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February 2024 by Ruben Mendoza
They have an excellent service, very organized, they respond very quickly.
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January 2024 by Paul Ware
I went in midday to notarize four documents. It was busy and they were able to accommodate me and keep the line moving quickly. The gentleman helping me was professional, and efficient. Highly recommend this UPS.
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January 2024 by Barry Scott
Ease of use in tracking packages and saving time Is just one benefit of visiting my local Aptos UPS Store #1253.Employees are kind and knowledgeable and service is prompt.Prices for service fit my budget, and the hours work for my busy life.Thank you!
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October 2023 by Jessika Ryan
I cannot believe it’s $2.50 just to send them an email to print something.. It was $11.50 total to print 10 black and white pages. what a scam. It’s FREE for up to 30 pages at the local library but they’re closed on Sunday. This was unfortunately my only option.. never again.
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October 2023 by Jaspreet Singh
I came here for my amazon returns. The service is very nice and great. Ashish and Andrew provided a great service and were very patient.
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August 2023 by Jordan Moore
Last week I stopped in to package up some paintings, initially I wanted to send them through UPS but prices were too high (although they tried hard to find an alternative shipping method for me!), so I ended up just having UPS package the paintings which I brought as checked luggage. The paintings were very well protected and arrived safely, I was impressed with all the effort which was made to package them in such a careful manner! Thank you for taking the time to make sure our paintings made it home safe!
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August 2023 by Cyrus Mozayan
I used this shop because they're closer and I was trying to avoid driving in traffic. But unfortunately, people working at this location are completely incompetent.I dropped off a box of frozen food for overnight shipping. They did not send my box because they thought there was dry ice in the box. They did not bother to call me untill 28 hours after I dropped it off to say that they did not ship my box. The entire food went bad and had to be discarded. No refund for the food they destroyed either. I'll NEVER use this location again.I've used the UPS store located at the junction of 41st Ave & Soquel Drive many times and I've never had ANY issues there. They are fantastic!
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June 2023 by don august
I had given this place 5 stars before but the last few times I've been on there it's under staffed and service just not the same
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March 2023 by Chuck Nielsen
Great group of people trying their best . . . . nice that their open on Sunday for a few hrs.
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February 2023 by Kian Stipp
They run the heater and air conditioner on high and charge 2.50 to print labels! They must hate locals and homeless, as they put up a fence on the stairs instead of a handrail. This is the worst UPS store and I'd rather spend 3 dollars in gas than to be cut in line by an entitled old man and talked down to by overpaid young attendants.
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November 2022 by Tom Tupper
Very helpful, courteous, and open on Sunday!
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September 2022 by Alialianez _
This ups store is by far one of the best in the area the staff is very kind and patient with everyone, I have seen staff personally step aside and assist those who have issues with technology as not all of us are tech savvy these days. This is the store you want to go to, make my Amazon returns so quick and easy
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June 2022 by Isabel Chasco
I've been dropping off my packages here for awhile now. Yesterday was the first time that an attendant made me feel "old". I've always been able to walk in & out of there without any issues. I may have to find a new place that will he a bit more helpful to those that are not too phone savvy.
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April 2022 by Brent C.
I will never come back to this store again, I walked in with about 10 minutes before closing and was told they wouldn't help me. Before I even asked them to do anything. Totally bad service, weak staff.
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December 2021 by Sebastian F.
Sullen, slow, and disinterested employees who see no value in providing decent service. You can see when you are there that they clearly do not care about helping people. Funny, because they are in the service industry, but I guess they don't understand what it means to meet or - gasp - exceed expectations.
