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August 2023 by M.R.R. Espinoza
The folks at this branch are very customer service oriented. Every time I come with a concern, it is immediately addressed. It doesn't always get resolved quickly if other divisions or departments are involved, but the people at this branch have always stayed on top of any issues and given me timely updates. My only beef is the same as another reviewer posted. The bank is closed from 12 to 1 p.m. Not a good idea. Other bank branches I've used are open at this time. It does not take a whole lot of planning or management to have employees stagger their lunch hours so someone is available at a time when many people are able to do their errands. Some transactions are best completed in person, like deposits. Lest someone be tempted to respond that one can deposit checks through the app, that comes at additional cost. I have already brought this to the attention of several reps at US Bank. If you have the kind of account that places limits on the number of transactions, be aware that check deposits through the app count as TWO transactions, per check, a fact that is not disclosed anywhere when you make deposits on the app. I only found out about it when charges for the excess transactions appeared on my statement. Someone at this branch agreed with me that the lack of transparency was not acceptable and promptly got all the inappropriate fees refunded. Prompt and professional service!
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April 2023 by Mr L
Can't keep someone in the bank during lunch? Some of us used lunch to deposit.
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February 2023 by Jamie Kennedy
I opened several new accounts with Forist yesterday he was so patient and accommodating.It was a lovely experience. I enjoyed the way I was treated. They are professional and kind.I'm looking forward to a long professional partnership.
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January 2022 by Isabella Fernandez
Nice, small branch. No cash window withdrawals though, only through ATM.Ruben and Alex were incredibly helpful and nice.
