10 stars on a 5 star scale!
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June 2021 by Jim Wilkie
Thank you Susan!I see the tasting room in Santa Cruz us closed. So glad to hear your website is available to those of us who enjoy the gourmet oil and vinegars you offer. Good luck and prosperity!
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December 2020 by Greg L.
Delicious products, quick shipping, bulletproof packaging, and the customer service is second to none. It's the gift box we look forward to receiving every Christmas. 10 stars on a 5 star scale! Recommended to all!
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July 2020 by Paul H.
If u believe in angels among us. Please continue to read this The owner of this place introduced me to cbd oil and it drastically changed my life She took the time to care. To listen and to invest in a perfect stranger. Forever grateful. If you are looking for genuine customer service from an establishment by hat still cares for humanity This is the place
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June 2020 by Anne S.
I love this place and have become addicted to their balsamic vinegars. The various flavors are truly amazing. I placed an order a few days ago for shipment since I did not want to go to the store and received a call from the owner, Susan who noticed that I was a local but had requested shipment. I explained that I was limiting my exposure to stores right now and she immediately offered to deliver the vinegars to my front door that day. That was so generous and thoughtful of her and incredible customer service. I am very grateful for her kindness and will never shop for balsamic vinegar anywhere else. Thank you again Susan!