-
August 2023 by Loren Morse, REALTOR
David is an amazing local Santa Cruz lender who has a wealth of experience and expertise that is priceless in this crazy Santa Cruz real estate market.Honest post, some escrows are smooth, some escrows have little bumps in the road, and others can be a roller coaster of events and emotions…. This escrow was a bumping roller coaster- it was intense.Thankfully David and I kept things professional, cool, calm, and collected and we helped our client understand their options and through collaboration we closed escrow and found a way to make both the buyers and sellers happy and make their dream a reality.I want to highlight how important it is to not only work with a great realtor, but a great lender. Lenders and I work side by side and having a great team of people by your side can make ALL the difference.Many agents/lenders can get into escrow, but it takes work to make sure a deal can close.
-
December 2020 by Michael Kubo
*This review is for US Bank and their mortgage products and business practices generally, not for this specific location*We are victims of the CZU fires and US Bank is our mortgage holder. Their policies surrounding insurance claims proceeds are bad faith and likely illegal. They are not releasing our insurance proceeds in a good faith manner. They are requiring us to have professionally drawn floor plans and a signed builder contract before they will release any funds, which is impossible. In other words, I need to have a final work products from an architect before I can have funds released to hire the architect. On top of that, they are requiring us to build a home not only equal in value to the home when we bought it/more than what we owe on the loan (that makes sense and we support that), but with the same square footage and number of bedrooms and bathrooms, which will be all but impossible considering we were slightly underinsured due to escalating building costs.On top of that, they refuse to pay us any interest whatsoever on any monies held in the insurance proceeds escrow account, which is illegal in the state of California. Their policies are clearly designed to hold on to insurance proceeds as long as possible to profit off of disaster victims.Avoid US Bank like the plague they are.
-
August 2019 by Williams D.
I'm not sure why the person below had such a bad experience. This banks employees are absolutely the best. Smart and very helpful. Customer satisfaction is their number one priority. I will only use their branch when it comes to US bank banking! Thank you for being such great bankers! See you again Friday!!
-
November 2018 by Ron M
Love this branch!
-
June 2018 by Susan Daigh
I drove 25 miles to this Branch as the Bank manager, Dave, was so helpful over the phone. He was even more helpful in person. Customer service is outstanding!! Knowledge is superior. I won't go to the small walk up banks in grocery stores anymore.
-
October 2017 by Brandon H.
Very unhappy with the knowledge of here employees at this branch. I went there to do a wire at 9 o'clock at which time they open. I was told that no one there was capable of doing a wire transfer and that I would need to come back at a later time. I then came back to the us bank at a later time to be told that the person that can do it is raining late. I waited well over a hour and 15mins till I could be helped.
