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March 2024 by Amanda Hill
Service with the delivery drivers have gotten very slack. I've gotten small packages that they won't even attempt to deliver. They stick the notice in my box to pick up the next day. It's frustrating because it's not asking them to go out of their way. It's just frustrating to have to wait until the next day to get things I needed that could've just been delivered. I miss our old driver.
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December 2023 by Alana CK
Friendly staff even though it was very busy for the Holidays
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October 2023 by April Lopez
Easy in and out package drop.
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October 2023 by Reesa Abrams
Always great service
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August 2023 by Jb Y.
Dear god this place SUCKS! First off they have one of the worst, if not the worst hours, and the staff are incredibly rude and stupid. The first bad experience I had with them was on Wednesday this week, when I arrived to the building there was literally no staff around to help anyone. But I heard them talking so I tried to open the door to get my package, it was locked. They just stopped talking for a few seconds, and continued talking. Not helping me at all! The second time I came, there was this one guy who I asked if I can get my package (because our mail man is beyond useless). And he had no idea what I was talking about. So I had to talk extra slowly and ask him for my package 3 times! When the NPC finally computed my request, he said "oh you have to come back tomorrow man!" He said this because you can't get deliveries after 4:30, when I asked him for my package it was 4:32! I said "it's 4:32" he said "well sorry man". I just whispered "how convenient" under my breath and walked away. I've never been to a place that closes so early in the afternoon. They have no excuse.I was supposed to get my package a week ago, but unfortunately due to these people being such a pain in the a*** I still don't have it. If these people actually did there job, I would of had my package a long time ago! I understand that Aptos is full of old people who go to bed at 3:30. This these hours are beyond inconvenient for everyone who's under 60!
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June 2023 by Rebecca B.
I hate when I have to go to the post office because EVERY time I come here there is a long line out the door and it takes forever! Hire more people!!
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May 2023 by Thomas D.
Not sure there's much of a point in rating a post office but here goes nothing. Came in with my two young kids for a passport appointment a few days ago and can't even begin to describe how rude on of the women was - you'll know who she is. She was wearing a mask, gloves and glasses and was so rude to me and my family when we came in 5 minutes early to our passport appointment. My 5 year old asked me why she was so mad at us and why she was yelling because it was so over the top. The guy who helped us was nice and helpful but wow, will avoid this place at all costs. Also not an isolated incident- this happened at a previous appointment as well.
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March 2023 by Marcella B.
This post office has awful and very limited hours. They're only open until 4:30 pm Mon. - Fri. and closed on Saturdays. That's pretty pathetic being that not everyone in this area is retired and actually have to work (which usually means we take care of mailing personal items on weekends). Also, why is it when you ask a simple question nobody knows the answer? Ugh! I usually end up going to the USPS on Soquel Ave., at least they have the decency to close at 5:00
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March 2023 by Matt White
A bit of a wait
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January 2023 by Barbara B.
This is my local post office and that's a shame because I plan to never return as long as one particular clerk continues to work there. They nearly always have long lines, sometimes the holiday staff is a bit slow (I've had one ask me where Scotland was located and if Maryland is a state or not) and the place is covered in cobwebs but that's bearable, while this particularly rude and misleading clerk is not. To make a long story short, due to a miscommunication error in my confirmation email, this large blonde with a bun clerk rudely told me I needed either an ID or a passport. When I asked if a bank card, medical card, work ID, or piece of official mail in my name would work, she cut me off by repeating herself and snootily asked,"how else could we know you're who you say you are?". This wasn't a helpful suggestion of other forms of ID (since she kept on shutting down my suggestions/questions) this was her obviously being condescending and rude. Rudeness is one thing but it turns out she was WRONG. The USPS website under FAQ lists that both corporate IDs and utility bills are a fine sources of primary and secondary ID yet she just completely interrupted me when I even said the word,"mail". There are several other acceptable forms of ID on the website yet this clerk apparently was unable to say anything other than "ID or passport". If she had let me know the other forms of ID (two of which I had on me) I would have been fine, yet she clearly didn't know or care enough to let me know of the other options. Even if I didn't have anything that could help, her being so unhelpful and crude ensured I left shaken. I'm a quiet, apologetic person who can admit fault but she was just so unnecessarily cold. We seldom have to deal with ID at my job, and I'm aware of ALL types of acceptable ID there yet this government worker doesn't know them? Please. She's also been short when I've had questions in the past, and I generally have tried to avoid her if I have any sort of inquiry because I know she'll take answering a question as an major inconvenience. Our post carrier is also unhelpful, and has left passive aggressive notes in our box but compared to this woman, that's nothing. Basically every other post office in Santa Cruz is leagues better. The ones in Capitola and on Soquel ave are cleaner, have more and much nicer employees so the line moves faster, and they've never passive aggressively rolled their eyes when I come in ten minutes prior to closing (unlike the Aptos one where you'll feel their wrath if you dare enter anytime near closing, sorry people work later than 4pm I guess?). Soquel ave also closes at 5pm so even though it's farther away, I'd rather go there.
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November 2022 by liza milburn
Flag up no service. Not happy.
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August 2022 by Marc M.
Understaffed by less than efficient employees, expect a line out the door. Best to be patient
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February 2022 by Dr. Barry S.
When Postmaster Vicki ran this place, it was a smooth operation. The employees are wonderful, no issues getting mail etc. But now with Vickie gone there is a headstrong IDIOT running this place. He is a transfer from livermore where he got fired for being an idiot to customers as well as to employees.! Many of us have dealt with this clown..Hes made a mess of a smooth operating machine. The Employees cant stand him as well. I feel real sorry for the employees that have to work with this guy. HE NEEDS TO GO! Complain about him for the sake of the wonderful employees that keep our mail flowing.
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October 2021 by Kaela M.
Great service. There's hardly ever a line, and when there is- it moves quickly. The staff is quick and efficient and always have an answer for my ridiculous questions. I have certified mail that has to get mailed out often. Kevin is always helpful and double checks that I did it the way it was suppose to!
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September 2021 by Navdha V.
We came here for passport services and They are so kind and quick. Everyone in line is calm chit chatting patient. No crazy people like we see in the Bay Area. I'm moving to this town
